iTalk Local Numbers

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#110785 15-Feb-2008 11:03

adamj: Firstly, would they customer link me a Napier number even though I live in Wellington?

I can answer that one for you Adam because we used to do exactly this a few years back. Our office was in Auckland but we also arranged Customer Link numbers in Wgtn and ChCh to be forwarded back to our Auckland number. It gave customers in those calling areas a local number they could call to reach our business.

Therefore, you should have no problem doing that.

adamj: Secondly, I assume I would need the permission of the account holder of the number I temporarily customer link to before they connect it?

No, you shouldn't need any permission. AFAIK, you can forward the incoming calls to wherever you like so long as you pay the appropriate charges, and it is treated as with any other incoming call. However, if the recipient complained, then Telecom would probably cancel the call forwarding. Unlikely to be a problem in your case

willnz

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#110792 15-Feb-2008 11:52

Grant answered that perfectly

CustomerLink costs 5c per minute to forward calls (even to local numbers), plus any applicable toll charges I believe. But yes, you can forward to any number you like, and you can have it on any exchange you like, anywhere in the country.

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#110821 15-Feb-2008 15:42

Just setup my customer link now which only took a couple of minutes to go live. Called Slingshot now and the port has been requested, which they apparently dont charge for.

richms

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#110823 15-Feb-2008 15:58

adamj:
richms: Sucks to not be able to get faxability, IME that means no caller ID either.

Yes, both services my parents would love to have, but wont be able to get until the NGN roll out in Taradale, which I don't think will be anytime soon.

Wow, Slingshot's first official post under my thread! Nice

A good incentive to move to voip I would think.

Be careful, because if you get a number on the old exchanges then there are some issues with porting out if I recall correctly that telecom had to get some dispensation from the commsioner or someone over. I cant recall the details since it was so long ago.

Richard rich.ms

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#110824 15-Feb-2008 16:01

willnz: Simply call the Telecom "New and Move" team on 123. Ask them for a CustomerLink number off the Napier exchange, and give them a random number (such as your parents') number to terminate calls to temporarily. Port the number over straight away -- the cost is around $0.66c per day (so if you port the number straight away, it will usually take a few days, costing you about $3-$4 plus whatever the gaining telco charges for porting the number.

My first CustomerLink port cost me $5.90 from Telecom and $17.50 from WxC, for decent looking numbers on a central Auckland exchange. I never had a Telecom account prior to that, it was simply a brand new account just with CustomerLink. The number was active within about 1 hour of requesting it :)

Just saw this on http://www.telecom.co.nz/customerlink :

Telecom requires 30 days notice of cancellation of this Smartphone service. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period

So I guess i'm paying for 33 days or so of CustomerLink. Oh well.

richms

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#110825 15-Feb-2008 16:03

willnz: Grant answered that perfectly CustomerLink costs 5c per minute to forward calls (even to local numbers), plus any applicable toll charges I believe. But yes, you can forward to any number you like, and you can have it on any exchange you like, anywhere in the country.

Be aware that the toll rates are not at any of telecoms nice published rates, they are at some astronomical rates that yo uhave to dig deep into their site to find, and you have no option to send them thru another toll company either (I tried with the 0542 prefix and adding the number to my ihug account way back when) and they wouldn't take it with the prefix. Ok for a short term thing if you keep your calls short. I was just using customerlink when I had moved out of an area for a while and wanted to keep my number for when moving back, but getting a real talker calling you can end up costing a hell of a lot.

Richard rich.ms

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ajobbins

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#110826 15-Feb-2008 16:06

richms: A good incentive to move to voip I would think.

Be careful, because if you get a number on the old exchanges then there are some issues with porting out if I recall correctly that telecom had to get some dispensation from the commsioner or someone over. I cant recall the details since it was so long ago.

Just checked and the number I got (On the Marewa exchange in Napier), is not on the list of Kai, M or S exchanges so should be fine.

grant_k

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#110828 15-Feb-2008 16:32

richms: ...you have no option to send them thru another toll company either (I tried with the 0542 prefix and adding the number to my ihug account way back when) and they wouldn't take it with the prefix.

The policy must have changed then, because we used Clear at the time and were able to arrange with Telecom to put an 050 in front of our Auckland number, thus routing the call through Clear and saving $$$

willnz

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#110836 15-Feb-2008 17:36

adamj: Just saw this on http://www.telecom.co.nz/customerlink :
Telecom requires 30 days notice of cancellation of this Smartphone service. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period

So I guess i'm paying for 33 days or so of CustomerLink. Oh well.

I paid only $5.90 total for my week or so of CustomerLink, so I don't think they really enforce the above for numbers ported away.

ajobbins

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#111864 20-Feb-2008 15:17

The port was requested at around this time on Friday, their website says 2 working days to complete. In a few mins it will be 3 working days. I have had absolutely no communication from Slingshot as to when this is scheduled to happen despite 3 phone calls to them now (One on Monday, one yesterday and one today) with the technician promising to find out when it is scheduled for and call me back.

When I called today the CSR apparently could not even open my account because "another team member had it open" and said he would keep and eye on it, tommorrow, and I quote, "Out of the goodness of my heart" and let me know if has anymore information (Not holding my breath).

Seems Slingshot still don't know how to do a proper number port in a reasonable period of time. The CSRs I spoke to on Monday and Tuesday didn't even know what a number port was and has to ask someone else just to know what I was talking about.

willnz

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#111908 20-Feb-2008 18:33

Ah, the joys of Slingshot customer service. Why don't you setup a VFX line instead (using your parents address) now that WorldxChange allow you to use Asterisk (and presumably all other SIP devices too)?

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#111909 20-Feb-2008 18:36

willnz: Ah, the joys of Slingshot customer service. Why don't you setup a VFX line instead (using your parents address) now that WorldxChange allow you to use Asterisk (and presumably all other SIP devices too)?

The thought had crossed my mind, however I don't think WxC would be too happy knowing I dont have permanent residence there (And I don't want to end up with no service at all). Plus, my asterisk isnt going right now as I run it in a VM and I have having clock timing issues which are affecting playing of recording,

willnz

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#111911 20-Feb-2008 18:40

Ah I see. Sadly, there isn't much anyone can do to make them go faster - there isn't even a legal requirement for them to be obliged to accept inbound porting requests, only outbound. Sigh.

ajobbins

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#111912 20-Feb-2008 18:43

I'd really just like to know whats going on but noone seems to be able to tell me anything.

ajobbins

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#112059 21-Feb-2008 12:18

Before I call slingshot back again today, am I right in saying that when a number port is requested, a time is scheduled for that to take place in some kind of centralised system?

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