[Snap] Snap's homepage $10 more for unlimited

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rayonline

1734 posts

Uber Geek

#154228 21-Oct-2014 18:27

Is someone able to clarify this for me? We are on a 24 month contract at the moment. We were originally on a 80GB $75 now upgraded to $90 with a total of 200GB. Does it mean we can pay $10 more on our $75 and get unlimited?

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856 posts

Ultimate Geek

#1159479 21-Oct-2014 19:01

The special only enables for new plans and new 24m contracts.

Voyager referral - https://refer.voyager.nz/68QKJ8XKK

rayonline

1734 posts

Uber Geek

#1159482 21-Oct-2014 19:04

Thanks. Someone gave them a ring. As we are already on a 24 month contract, they can further extend it for another 24 months. Ours finishes around mid 2015.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1159568 21-Oct-2014 20:37

Hi rayonline

Yep, this promo is available to existing customers as well, as we wanted to look after you guys and not just focus on new customers.

We'll be proactively contacting our existing cusomter base over the next few weeks to let them know of the deal.

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Psilan

856 posts

Ultimate Geek

#1159600 21-Oct-2014 20:51

RalphFromSnap: Hi rayonline

Yep, this promo is available to existing customers as well, as we wanted to look after you guys and not just focus on new customers.

We'll be proactively contacting our existing cusomter base over the next few weeks to let them know of the deal.

Cheers
Ralph

Thanks Ralph. Will this require a 24m contract renew?

Voyager referral - https://refer.voyager.nz/68QKJ8XKK

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1159620 21-Oct-2014 20:59

Hi Psilan

Yes it does.

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

jonathan18

7413 posts

Uber Geek

ID Verified

Trusted

#1159672 21-Oct-2014 23:15

RalphFromSnap: Hi Psilan

Yes it does.

Cheers
Ralph

Just to confirm - is the 24 month extension from date of agreeing to the extension, or from the end of the current contract? Thanks.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1159745 22-Oct-2014 09:08

Hi jonathan18

The 24 months is from the date of the extension ie when you take up the new promo.

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

rayonline

1734 posts

Uber Geek

#1159759 22-Oct-2014 09:36

I just tried to sign up ... but on the webpage I can only choose new customer or transfer. Can I not choose existing customer? Also when I choose UFB and then 30Mbps speed the $10 unlimited doesn't come up. Pleae advise.

Also what happens with the router? As a current customer I could just keep my current Fritz (the cheaper model), is it also possible to upgrade to the higher model one?

Noodles

487 posts

Ultimate Geek

#1159797 22-Oct-2014 10:04

I'm on a 100/50 plan at the moment with a data pack. Can I dump the data pack, get unlimited and stay at 100/50 or do I need to move to 100/20?

Psilan

856 posts

Ultimate Geek

#1159804 22-Oct-2014 10:11

RalphFromSnap: Hi Psilan

Yes it does.

Cheers
Ralph

Thanks Ralph.

Do you think there will be a change to the friends and family bonus, given there are lots of unlimited users now?

Voyager referral - https://refer.voyager.nz/68QKJ8XKK

Psilan

856 posts

Ultimate Geek

#1169666 6-Nov-2014 07:23

Just signed up.

My disconnection fee will be $500 :o

Voyager referral - https://refer.voyager.nz/68QKJ8XKK

SirHumphreyAppleby

2844 posts

Uber Geek

#1169685 6-Nov-2014 07:42

Psilan: Just signed up.

My disconnection fee will be $500 :o

That's exactly why I went with Bigpipe. Being locked in to a 24 months contract and paying $26* per month more, didn't appeal.

* Based on the assumption that Bigpipe implements static IP addressing with a one-off charge as they have proposed.

sen8or

1789 posts

Uber Geek

#1169689 6-Nov-2014 07:47

Was very happy to sign up on the new deal. Was paying the $95 for 30/10, 200gb and unlimited youtube, now paying the same for 100/20 and unlimited data.

Have been very happy with my snap connection for the last 12 months or so (whenever it was UFB started), see no reason to change.

Good on snap for remembering their existing customers

JayADee

2148 posts

Uber Geek

#1170452 7-Nov-2014 08:29

What's stopping me is the contract, otherwise I'd take them up on it.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1170602 7-Nov-2014 10:36

Hi JayADee

Can I ask why?

We think we've got a few runs on the board where if plans have been improved or new offers come out then we pass those options through to existing customers. We also try to be really accomodating around things like plan upgrades (eg move from DSL to fibre, no new term required), or move addresses (no new term required).

Cheers
Ralph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

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