Slingshot Redirects to Overdue Account Page when browsing

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gnfb

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#706728 26-Oct-2012 10:40

Well this thread certainly created some interest and as quite often the whole point seems to have been missed
Firstly for those that think its a cheap service? I pay slingshot $130 to $160 for domestic broadband by world prices that aint cheap also I get low rates as the exchange is old and they aint going to replace anytime soon Thats ok I choose to live in this wonderful country.
Sure bills should be paid But heres an idea if you want me to pay my bill ontime then cut me off when it goes 1 second over
Why would they not do this? Its bad for business and they would lose customers. You can bring this in but you have to do it in a clever way take a look at Powershop very clever they are getting us to pay our bills in front of the due date.
As for what I was trying to get over with the annoying screen message. It tacky has no class is annoying and P**** me off Me The customer!
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DravidDavid

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#706775 26-Oct-2012 11:22

When I said it was cheap, I simply meant in comparison to other service providers they were cheaper. You might be paying 180 with someone else such as Telecom for the same service. Slingshot can't help that the Chorus equipment in your area is not the best equipment available, but both of these things are beside your point.

Slingshot let you know via the internet that you are over due. If you go two months over due, you get suspended and your connection is temporarily shut off. If in 10 days payment is not received a final letter is sent saying it will be disconnected in 7 days. Not to mention all the automated phone calls, texts and emails they also send out in between the online notice and final demand letter.

The notification might be a bit tacky and has no class (not even sure how an over-due notice is supposed to have class) but it only shows up once per hour if I'm not mistaken. You have the power to fix it at any time by paying the amount that is over due or the entire amount.

As far as I know, power shop is a pre-paid service? There are pre-paid services out there for broadband. Alternatively you can pre-pay your Slingshot account before the bill comes in. The account will go in to credit and the system will take it out of the existing credit. If the credit runs out, the bill is sent to you with the remaining and you pay that.

:)

tchart

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#706781 26-Oct-2012 11:28

Slightly off topic but I think this is a good way to handle it.

I was in South Africa a few months ago and they have a kind of "prepaid" ADSL Broadband. So if you blow your cap you're redirected to a page similar to this and asked to top up. I thought that was rather neat since you don't get bill shock.

KevinL

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#706783 26-Oct-2012 11:31

DravidDavid: When I said it was cheap, I simply meant in comparison to other service providers they were cheaper. You might be paying 180 with someone else such as Telecom for the same service. Slingshot can't help that the Chorus equipment in your area is not the best equipment available, but both of these things are beside your point.

Slingshot let you know via the internet that you are over due. If you go two months over due, you get suspended and your connection is temporarily shut off. If in 10 days payment is not received a final letter is sent saying it will be disconnected in 7 days. Not to mention all the automated phone calls, texts and emails they also send out in between the online notice and final demand letter.

The notification might be a bit tacky and has no class (not even sure how an over-due notice is supposed to have class) but it only shows up once per hour if I'm not mistaken. You have the power to fix it at any time by paying the amount that is over due or the entire amount.

As far as I know, power shop is a pre-paid service? There are pre-paid services out there for broadband. Alternatively you can pre-pay your Slingshot account before the bill comes in. The account will go in to credit and the system will take it out of the existing credit. If the credit runs out, the bill is sent to you with the remaining and you pay that.

:)

Agreed. I don't think OP will really get a lot of sympathy here.

Pay your bills on time!

freitasm

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#706787 26-Oct-2012 11:36

DravidDavid: As far as I know, power shop is a pre-paid service? There are pre-paid services out there for broadband. Alternatively you can pre-pay your Slingshot account before the bill comes in. The account will go in to credit and the system will take it out of the existing credit. If the credit runs out, the bill is sent to you with the remaining and you pay that.

:)

It is if you want it to be. You can buy units in advance, or just let them bill you for the amount used in a month - your choice.

They send an email telling you when the next automatic invoice will be in the system. You can then login and see if there's any cheaper offers from other energy suppliers and buy. Or just wait for the invoice to come.

Once the invoice comes they let you know when it will be automatically debited from your account or credit card. Again you can login and change the date - one day or one week - if the money is not there yet.

Very clever. And people has misconceptions because they never really looked deep into it.

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Slingshot

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#706803 26-Oct-2012 11:50

The only problem I see is if you then resell that service, or provide free wifi to your customers, eg in a cafe shop or motel. Then all their customers would probably also get that message, which doesn't look good for the company.

This is a problem why exactly? If anything it is a benefit since it encourages the cafe or moel to pay their bills on time. They don't like it when their customers don't pay, so why would they expect slingshot to be any different.

Hi guys,

Good discussion here, good to see that people think it is a good idea as well. I don't feel that it is intrusive as you can click the page away if you aren't blocked yet. Its really just a reminder that is guaranteed to be seen, yes its for the benefit of both parties - we don't want to cancel customers services! If we do that, we generally will lose money on reconnecting them/crediting the account etc. or worse, lose a customer all together! A lot of people who are blocked or overdue do it unintentionally, I think that this overdue notice will cater to these people especially.

As for the motel idea, we provide a residential service so businesses shouldn't be using it...not that this is always the case!

Cheers,

Ben

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