Recently my connection has been steadily slower and slower with Orcon.



After months and months of calls to technical for resets, modem reboots, factory resets and promises that they see no issue on their side I was actually looked after by one guy in technical.



He looked at my speeds and told me I have been paying for a sub standard service for a long long time apparently.



Now normally I get between 3-4 Meg on speedtest. Im not running traces or getting into heavy duty ping tests like some here but I know when my connection runs like a bag of hammers.



The chap from technical told me I should be on at least 7 to 8. So it would seem Ive been paying Orcon for a sub standard service for quite a while (so I was told by Orcon technical).



He put in a referral to his lvl 2 team who said they would fix the issue a few days later by moving me to a new exchange(something that should have happened a while back).



I was given:



1 - The wrong provisioning date (23/8).

2 - The wrong modem (Genuis lite).

3 - Disconnected service ( I now have no line for net/calls).

4 - Was eventually passed to customer Retention who said the best they could do to keep me after 5+ years was $114. They then reccommended that I move providers!



Yep....thats my Orcon, all about quality product, quality retention and pro active customer care.



Thanks Orcon...your awesome! After years of sticking with you and knocking back sales calls from the competion, after giving you the additional business of our second home business line.....I get offered 100 bucks or get told 'best for you to go somewhere else!'......wow.....really?

Having worked for Telecom BT Motorola Navman and others in technical....Ive never seen worse provisioning coordination or any attempt to keep loyal customers.