[Snap] Speed issues on VDSL

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Speed issues on VDSL - Auckland

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202 posts

Master Geek

#656668 16-Jul-2012 20:58

Yea this is bad

sidefx

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#656671 16-Jul-2012 21:02

Hrmm.. that does look quite poor :-/ Keep the updates coming; I'm still on the fence over making the switch to snap+VDSL, so would be good to know when this is resolved. (Other reasons I'm on the fence would be the youtube\etc buffering issues that seem to pop up quite a bit and the supposed slow page load times displayed in the Truenet results... but that's for another thread I guess)

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SamF

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#656681 16-Jul-2012 21:11

Huh, my route to TM has changed since earlier tonight, still have speed issues however.

Tracing route to trademe.co.nz [202.162.73.2]
over a maximum of 30 hops:

1     1 ms     1 ms     1 ms firewall.int [x.x.x.x]
2    <1 ms    <1 ms    <1 ms modem.int [y.y.y.y]
3    54 ms    77 ms    44 ms 16.17.69.111.static.snap.net.nz [111.69.17.16]
4    22 ms    22 ms    22 ms 54.32.69.111.dynamic.snap.net.nz [111.69.32.54]
5    25 ms    32 ms    28 ms 137.33.69.111.dynamic.snap.net.nz [111.69.33.137]
6    36 ms    32 ms    31 ms 138.33.69.111.dynamic.snap.net.nz [111.69.33.138]
7    38 ms    34 ms    36 ms www.trademe.co.nz [202.162.73.2]

Trace complete.

Napster

202 posts

Master Geek

#656711 16-Jul-2012 22:00

Mine is the same as yours Sam.

Wonder what Snap have to say about these speed issues?

SamF

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#656746 16-Jul-2012 22:31

I've asked RalphFromSnap to comment on this thread.

Digmarx

139 posts

Master Geek
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Inactive user

#656749 16-Jul-2012 22:39

As of 10:30 my ADSL speed seems to have returned to normal

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SamF

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#656752 16-Jul-2012 22:42

Same for me. Weird.

RalphFromSnap

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Snap Internet

#656753 16-Jul-2012 22:43

Hi Guys,

Our NOC team are looking into this. Will update once we have more information.

Thanks. ^NM

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

SamF

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#656755 16-Jul-2012 22:44

Thanks Nick, much appreciated.

Napster

202 posts

Master Geek

#656768 16-Jul-2012 23:43

Cool cheers.

Yea i am back to line speed.

Definitely looks like it could be congestion during that time of the night.

Digmarx

139 posts

Master Geek
+1 received by user: 29
Inactive user

#656836 17-Jul-2012 08:32

A bit of peak congestion is all in the game, but halved ADSL speeds? Not to mention the VDSL rates. I'll be running speedtest.net in the evenings and emailing any less-than-acceptable results to Snap customer service until this problem gets resolved.

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regan

18 posts

Geek

#656923 17-Jul-2012 11:08

I was having speed "issues" last night with my SNAP VDSL connection - it was crawling. I ended up unplugging the VDSL altogether so my router kicked over to my Telecom ADSL2+ line and used that instead - thank god I've kept the backup ADSL2+ connection. I emailed SNAP and was told there were no network issues... ahhhh ok. Around midnight I plugged VDSL in again and the connection speeds had come back up again.

SamF

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#656972 17-Jul-2012 12:18

Napster: Cool cheers.

Yea i am back to line speed.

Definitely looks like it could be congestion during that time of the night.

I really doubt it's congestion since I've seen it go from really bad to perfect in under 1 minute.

Napster

202 posts

Master Geek

#657071 17-Jul-2012 14:56

Yea i know what you mean. Just not sure what ells could be causing it.

McGee

200 posts

Master Geek

#657073 17-Jul-2012 15:01

@Regan, Looking at your other thread it looks like it's a wiring or physical issue at your address not a issue with Snaps actual network ?

Maybe getting your wires a bit crossed there ?

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