[Snap] Snap's homepage $10 more for unlimited

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Psilan

860 posts

Ultimate Geek
+1 received by user: 94

#1170611 7-Nov-2014 10:50

Are you able to advise how your disconnection fee is calculated?

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SirHumphreyAppleby

2939 posts

Uber Geek
+1 received by user: 1860

#1170614 7-Nov-2014 10:55

Psilan: Are you able to advise how your disconnection fee is calculated?

The charges are detailed at http://www.snap.net.nz/snap/termsofservice

The termination fees are not reduced throughout the contract period. Technically, although Snap may not enforce this, they can require to you pay $499 early termination 23 months in to a 24 month contract.

UncleArthur

197 posts

Master Geek
+1 received by user: 65

#1171004 7-Nov-2014 17:00

RalphFromSnap: Hi JayADee

Can I ask why?

We think we've got a few runs on the board where if plans have been improved or new offers come out then we pass those options through to existing customers. We also try to be really accomodating around things like plan upgrades (eg move from DSL to fibre, no new term required), or move addresses (no new term required).

Cheers
Ralph

Hi Ralph,
I think I can take a shot at that one (I got the upgrade letter the other day too).

Here is my scenario:
I am on vdsl 100GB plan on contract until early next year which has a base fee of $95. Just at the moment I have the extra 100GB add on in place for an extra $15 (meaning $110) - usually I don't.
However for the purposes of 'contract' I am obliged to pay the $95 amount.

So, I get the offer to go unlimited for $10 more, which means I have to (a) sign up to a new contract, and (b) pay $105 / month.
My usage is usually in the order of 50 - 80GB, but even if I stick with the 100GB add on at $110, once my current contract comes up I am free to re-assess everything. Rather than lock in until late 2016 and paying $10 more than I have to now for the privilege?
Simply not attractive. I expect deals and ISP's will change a lot between now and late 2016.... It's nothing personal, right now SNAP are great, but in ISP land 2 years is for ever, and paying extra to have the privilege of starting a new contract? Sorry.

If I could do $110 unlimited without extending my contract, sure.

Homer: "Son, you tried and you failed....the lesson is...never try"

adida101

127 posts

Master Geek
+1 received by user: 21

#1171534 8-Nov-2014 23:35

Someone asked this earlier in the thread but didn't receive an answer.. So just to clarify:

I'm on the Lightwave Home Ultra 24 Month plan for which I pay $95 per month and receive 150GB at 100mbps down/50mbps up.

Am I eligible for the $10 unlimited upgrade? And if so, will I retain my 100/50 speed or will I be dropped to 100/20?

kingjj

1730 posts

Uber Geek
+1 received by user: 450

ID Verified

Trusted

#1171563 9-Nov-2014 07:38

adida101: Someone asked this earlier in the thread but didn't receive an answer.. So just to clarify:

I'm on the Lightwave Home Ultra 24 Month plan for which I pay $95 per month and receive 150GB at 100mbps down/50mbps up.

Am I eligible for the $10 unlimited upgrade? And if so, will I retain my 100/50 speed or will I be dropped to 100/20?

I asked this same question in another thread when the offer was first announced.

To quote Ralph:

Hi kingjj

Good try ;) How about this?

Your current deal is 100/50 for $95/m (was $110) plus a 250GB data pack for $25 = 400GB total for $120.

Why don't you move to;

200/20 for $110 plus $10 U/L deal = $120 total. So for the same as you're currently paying you move to 200Mbps and get U/L data. You'd just need to re-commit to a new 24 month term. Seems like a pretty sweet deal to me ;)

Cheers
Ralph

When queried about staying on 100/50 plan the response was:

Hi kingjj

The other option that you could consider is this - move to (now retired, but we can make an exception!) 100/50 Unlimited for $139 - $15 (your current promo disc) for new total of $124. Personally I'd still be moving to the 200/20 UL for $120, but if you want this other option I'm happy to make it work. Let me know which one you want, your account user name (feel free to PM), and I'll arrange.

Cheers
Ralph

Hope that makes sense.

adida101

127 posts

Master Geek
+1 received by user: 21

#1171725 9-Nov-2014 17:18

Hmm ok thanks for your reply, that's helpful.

In that case I think considering we don't really use/need more than 150gb per month I'm probably best off staying with where I am, 150gb 100/50 at $95. Get the faster upload and save $30 or so per month.

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mouwen

25 posts

Geek
+1 received by user: 1

#1173715 12-Nov-2014 17:07

Hmm I signed up for the unlimited promotion.

However before I can switch to the new 100/20 speed plan, my Fritzbox 7360 has to upgrade to a new version of firmware.

And Snap support told me there were some issues in the upgrade, so probably I still need to wait another week for them to fix the problems.

A bit frustrated...

NZSimplicity

136 posts

Master Geek
+1 received by user: 11

#1174994 13-Nov-2014 10:09

Well I was going to upgrade this morning to the new unlimited offer, but then decided I better read the terms and conditions )

Guess I think I will not be upgrading cause I found this:

QUOTE: At the conclusion of the 2 year contract term, pricing will revert to the prevailing Unlimited pricing for the relevant services.

Methinks my 200GB for $87 a month will be staying as it is :)

http://speedtest.net/result/1910210622.png

Psilan

860 posts

Ultimate Geek
+1 received by user: 94

#1175001 13-Nov-2014 10:21

NZSimplicity:QUOTE: At the conclusion of the 2 year contract term, pricing will revert to the prevailing Unlimited pricing for the relevant services.

Eugh....that should be more clearly identified.
Or I should start reading T&Cs...

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NZSimplicity

136 posts

Master Geek
+1 received by user: 11

#1175018 13-Nov-2014 10:35

Psilan:Eugh....that should be more clearly identified.
Or I should start reading T&Cs...

Have a read, it is here :)

Promotion T and C page

http://speedtest.net/result/1910210622.png

Psilan

860 posts

Ultimate Geek
+1 received by user: 94

#1175020 13-Nov-2014 10:42

NZSimplicity:
Psilan:Eugh....that should be more clearly identified.
Or I should start reading T&Cs...

Have a read, it is here :)
Promotion T and C page

It should be more clearly identified. Its not obvious in the email I received advertising it. It is a click out of the email to find out. I wasn't advised when I signed up.
I'm sure it won't matter in the long run. :>

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