More incompetence from Slingshot

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › More incompetence from Slingshot

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mattwnz

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#771892 28-Feb-2013 19:32

richms:

I'm more shocked that they have allowed a SSL cert to expire on production.

It is quite common. From what I was told, you can't just renew a secure cert, a new one has to be installed prior to the old one expiring, and they don't send you a reminder either. So someone has to have it noted in their diary to install a new one prior to the old one expiring. As many are valid for 3 years, it is quite common for the person who installed the original one, no longer working for the company.

1080p

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#771909 28-Feb-2013 20:02

richma: I still cant log in to pay them, They have been "Working" on fixing their accounts system for weeks and tell me to use a slingshot connection to log into it since it will work from there. The only machine on the slingshot connection is the downloading computer.

Now I find that browsing on it is getting redirected to something else, has suspended in the URL, no idea of the page contents since the SSL cert is invalid according to firefox.

Im not putting my details in on the downloading machine which is on the slingshot connection, particularly if I am seeing a SSL cert error. The downloading machine is also where I run keygens and other software like that, so no way I am putting my card details into anything on that machine even if the page did load up.

You guys cant break my ability to update details to pay you, and then complain that you don't get paid.

Connect another (trusted) PC to the SS line. Seriously, your post is so full of first world issues I feel a little sick.

freitasm

BDFL - Memuneh
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#771910 28-Feb-2013 20:04

mattwnz: It is quite common. From what I was told, you can't just renew a secure cert, a new one has to be installed prior to the old one expiring, and they don't send you a reminder either. So someone has to have it noted in their diary to install a new one prior to the old one expiring. As many are valid for 3 years, it is quite common for the person who installed the original one, no longer working for the company.

It depends on the provider. My SSL cert provider starts sending me email reminders five months before it expires.

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