poor cellular coverage - 2D just will not do anything about this

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › poor cellular coverage - 2D just will not do anything about this

1 | 2

kaczor47

93 posts

Master Geek

#1966794 1-Mar-2018 22:05

dylanp:

Do you happen to have a Samsung S8 or A8?

https://www.2degreesmobile.co.nz/help-and-support/mobile/products-and-services/wifi-calling/

[Hi, sorry for the abandoning my thread! Laptop died and I had bigger fish to fry (like data backups) ]

I have an S7. However, I have similar issues with my daughters trusty LG G3.

Yes, will look at WiFi calling when it is supported by more units. While I do enjoy the nostalgic feeling of seeing the 2G/Edge icon on my phone, it would be nice to have a reasonable data coverage (at times of VF cable outtages).

kaczor47

93 posts

Master Geek

#1966796 1-Mar-2018 22:09

skewt:

you mentioned why should you pay for an expensive femto cell, but why should 2degrees pay to improve reception in a small area?

If its not cost effective for them to improve the reception, its going to be easier for you to just switch to spark/skinny

I never said it is a small area. This part of my suburb has a bit of a reputation for having dodgy coverage. This coming from a Spark employee who I know. I need to get more of my neighbours to respond. As pointed out by another poster here, for every one that reports coverage issues, there are multiple who don't or who switch providers (which naturally is a feasible solution)

antoniosk:

To play devils advocate:

[...]

3. There may be other reasons not advised by OP as to why they want to stay. 2D has some good pricing combinations (when billing works), and are a good provider. No one provider is good at everything, but when you find one you like it can be annoying to have to change.

In my case, the shared carryover data is an absolute must. Nobody else does it quite as good.

This doesn't mean OP gets a tower, but I do think 2D could possibly try a little harder - something which I am highly confident the contact centre has no authority, capability or support to do.

Spot on. I prefer to stay due to value and features (carryover and shared data). Otherwise I'd be with Spark/Skinny by now.

Some responses above suggest that I expect 2D to put a tower just because of one dissatisfied customer. That is not at all what I was suggesting - as I said above, I *know* this area has a reputation for poor coverage.

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1966830 2-Mar-2018 06:47

kaczor47: While I do enjoy the nostalgic feeling of seeing the 2G/Edge icon on my phone

You're aware that disappears in 2 weeks when they switch off 2G?

Linux

11425 posts

Uber Geek

Trusted

Lifetime subscriber

#1966835 2-Mar-2018 07:17

timmmay:

Changing providers is trivially easy, and Skinny who uses the Spark network is well priced with excellent coverage.

I changed from 2degrees to Spark years ago when I got my first Smartphone, as working in one of the buildings next door to parliament the data coverage was terrible. Spark / Skinny has been very good for me, coverage just about everywhere in the country I go.

@timmmay 2degrees coverage I would say has grown 10 fold since years ago

Linux

SaltyNZ

8230 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#1966838 2-Mar-2018 07:34

kaczor47:

I never said it is a small area. This part of my suburb has a bit of a reputation for having dodgy coverage. This coming from a Spark employee who I know. I need to get more of my neighbours to respond. As pointed out by another poster here, for every one that reports coverage issues, there are multiple who don't or who switch providers (which naturally is a feasible solution)

If it really is a significant area, then by all means get as many people together to complain to us at once as you can. There's little or nothing that can be done for a single customer, but if enough people in the same place all make the same demand, then something can be done. I imagine having a bunch of people demanding a new cell site to improve their service makes a welcome change to the RAN team from the people who demand they be taken down because they think they're being cooked.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Linux

11425 posts

Uber Geek

Trusted

Lifetime subscriber

#1966839 2-Mar-2018 07:38

Like the lady on Waiheke island just in the media this week complaining

Linux

timmmay

20580 posts

Uber Geek

Trusted

Lifetime subscriber

#1966877 2-Mar-2018 08:46

Linux:

@timmmay 2degrees coverage I would say has grown 10 fold since years ago

Good to hear.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1966905 2-Mar-2018 09:44

Linux: Like the lady on Waiheke island just in the media this week complaining

Linux

Just don't tell her what the wattage of pager sites are......

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Oblivian

7297 posts

Uber Geek

ID Verified

#1966909 2-Mar-2018 09:50

Linux: Like the lady on Waiheke island just in the media this week complaining

Linux

I had to question if that was a prison at first with the metal lined walls and recreational area

I guess a lot of these people don't realise public consultation isn't required anymore and they are grouped in 3s everywhere

Timely reminder about https://gis.geek.nz/celltowers

tripper1000

1617 posts

Uber Geek

#1967032 2-Mar-2018 13:30

Oblivian:

I guess a lot of these people don't realise public consultation isn't required anymore and they are grouped in 3s everywhere

Seems like un-necessary cost and un-necessary visual impact to not be able to put the 3 Telco's antenna's on a single mast. The real world RF levels are virtually unchanged 100 meters away by having 3 towers. Having regulations restricting the heights of the towers to such a low height also means the towers end up being more numerous which also seems like un-necessary expense and visual impact. Regulation height short towers could be a contributing factor in the OP's situation.

Edit: Grammar.

SaltyNZ

8230 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#1967045 2-Mar-2018 13:56

tripper1000:

Oblivian:

I guess a lot of these people don't realise public consultation isn't required anymore and they are grouped in 3s everywhere

Seems like un-necessary cost and un-necessary visual impact to not be able to put the 3 Telco's antenna's on a single mast. The real world RF levels are virtually unchanged 100 meters away by having 3 towers. Having regulations restricting the heights of the towers to such a low height also means the towers end up being more numerous which also seems like un-necessary expense and visual impact. Regulation height short towers could be a contributing factor in the OP's situation.

Edit: Grammar.

That's right, you can either have one tall tower with everyone on it, or a bunch of short towers with one carrier each.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

1 | 2