Botched provisioning final straw.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Botched provisioning final straw.

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83 posts

Master Geek

#886982 30-Aug-2013 11:18

RunningMan: Posting the results of a speedtest to Sydney is pointless if you are trying to diagnose a low speed connection issue.

If you want some assistance from anyone here, I would suggest posting some line stats from your modem, and whereabouts you are, as well as following up through the normal contact channels for your ISP.

Making an educated guess, I suspect the technical reason for your issues is that of midspan injection. See here for further:

http://www.geekzone.co.nz/sbiddle/7872

Assuming this is the issue, the only way to fix this is a move to a Chorus wholesaled connection, which is more expensive than a ULL connection. Alternatively, move house.

Thanks for those suggestions, Ill take them on board, and yes a shift to Chorus is on the cards if this continues.

TBH I'm not trying to Diagnose this. Ill leave that to my ISP. Ive had two chorus technicians on site recently telling me that everything is fine on site and that the cabinet right outside my house should provide me with a more than adequate connection.

Orcon have already stated there is an issue with Australian servers, peak times and bandwidth.

I'll continue to bump this thread as I believe Orcon have a responsibility to fix this scenario that's being experienced by others around the same time of day. Until then I'll stay in my house that used to have a more than adequate connection/speed.

.

RunningMan

8956 posts

Uber Geek

#886994 30-Aug-2013 11:52

Scotsman: Until then I'll stay in my house that used to have a more than adequate connection/speed.

.

Yeah, that was a bit tongue in cheek ;-)

Scotsman

83 posts

Master Geek

#887080 30-Aug-2013 14:17

RunningMan:
Scotsman: Until then I'll stay in my house that used to have a more than adequate connection/speed.

.

Yeah, that was a bit tongue in cheek ;-)

:) Guessed as much.........

FireEngine

1223 posts

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#887086 30-Aug-2013 14:56

Scotsman:
RunningMan: Posting the results of a speedtest to Sydney is pointless if you are trying to diagnose a low speed connection issue.

If you want some assistance from anyone here, I would suggest posting some line stats from your modem, and whereabouts you are, as well as following up through the normal contact channels for your ISP.

Making an educated guess, I suspect the technical reason for your issues is that of midspan injection. See here for further:

http://www.geekzone.co.nz/sbiddle/7872

Assuming this is the issue, the only way to fix this is a move to a Chorus wholesaled connection, which is more expensive than a ULL connection. Alternatively, move house.

Thanks for those suggestions, Ill take them on board, and yes a shift to Chorus is on the cards if this continues.

TBH I'm not trying to Diagnose this. Ill leave that to my ISP. Ive had two chorus technicians on site recently telling me that everything is fine on site and that the cabinet right outside my house should provide me with a more than adequate connection.

Orcon have already stated there is an issue with Australian servers, peak times and bandwidth.

I'll continue to bump this thread as I believe Orcon have a responsibility to fix this scenario that's being experienced by others around the same time of day. Until then I'll stay in my house that used to have a more than adequate connection/speed.

.

This issue is still escalated with Chorus, they have an analyzer running on the line, and remember we also have evidence that your line has a physical issue.

Regards FireEngine

Scotsman

83 posts

Master Geek

#887108 30-Aug-2013 16:04

This issue is still escalated with Chorus, they have an analyzer running on the line, and remember we also have evidence that your line has a physical issue.

Really? That's the first I've been told about it. What are the details please, is that something I can look into with a technician physically? Neither Chorus tech.'s mentioned anything.

Sounddude

I fix stuff!
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#887110 30-Aug-2013 16:07

Scotsman:

This issue is still escalated with Chorus, they have an analyzer running on the line, and remember we also have evidence that your line has a physical issue.

Really? That's the first I've been told about it. What are the details please, is that something I can look into with a technician physically? Neither Chorus tech.'s mentioned anything.

The analyzer is built into the ISAM port at the exchange, so its done by techs somewhere else in the country.

Scotsman

83 posts

Master Geek

#887116 30-Aug-2013 16:28

Sounddude:
Scotsman:

This issue is still escalated with Chorus, they have an analyzer running on the line, and remember we also have evidence that your line has a physical issue.

Really? That's the first I've been told about it. What are the details please, is that something I can look into with a technician physically? Neither Chorus tech.'s mentioned anything.

The analyzer is built into the ISAM port at the exchange, so its done by techs somewhere else in the country.

Wow sounds. Err very tech. I used to use Spectrum Analyzers when I worked in the RF industry, no doubts this is completely different.

Any details on that line fault would be very helpful.

Once again thank you to the Orcon staff I have dealt with who are on the whole helpful and friendly.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

FireEngine

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#887128 30-Aug-2013 16:35

Scotsman:

This issue is still escalated with Chorus, they have an analyzer running on the line, and remember we also have evidence that your line has a physical issue.

Really? That's the first I've been told about it. What are the details please, is that something I can look into with a technician physically? Neither Chorus tech.'s mentioned anything.

What we decided to do in this case was migrate you from the exchange to your local cabinet, entailing moving you from our LLU network to a Chorus UBA connection.

Initially Chorus jumper (ie connect), you to fresh air.

On the revisit they jumper you correctly but clearly the jumper/line quality resulting isn't the best.

Let us get the line quality checked out first before you engage a tech yourself.

Regards FireEngine

FireEngine

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#887132 30-Aug-2013 16:56

Scotsman: I used to use Spectrum Analyzers when I worked in the RF industry, no doubts this is completely different.

More similar than you might think ;-) For full speed the DSL needs to use a full DSL frequency range. Line quality issues can cause certain frequency ranges to fail on your line, this reduces the bandwidth available to the DSL drivers (Tx and Rx to you :-) ) on the line and hence throughput has to drop.

Regards FireEngine

Scotsman

83 posts

Master Geek

#887134 30-Aug-2013 16:56

Info. Awesome.Thank you.

Scotsman

83 posts

Master Geek

#887136 30-Aug-2013 17:03

Interesting, when you say line quality is that Exchange to cabinet/Cabinet to house . Where is the point to point test?

I still don't understand how I go from 13 Meg during the day now to under 3 after 6 pm. Unless this is an intermittent fault that occurs at the same time every night!

FireEngine

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#887141 30-Aug-2013 17:15

Scotsman: Interesting, when you say line quality is that Exchange to cabinet/Cabinet to house . Where is the point to point test?

The LLU equipment was in the exchange, the UBA equipment is in the cabinet. Quite likely that the line from the LLU equipment passed through the same cabinet but without being re-driven...

Regards FireEngine

Scotsman

83 posts

Master Geek

#890303 5-Sep-2013 13:27

Any updates here, my evening speed remains painfully slow?

When will your 'line test' be complete?

How is this only affecting my evening speed only?

michaelmurfy

meow
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#890379 5-Sep-2013 15:14

It honestly sounds as if you're needing a master filter or your distance is too high (if they're passing you to Orcon equipment on the other end) - If you're in Auckland I'd strongly recommend getting CoffeeBaron to take a look, give him $150 and he'll make your internal wiring awesome which should improve your speed, stability etc. Sometimes you can't rely on your ISP to fix wiring mistakes, you have to go all New Zealand like and fix it with Number 8 wire (not literally).

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Scotsman

83 posts

Master Geek

#891450 7-Sep-2013 19:39

So no answer regarding the testing on my line then?

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