Bizarre Policy on plan change

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Bizarre Policy on plan change

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Handle9

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#1131746 18-Sep-2014 19:51

FireEngine:
Handle9: as it shows not a great deal of respect for existing customers.

Surely it means that customers who stay in contract, get the benefit of great new rates as soon as they occur, without penalty. That is rewarding the most valued customers in return for their ongoing commitment.

What you are saying to me is that Orcon only values customers on contract. It makes me wonder whether there are cost cutting plans which will effect services and the business is concerned with a mass exodus.

FireEngine

1223 posts

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#1131779 18-Sep-2014 20:22

Handle9: What you are saying to me is that Orcon only values customers on contract. It makes me wonder whether there are cost cutting plans which will effect services and the business is concerned with a mass exodus.

No. If I had meant "only" I would have said "only". I simply put forward a view that the change from a contract customer's perspective looks a positive one, and effectively rewards them for being in contract.

Orcon started the change to contract products some 3yrs ago and we have no problem whatsoever with customers staying with us off-contract.

Look in other threads and you will see us rolling out changes (all of which means investment in some shape or form), to make the network perform the very best it can for all our customer's uses, be it streaming from the US, gaming to Oz or local browsing - hardly cost-cutting.

But offering some of the highest speeds in the industry AND offering Unlimited and unshaped data means we have to leverage our suppliers, often that means committing to services and bandwidth in advance, hence that being passed through as contract products to customers

In return for that commitment, we provide the best of both worlds, speed and data. It simply isn't the case that contracts are only of use to defray installation costs and modem charges.

Regards FireEngine

GeoffisPure

459 posts

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#1131901 19-Sep-2014 04:15

As a comparison, I have been out of contract with my ISP (Snap) for at least a couple years. Over this time, I have received both increased data caps and price reductions when they have reviewed their plans for everybody. I've never been asked to committ to another contract.

I understand Orcon's reasoning here, but at the end of the day it would seem my ISP are doing a better job to retain me...

graemeh

2078 posts

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#1132068 19-Sep-2014 11:55

GeoffisPure: As a comparison, I have been out of contract with my ISP (Snap) for at least a couple years. Over this time, I have received both increased data caps and price reductions when they have reviewed their plans for everybody. I've never been asked to committ to another contract.

I understand Orcon's reasoning here, but at the end of the day it would seem my ISP are doing a better job to retain me...

I agree with you, if I am with an ISP and my contract period has ended then I expect any price reductions or increased data caps to be passed on to me automatically. If the Orcon was increasing the price I'm pretty certain they would pass that on to all customers that are out of contract.

I would hapily sign a new contract if I got some real value for it, something similar to what a new customer would get. My parents have done this a few times with Vodafone as their modem died, they agreed to a new contract and Vodafone sent them a new modem.

I'm not with Orcon but if I was and I was in the same position as the OP I'd be looking at other ISPs to see who had the best deal and I'd be outta there.

toejam316

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#1132159 19-Sep-2014 14:41

Mmm, I'm definitely currently looking into other options, considering swapping back to Slingshot again - far fewer headaches getting through to their tier 2 support for actual issues, versus what I've had to do with Orcon to get resolution to faults that I've plainly explained. Although that wouldn't be a consideration if I were a copper customer, as I'm absolutely not a fan of their LLU ports. Nothing but headaches.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

graemeh

2078 posts

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#1132181 19-Sep-2014 15:02

toejam316: Mmm, I'm definitely currently looking into other options, considering swapping back to Slingshot again - far fewer headaches getting through to their tier 2 support for actual issues

Well that's a first. Seriously, this is the first time I've ever complementing Slingshot for their support. They really must be improving, well done Slingshot.

eXDee

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#1132198 19-Sep-2014 15:30

GeoffisPure: As a comparison, I have been out of contract with my ISP (Snap) for at least a couple years. Over this time, I have received both increased data caps and price reductions when they have reviewed their plans for everybody. I've never been asked to committ to another contract.

I understand Orcon's reasoning here, but at the end of the day it would seem my ISP are doing a better job to retain me...

Same here on Snap. Even swapped to fibre, still didn't have to enter a new contract.

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Markuchi

26 posts

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#1132639 20-Sep-2014 12:05

Did you know you lose your one free move once your contract runs out?
Was a bit of a surprise for me when I was moving house and was told I had to sign up for another contract to get another one free move to use.
Such BS, once the contract is over I am gone. Been with Orcon for almost a decade and this is how I get treated.

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