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timestyles
424 posts

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  #1065735 14-Jun-2014 21:14
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Lyderies:
networkn: I always thought it would be impossible for Orcon to get worse, but turns out I was wrong. 

I could be wrong, but one company with terrible customer service buying another company with bad customer service sounds pretty grim.


I have never had any problems with Orcons CS :)


When I was with them, they had trouble stopping my billing.  But thanks to Geekzone, I had read about this problem before it happened and for the last few months paid by Prezzie Visa card.  



dcole13
534 posts

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  #1065822 14-Jun-2014 23:45
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oh lord please help me no




Home ADSL:                                                             School: 
 


jamesrt

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  #1065863 15-Jun-2014 08:43
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Well, as has been stated before, I'm a fairly happy Orcon customer, and I've never had any particular bad issues with their Customer Services either.  The last couple of interactions (including a fairly obscure TechSupport issue) were dealt with promptly and efficiently - they even (accidently) disconnected my call part way through and immediately rang back on my cellphone to continue to resolve the issue.  Kudos.

I am NOT a Sky customer - I don't have any particular interest in watching a gazillion channels of TV, and almost all Sky deals and bundles seem to revolve around Sports, which is not an interest; and am almost 100% unlikely to ever subscribe to Sky in it's current form.

However, should "Skycon" offer the option of taking selected channels via by existing broadband connection (for a monthly fee), then yes, I'd probably be interested.  Assuming they were smart enough to make it $x/channel, select whatever channel(s) you like, and offer bundles of certain channels for a discount, then I think they could gain additional customers that way.

(That's a Hint if this post ever crosses the desk of a manager senior enough to do something clever with it!)




NonprayingMantis
6434 posts

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  #1065882 15-Jun-2014 09:32
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jamesrt: Well, as has been stated before, I'm a fairly happy Orcon customer, and I've never had any particular bad issues with their Customer Services either.  The last couple of interactions (including a fairly obscure TechSupport issue) were dealt with promptly and efficiently - they even (accidently) disconnected my call part way through and immediately rang back on my cellphone to continue to resolve the issue.  Kudos.

I am NOT a Sky customer - I don't have any particular interest in watching a gazillion channels of TV, and almost all Sky deals and bundles seem to revolve around Sports, which is not an interest; and am almost 100% unlikely to ever subscribe to Sky in it's current form.

However, should "Skycon" offer the option of taking selected channels via by existing broadband connection (for a monthly fee), then yes, I'd probably be interested.  Assuming they were smart enough to make it $x/channel, select whatever channel(s) you like, and offer bundles of certain channels for a discount, then I think they could gain additional customers that way.

(That's a Hint if this post ever crosses the desk of a manager senior enough to do something clever with it!)



you mean dumb enough, right?  If they did that, the profitability of Sky would evaporate and it wouldn't matter how many customers they got.

tripper1000
1617 posts

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  #1066237 15-Jun-2014 22:03
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JimmyH:
KiwiNZ: If Sky gets a grip on the HD internet service in NZ they will wreck it like they have broadcast TV.



I'm not sure how you think Sky have "wrecked" broadcast TV?

FTA broadcasting is kind of a slowly declining industry around the world, with pay TV and streaming services taking bites out of the advertiser base that they depend on selling to advertisers. But, the trouble is, many people don't want to suffer ads in their films and sports matches. Other than offering stiff competition for viewers and programme rights, I'm not sure it's as simple as laying the state of broadcast TV exclusively at Sky's door. Also, in NZ, FTA TV has always been pretty appalling - with shows offered years after the rest of the world etc.

.


Sky oubid's the FTA channels for the rights to anything that becomes popular on FTA. Think the Olympics, Rugby, V8 super cars, Mythbusters etc.

Many kiwis are parting with good cash to view TV they could previously view for free. If Kiwi's refused to pay sky, then it would crumble and all the good shows would return to FTA TV.

mattwnz
20147 posts

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  #1066287 15-Jun-2014 22:54
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I think it is quite likely sky would buy an ISP like Orcon. Maybe that was another reason for dropping dot com advertising campaign. Sky really need to be in the online space in the future.

networkn
Networkn
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  #1066306 15-Jun-2014 22:59
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tripper1000:
JimmyH:
KiwiNZ: If Sky gets a grip on the HD internet service in NZ they will wreck it like they have broadcast TV.



I'm not sure how you think Sky have "wrecked" broadcast TV?

FTA broadcasting is kind of a slowly declining industry around the world, with pay TV and streaming services taking bites out of the advertiser base that they depend on selling to advertisers. But, the trouble is, many people don't want to suffer ads in their films and sports matches. Other than offering stiff competition for viewers and programme rights, I'm not sure it's as simple as laying the state of broadcast TV exclusively at Sky's door. Also, in NZ, FTA TV has always been pretty appalling - with shows offered years after the rest of the world etc.

.


Sky oubid's the FTA channels for the rights to anything that becomes popular on FTA. Think the Olympics, Rugby, V8 super cars, Mythbusters etc.

Many kiwis are parting with good cash to view TV they could previously view for free. If Kiwi's refused to pay sky, then it would crumble and all the good shows would return to FTA TV.


I think it's much more likely that, the programming you are referring to, just wouldn't show here AT ALL. 

 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.
NonprayingMantis
6434 posts

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  #1066311 15-Jun-2014 23:08
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tripper1000:
JimmyH:
KiwiNZ: If Sky gets a grip on the HD internet service in NZ they will wreck it like they have broadcast TV.



I'm not sure how you think Sky have "wrecked" broadcast TV?

FTA broadcasting is kind of a slowly declining industry around the world, with pay TV and streaming services taking bites out of the advertiser base that they depend on selling to advertisers. But, the trouble is, many people don't want to suffer ads in their films and sports matches. Other than offering stiff competition for viewers and programme rights, I'm not sure it's as simple as laying the state of broadcast TV exclusively at Sky's door. Also, in NZ, FTA TV has always been pretty appalling - with shows offered years after the rest of the world etc.

.


Sky oubid's the FTA channels for the rights to anything that becomes popular on FTA. Think the Olympics, Rugby, V8 super cars, Mythbusters etc.

Many kiwis are parting with good cash to view TV they could previously view for free. If Kiwi's refused to pay sky, then it would crumble and all the good shows would return to FTA TV.


FIFA world cup..... oh wait

old3eyes
9119 posts

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  #1066463 16-Jun-2014 10:19
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I wonder how Sky's relationship with Vodafone would be impacted if Sky buys Orcon??




Regards,

Old3eyes


mattbush
784 posts

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  #1066498 16-Jun-2014 10:54
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Surprises me it has taken this long....world has been going down the internet route for sometime now.

nigelj
856 posts

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  #1066858 16-Jun-2014 17:53
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Cryptic Juha Saarinen tweet says otherwise.

"Hmm, so Sky isn't buying @Orcon"

mattwnz
20147 posts

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  #1066867 16-Jun-2014 18:04
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nigelj: Cryptic Juha Saarinen tweet says otherwise.

"Hmm, so Sky isn't buying @Orcon"


From what I have seen Sky aren't commenting, and don't comment on speculation, as per an article today.

tripper1000
1617 posts

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  #1067157 16-Jun-2014 23:03
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I will be watching this space with interest. I would have expected 2Degrees to pick up fixed line broad band at some point in order to capture the more lucrative business market. , which seems to splash out cash lapping up the no-thinking-required, all-in-one packages.

NonprayingMantis:
tripper1000:
JimmyH:
KiwiNZ: If Sky gets a grip on the HD internet service in NZ they will wreck it like they have broadcast TV.



I'm not sure how you think Sky have "wrecked" broadcast TV?

FTA broadcasting is kind of a slowly declining industry around the world, with pay TV and streaming services taking bites out of the advertiser base that they depend on selling to advertisers. But, the trouble is, many people don't want to suffer ads in their films and sports matches. Other than offering stiff competition for viewers and programme rights, I'm not sure it's as simple as laying the state of broadcast TV exclusively at Sky's door. Also, in NZ, FTA TV has always been pretty appalling - with shows offered years after the rest of the world etc.

.


Sky oubid's the FTA channels for the rights to anything that becomes popular on FTA. Think the Olympics, Rugby, V8 super cars, Mythbusters etc.

Many kiwis are parting with good cash to view TV they could previously view for free. If Kiwi's refused to pay sky, then it would crumble and all the good shows would return to FTA TV.


FIFA world cup..... oh wait


FIFA -

FTA = 11 live games
Sky = 32 live games

http://www.skytv.co.nz/Default.aspx?tabid=202&art_id=45830



mattwnz
20147 posts

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  #1067158 16-Jun-2014 23:06
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I think it will be good for Orcons future for sky to buy it, as they are one of the more valuable companies on the stock exchange, so potentially have more money to pump into it. I would prefer sky to buy it than another ISP, which will reduce competition.

nigelj
856 posts

Ultimate Geek


  #1067162 16-Jun-2014 23:17
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mattwnz: I think it will be good for Orcons future for sky to buy it, as they are one of the more valuable companies on the stock exchange, so potentially have more money to pump into it. I would prefer sky to buy it than another ISP, which will reduce competition.


Generally, I'm fairly neutral, but if I was forced to give an opinion I'd much sooner a company like 2degrees taking over Orcon than Sky (i.e. the previous rumour/conjecture thread) simply because the no loss-of-competition argument technically still applies and technically to a greater point because it still encourages Sky to play fair with multiple ISPs in a multi-tech/multi-LFC/multi-ISP country (Personally I hate the Com Com more than companies not playing fair in the first place ;)).

There seems to be a lot of cloak and daggers (or media playing connect the dots) on the subject, so I'm ready to hear anything.  Although seeing Orcon with Sky style advertising in a year or two would certainly be a bit a shock to the system wouldn't it - especially after the KDC ads.

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