[Snap] Speed issues on VDSL

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Speed issues on VDSL - Auckland

Napster

202 posts

Master Geek

#105981 15-Jul-2012 20:45

Hi guys,

Just would like to know if any of you are getting speed issues around this time at night on VDSL or ADSL2+

Small bits of traffic and my latency is all over the place.

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#656186 15-Jul-2012 20:55

huh, same issue for me too!

Napster

202 posts

Master Geek

#656189 15-Jul-2012 20:58

Around the same speeds?

SamF

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#656216 15-Jul-2012 21:46

yeah, but getting weird surges up to 20mbit or so on occasion. upload is fine. My latency is odd... earlier today my ping time to trademe was ~25ms, now it's DOWN to 7!!

EDIT: HUH! Speedtest showed me in CHCH so I was picking an auckland server to test to, if I let it pick I get connected to a wellington server and my speeds are normal!

According to the Fritz logs I'm connecting to the AK BB POP.

Napster

202 posts

Master Geek

#656220 15-Jul-2012 21:50

Yea its not so bad now.

Looks like it could be congestion at those times.

McGee

200 posts

Master Geek

#656221 15-Jul-2012 21:52

Get static IPs

Prob solved :)

SamF

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#656222 15-Jul-2012 21:52

hmm, I doubt it, I just did a test to an akl ST server, 10mbit, ping to TM = 7ms, then did another ping to TM = 25ms and now ST to AK server is back up to full speed again!! This was over the course of a few mins!

They must be playing with routing or something.

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Napster

202 posts

Master Geek

#656227 15-Jul-2012 22:27

Yea, What ever is going on is affecting my connection to everything.

Playing BF3 on a Sydney server my latency was spiking upto 400ms.

SamF

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#656232 15-Jul-2012 22:42

Ouch!

For future reference, here's my tracert to trademe:

Tracing route to trademe.co.nz [202.162.72.2]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms firewall.int [x.x.x.x]
2 <1 ms <1 ms <1 ms modem.int [y.y.y.y]
3 7 ms 6 ms 6 ms 16.17.69.111.static.snap.net.nz [z.z.z.z]
4 6 ms 6 ms 6 ms 54.32.69.111.dynamic.snap.net.nz [111.69.32.54]
5 * * * Request timed out.
6 * * * Request timed out.
7 26 ms 26 ms 26 ms snap.wix.net.nz [202.7.1.240]
8 26 ms 26 ms 26 ms trademe.wix.net.nz [202.7.1.67]
9 26 ms 26 ms 25 ms www.trademe.co.nz [202.162.72.2]

Trace complete.

We'll see what that looks like if this happens again.

Napster

202 posts

Master Geek

#656237 15-Jul-2012 22:58

Mine stays in Auckland

Tracing route to trademe.co.nz [202.162.73.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms xxx.xxx.xxx.xxx
2 7 ms 6 ms 6 ms 16.17.69.111.static.snap.net.nz [111.69.17.16]
3 6 ms 7 ms 7 ms 16.17.69.111.static.snap.net.nz [111.69.17.16]
4 6 ms 6 ms 6 ms 54.32.69.111.dynamic.snap.net.nz [111.69.32.54]

5 17 ms 7 ms 8 ms 137.33.69.111.dynamic.snap.net.nz [111.69.33.137
]
6 7 ms 7 ms 7 ms 138.33.69.111.dynamic.snap.net.nz [111.69.33.138
]
7 7 ms 6 ms 7 ms www.trademe.co.nz [202.162.73.2]

Trace complete.

SamF

1598 posts

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+1 received by user: 252

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#656238 15-Jul-2012 23:00

Hmm, interesting. And your speedtest results to ak are normal atm?

Napster

202 posts

Master Geek

#656243 15-Jul-2012 23:16

Yea speeds are ok now.

Lets see what its like tomorrow around 8pm

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SamF

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#656244 15-Jul-2012 23:18

ok, sounds like a plan.

sidefx

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#656329 16-Jul-2012 10:28

Aren't Sundays the worst day for heavy broadband usage... and the steam (+others) summer sale is on; perfect storm for congestion maybe? I'd still be interested to see how you go tonight though, I'm still keen to sign up for VDSL2 and snap still looks like the most economical option.

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

SamF

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+1 received by user: 252

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#656637 16-Jul-2012 20:05

Well, seems the bad speed is back:

Same route to TM as yesterday.

Digmarx

139 posts

Master Geek
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Inactive user

#656645 16-Jul-2012 20:20

On ADSL I'm seeing severely reduced downloads as well as no updating of data usage on Snap's website. I'll be making a call tomorrow to see what customer support says.

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