2Degrees Fraud Prevention "Text TALK to 233 now to keep talking"

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees Fraud Prevention "Text TALK to 233 now to keep talking"

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jjnz1

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#1118749 30-Aug-2014 20:41

Your bill shows how many minutes you consume under an unlimited plan.

Aredwood

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#1118764 30-Aug-2014 21:19

sonyxperiageek:
sbiddle:
ArcticSilver:

I would estimate it to be around 900 minutes.

Based on the feedback I got from somebody who was abusing this service and using it with a CTU (and having the very same issue) I think you're seriously underestimating your usage!

What's a CTU?

I want to know what a CTU is as well. A quick google search didnt give anything relevant.

coffeebaron

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#1118767 30-Aug-2014 21:27

A Cellular Trunking Unit. I.E. a box you stick a SIM into, then hook into a VoIP system or PABX to route calls out over.

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sonyxperiageek

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#1118776 30-Aug-2014 22:03

Ah thanks for that. And yeah, a Google search of "CTU mobile phone" came up with 24's Counter Terrorist Unit's ring tone lol...

Sony

MichaelNZ

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#1119033 31-Aug-2014 17:32

Sounds like 2degrees have become arrogant and are badgering customers. That's disgusting. I was thinking of switching to them but if this is how they treat clients I think I will not switch.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

sbiddle

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#1119038 31-Aug-2014 17:50

MichaelNZ: Sounds like 2degrees have become arrogant and are badgering customers. That's disgusting. I was thinking of switching to them but if this is how they treat clients I think I will not switch.

I find this a truly remarkable comment.

2d put steps in place to stop the prolific use of CTUs which breach their terms and conditions. What is disgusting about that?

MichaelNZ

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#1119392 1-Sep-2014 10:30

sbiddle:

2d put steps in place to stop the prolific use of CTUs which breach their terms and conditions. What is disgusting about that?

I doubt the use is anything like 'prolific'.

It sounds like they have decided to start badgering their customers on account of something that might happen occasionally or they speculate might become an issue one day.

My approach with telcos is I owe them nothing beyond their monthly payment. If one was to get bolshy and make demands of me as a customer, I'd tell them where they can go.

The average customer does not know what a CTU is and they don't give a stuff. They just want a service which works. Chances are, if they receive some dorky text they just ignore it. Many of us have better things to do with our time.

This silly idea sounds like it was dreamed up by someone who never gets to deal with clients.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

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2degreesCare

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#1119477 1-Sep-2014 11:54

We apologise for any inconvenience this causes however this notification has been in place since we launched our $149 unlimited calling and texting plan and is a way of implementing our Fair Use policy.

sbiddle

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#1119490 1-Sep-2014 12:06

MichaelNZ:
This silly idea sounds like it was dreamed up by someone who never gets to deal with clients.

It sounds like you're not actually serious about being a customer, but simply want to criticise the company over a policy (that with the thresholds that are in place) is highly unlikely to affect any significant numbers of customers (with the possible exception of the OP) who use this product legitimately.

Considering this is the first time that this has been mentioned on Geekzone despite this being in place for several years really shows how many people it affects..

MichaelNZ

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#1119492 1-Sep-2014 12:14

sbiddle:

It sounds like you're not actually serious about being a customer

You know what? You are so right!

I just got a round of quotes for an air-con unit for a server room.

One company will get the business. I've 90% decided who.

The rest will not... this time.

Whether or not I'm (quote) "serious about being a customer" depends on who's point of view you're considering.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

PhantomNVD

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#1119602 1-Sep-2014 14:02

2DegreesCare: We apologise for any inconvenience this causes however this notification has been in place since we launched our $149 unlimited calling and texting plan and is a way of implementing our Fair Use policy.

a) Once a month is really reasonable (and most here agree)
b) OP is happy now he knows what to do and why its needed
c) rest of thread participants and watchers are now informed about CTU's

Michael is not a customer and doesn't intend to be (due to this??) and nobody is trying to convince him to change his resolute position...

/thread?

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