Orcon Outage?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Outage?

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cyberhub

224 posts

Master Geek

#676378 24-Aug-2012 12:15

Hi Quentin,
Thanks for the update.

Regards
Dan

CyberHub - Hosting Made Simple

old3eyes

9120 posts

Uber Geek

Subscriber

#676384 24-Aug-2012 12:40

Our internet went down at 8.31 and came back around 9:15. All well now..

Regards,

Old3eyes

Publius

276 posts

Ultimate Geek

#676447 24-Aug-2012 14:39

From our monitoring there were two faults:
1st outage 5:16am-7:31am
2nd outage ~8:30am-~9:45ish.

So offline for a total of about 3h30m

Not happy to ring the business support number at 7:30am and get an automated answer telling me to go away until 8:30!

Ragnor

8222 posts

Uber Geek

Trusted

#676506 24-Aug-2012 16:53

ronw: Hey Guys
Have you noticed the date/time is a day out when posting messages

Check the timezone setting in your geekzone profile options > edit profile

mattwnz

20164 posts

Uber Geek

#676510 24-Aug-2012 16:56

Guess that is one of the downsides with a voip system. People probably would be more annoyed if they didn't have cell phones as a backup.

Ragnor

8222 posts

Uber Geek

Trusted

#676511 24-Aug-2012 16:57

Zeon: It looks like their Core Router 1 crapped out during an upgrade. Luckily we are on Core Router 2:

Seems a bit odd that they would have a single point of failure like this.

I am not a network a network engineer but shouldn't good redundant network design with iBGP and OSPF prevent this kind of thing.

Zeon

3916 posts

Uber Geek

Trusted

#676582 24-Aug-2012 20:48

Ragnor:
Zeon: It looks like their Core Router 1 crapped out during an upgrade. Luckily we are on Core Router 2:

Seems a bit odd that they would have a single point of failure like this.

I am not a network a network engineer but shouldn't good redundant network design with iBGP and OSPF prevent this kind of thing.

Yea not so sure about how they do it. It seems they statically run customers off different routers. When I talk to them about it, if we wanted to leverage both routers we would have to run a direct BGP session with them.

Whereas a new connection with Unleash in Wellington they do that themselves automatically and have a thing called VRRP I think which means we only need a single gateway address.

Anyway hopefully getting APNIC soon!

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Phexx

415 posts

Ultimate Geek

#676627 24-Aug-2012 22:55

I did have an outage this morning, rebooting the router did nothing to restore it. Quick factory settings reset seemed to do it though. Everything working good now.

insane

3240 posts

Uber Geek

ID Verified

Trusted

#676630 24-Aug-2012 23:10

Zeon:
Ragnor:
Zeon: It looks like their Core Router 1 crapped out during an upgrade. Luckily we are on Core Router 2:

Seems a bit odd that they would have a single point of failure like this.

I am not a network a network engineer but shouldn't good redundant network design with iBGP and OSPF prevent this kind of thing.

Yea not so sure about how they do it. It seems they statically run customers off different routers. When I talk to them about it, if we wanted to leverage both routers we would have to run a direct BGP session with them.

Whereas a new connection with Unleash in Wellington they do that themselves automatically and have a thing called VRRP I think which means we only need a single gateway address.

Anyway hopefully getting APNIC soon!

Every Data Center / Hosting Provider worth using will offer such options, however not all customers will be willing to pay for it, so sometimes a poor choice by a customer can make the provider look unnecessarily average.

Obviously in this instance where their website and voice platform went down the same logic cannot be applied, so who knows what happened there.

Guys like Det and Sounddude know what they are doing so there'll be some explanation.

Publius

276 posts

Ultimate Geek

#679953 31-Aug-2012 23:54

Been a week now, no official apology?

myopinion

938 posts

Ultimate Geek

#680822 3-Sep-2012 13:30

I've been trying to sign up our business to the new Orcon UFB offering for a 100/50 Mbit connection with 100+ GB of data. Trouble is no-one is willing to get back to me. I've gone through the process of signing up online and called three times. The business line 0800 520 000 just has an automated response saying sorry we are not available and the residential help team take a message but no-one ever gets back to me.

Anyone else getting this sort of service from them? Makes me very nervous about signing up to them.

quentinreade

351 posts

Ultimate Geek

Trusted

2degrees

#680836 3-Sep-2012 13:51

Hi Myopinion,
Apologies - will ask the team to look into this.
What normally happens is that when you call the 0800 number, all the business sales phones ring, someone answers and is able to help.
The only time it goes to VM is if they are all on calls or away.
Not sure why the message wasn't received and you weren't called back. Most sales people are pretty keen to sell!
That said - please drop me a line and I'll get someone to call. quentin.reade@team.orcon.net.nz
Thanks!

Comms chap

2degrees

myopinion

938 posts

Ultimate Geek

#680843 3-Sep-2012 13:58

Thanks Quentin.

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