Orcon Outage?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Outage?

jamesrt

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#108124 24-Aug-2012 09:14

My Orcon Genius Internet and phone service is down at home. ADSL sync is up, so my line to the Chorus cabinet is ok, presumably.

Orcon's Tech Support line is also down - "Call cannot be completed at this time" - probably NOT a co-incidence.

Nothing on the Network Status page.

I realise they are probably running round like fleas in a fit trying to fix stuff, but:

a) Updating the status page would be good, and
b) Perhaps an update here?

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#676256 24-Aug-2012 09:18

This is up on the Orcon Network status page..
24/08/12 9:10 am We are currently experiencing a major core outage affecting Orcon Voice and Data servicesNetwork engineers are investigating.
NO ETR at this stage.

ronw

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#676259 24-Aug-2012 09:20

Ditto for me. genius down call coming in are not being diveretd to voicemail. I am seriously wondering if orcon is up to providing telephon services over ip. Does anyone that is using any other voice over ip system have the number of outages that Orcon seem to have.
My biggest problem is that when they have an outage it never comes back up without a reboot of the router. I dont spen the day checking my router to make sure gthe trelephoen is working. As it does not seem to divert to vocemail there is no record of who attempted to call me during outage and if I dont notice and reboot router then I am out all day/night until I notice.
They need to racially improve gtheri system. Someone suggested that Kordia are restricting money ton Orcon to satisfy government demands on spending restrictions. I dont know if that is correct but sounds reasonable

jamesrt: My Orcon Genius Internet and phone service is down at home. ADSL sync is up, so my line to the Chorus cabinet is ok, presumably.

Orcon's Tech Support line is also down - "Call cannot be completed at this time" - probably NOT a co-incidence.

Nothing on the Network Status page.

I realise they are probably running round like fleas in a fit trying to fix stuff, but:

a) Updating the status page would be good, and
b) Perhaps an update here?

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r0bbie

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#676261 24-Aug-2012 09:22

Yep its down

24/08/12 9:10 am We are currently experiencing a major core outage affecting Orcon Voice and Data services

Network engineers are investigating.
NO ETR at this stage.

cyberhub

224 posts

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#676262 24-Aug-2012 09:24

Hi,
Yeah my Orcon Genius has been down as well.

No internet connectivity but I just see that it is now connected again. Bit of a shambles. I could not get through on Orcons support line as well so I am assuming that they are having massive issues.

Wonder if they will post an update.

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xpd

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#676263 24-Aug-2012 09:24

Ditto... not what i needed this morning... all our branches ringing screaming for their internet :-p

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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ronw

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#676266 24-Aug-2012 09:31

Hey Guys
Have you noticed the date/time is a day out when posting messages

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cyberbuddha

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#676267 24-Aug-2012 09:34

Mine has been up and down like a yoyo since the early hours of this morning but it has just come back up now.

Previous to this (with Genius) I was getting the error 'sorry your call cannot be connected at this time due to congestion' when I tried to call my home line from my mobile.

I got the same when I tried to dial Orcon 0800 number from my mobile too. When I tried to call the Head Office number it said 'sorry you are hearing this message as we have had to evacuate the office'.

Oooh, I wonder why!

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jamesrt

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#676275 24-Aug-2012 09:43

r0bbie: Yep its down

24/08/12 9:10 am We are currently experiencing a major core outage affecting Orcon Voice and Data services

Except that message wasn't there at 9:14 when I posted here!

Oh well.

ronw

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#676278 24-Aug-2012 09:46

Mine is back working but seem to have lost voice mail divert. When phone is being used and someone rings it just rings for ever.
Does not seem to give beeps on the call anymore either. May come right later in day?

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Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

xpd

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#676289 24-Aug-2012 10:03

Orcon back up and running :)

UPDATE 2012-08-24 09:30AM. Some services are now being restored.
Please reboot customer routers and NTU to retry connectivity.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Splatty

94 posts

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#676290 24-Aug-2012 10:03

ronw:
My biggest problem is that when they have an outage it never comes back up without a reboot of the router.

Mine came back up without me having to do anything with the router. :)

Zeon

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#676311 24-Aug-2012 10:32

It looks like their Core Router 1 crapped out during an upgrade. Luckily we are on Core Router 2:

JunOS Software will be upgraded on a Northcote Core router

** UPDATE 2012-08-24 10:00am ** Engineers continuing to restore services and work with the vendor on root cause and stability restoration.

**UPDATE 2012-08-24 09:30AM. Some services are now being restored.
Please reboot customer routers and NTU to retry connectivity.
Network Engineers are still investigating on core issues. Still no ETR.**

**Outage Re-occured at 2012-08-24 08:30AM. Network Engineers are investigating. No ETR at this stage.**

** Update 24/8 6:00am ** Engineers continue to monitor but all services appear fully restored.

** Update 24/8 5:45am ** Unexpected behaviour of CRE1 post upgrade caused an outage of all services from approx 3:20am to 5:30am. In addition to the services listed below, the following services were affected:
Voice
DSL
Orcon website
Staff vpn
CIC

MIR to follow

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rscole86

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#676319 24-Aug-2012 10:37

ronw: Hey Guys
Have you noticed the date/time is a day out when posting messages

If you are referring to posting messages on geekzone, then you need to look at your profile and define your timezone. We do not do it automatically for you.

jamesrt

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#676323 24-Aug-2012 10:40

My other (better?) half has confirmed that the internet at home "is now sane again"...

quentinreade

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#676331 24-Aug-2012 10:51

Hi guys,
Firstly apologies for the outages this morning.
The team have now resolved the issue, and are continuing to monitor the situation while services restore.
As per Zeon's comment: It was an issue on CRE1 that occurred while doing work in the wee hours of the morning.
If any of you are still having problems, please call the help desk.
Apologies again.

Comms chap

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