Do they have a retention team.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Do they have a retention team.

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clinty

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#1729647 3-Mar-2017 22:06

2D have probably had all hands on deck dealing with mobile billing system change over that went haywire last week, so they may have not had time to respond yet

Clint

3puttssuck

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#1729650 3-Mar-2017 22:10

clinty: 2D have probably had all hands on deck dealing with mobile billing system change over that went haywire last week, so they may have not had time to respond yet

Clint

I just checked when I sent the email. It was Feb 15th. The PM sent to 2D Customer Care was on Feb 10th. They have had plenty of time to respond.

dejadeadnz

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#1730407 5-Mar-2017 15:16

3puttssuck:

I just checked when I sent the email. It was Feb 15th. The PM sent to 2D Customer Care was on Feb 10th. They have had plenty of time to respond.

Take this and the threads that I previously highlighted to you as an unequivocal sign that you should do yourself a favour and move to a better service provider.

3puttssuck

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#1730543 5-Mar-2017 20:39

I have 3 Fritzfon's connected to my Fritzbox. Are these capable of connecting to another Router for VOIP or would I need additional hardware when I jumped ship ?

tdgeek

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#1730545 5-Mar-2017 20:41

3puttssuck:

I have been having the odd issue and have had a couple of good offers from other ISP's. Do they have a retention team I could call and twist their arm to match other offers to keep my business ?

TIA.

Your having issues. So calling a retention team to get a better deal will resolve those issues?

3puttssuck

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#1730547 5-Mar-2017 20:44

tdgeek:

3puttssuck:

I have been having the odd issue and have had a couple of good offers from other ISP's. Do they have a retention team I could call and twist their arm to match other offers to keep my business ?

TIA.

Your having issues. So calling a retention team to get a better deal will resolve those issues?

No, issues are resolved, after a hassle. It was their lack of interest in help fix these issues that got me started down this path. I'm trying to see if they want to keep my business or not.

Lenovo

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tdgeek

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#1730556 5-Mar-2017 21:01

3puttssuck:
tdgeek:

3puttssuck:

I have been having the odd issue and have had a couple of good offers from other ISP's. Do they have a retention team I could call and twist their arm to match other offers to keep my business ?

TIA.

Your having issues. So calling a retention team to get a better deal will resolve those issues?

No, issues are resolved, after a hassle. It was their lack of interest in help fix these issues that got me started down this path. I'm trying to see if they want to keep my business or not.

Next time, say had not having.

3puttssuck

745 posts

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+1 received by user: 54

#1730557 5-Mar-2017 21:02

tdgeek:
3puttssuck:

tdgeek:

3puttssuck:

I have been having the odd issue and have had a couple of good offers from other ISP's. Do they have a retention team I could call and twist their arm to match other offers to keep my business ?

TIA.

Your having issues. So calling a retention team to get a better deal will resolve those issues?

No, issues are resolved, after a hassle. It was their lack of interest in help fix these issues that got me started down this path. I'm trying to see if they want to keep my business or not.

Next time, say had not having.

Yes, sir. Sorry about that.

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