Connection issues with Fibre, connection continuously terminated by remote end..

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Connection issues with Fibre, connection continuously terminated by remote end..

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#2259730 17-Jun-2019 20:47

Falconz:

Nothing from me sorry, can DM some account details.

My support was over the phone

Hiya,

I'm not aware of any specific Chorus issues related to authentication - so sure, fire away.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Kilack

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#2259731 17-Jun-2019 20:48

NickMack:

Hiya - Any tracking numbers with tickets logged with 2Degrees so I can look up the notes?

Nick

No... was over the phone, and I guess they thought it resolved as once they reset the fritzbox i got it back.

I immediately changed and tried both asus routers and they both failed to connect... LCP terminated by remote end..

I will PM you my details as really do need to get this fixed and to me its obviously not at my end.

Thanks!

NickMack

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#2259736 17-Jun-2019 20:54

Kilack:

NickMack:

Hiya - Any tracking numbers with tickets logged with 2Degrees so I can look up the notes?

Nick

No... was over the phone, and I guess they thought it resolved as once they reset the fritzbox i got it back.

I immediately changed and tried both asus routers and they both failed to connect... LCP terminated by remote end..

I will PM you my details as really do need to get this fixed and to me its obviously not at my end.

Thanks!

Hiya

I have someone looking into it further for you - I'll be in contact once I have more information. (Westside is on too :-))

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

NickMack

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#2259801 17-Jun-2019 22:05

Hi All,

Issue resolved for tonight - Looks like there's a timeout issue on a BNG (new line card with 100G LAG connecting to Chorus), due it not timing out, a request to re-authenticate fails (as it believes you're already connected). We will look more into it tomorrow, doesn't appear to be widespread.

Thanks for your patience,

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Falconz

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#2259803 17-Jun-2019 22:09

Awesome thanks for your help Nick!

impressed with the response and I think its a great thing to have this forum and members from the 2 degrees team active here.

Im back online with my USG, great to know theres a fixable issue.

SneakerPimps

104 posts

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#2259877 18-Jun-2019 01:33

I just want to add to this. I experienced this same issue, which started on 8/6 after a reboot of the router (Asus RTN66U with tomato firmware). Based in Grey Lynn, Auckland. There had been no issues at all since install of UFB over a few years ago.

I called up, after trying another router and failed. It was a bit frustrating because the CSR was adamant there was nothing wrong on the 2D network. I was adamant it wasn't an issue on our side, as we tried a different router with the correct configuration - VLAN 10 and PPPoe.

CSR wouldn't take a bar of it, until I said they should just check the radius server. I was put on hold for about 10mins whilst the CRS discussed with a senior tech. Surprise surprise, they said they found the issue on their side. The CSR simply told me he put my connection online again, which worked. Then for the sake of testing, I tried to reconnected to the PPPoE session and it failed again. So the CSR knows they had to manually do something.

NickMack

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#2260109 18-Jun-2019 11:06

Hi All,

Investigation is continuing, we have logged a TAC (Support) Ticket with our vendor to look into this.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Quic Broadband

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Kilack

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#2260113 18-Jun-2019 11:19

NickMack:
Hi All,

Investigation is continuing, we have logged a TAC (Support) Ticket with our vendor to look into this.

Nick

Thanks for the update.

If I want to go back to using my asus router now is there anything that can be done to make it work?

NickMack

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#2260117 18-Jun-2019 11:25

Kilack:
NickMack:

Hi All,

Investigation is continuing, we have logged a TAC (Support) Ticket with our vendor to look into this.

Nick

Thanks for the update.

If I want to go back to using my asus router now is there anything that can be done to make it work?

Ping me when you have powered on the Asus, and we will clear the entry for it and you will be fine.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

NickMack

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#2260184 18-Jun-2019 12:57

Hi All,

Issue has been identified and confirmed as a bug. We have been supplied with a work around which will be implemented in the early hours of tomorrow morning while a more permanent fix is created, tested & deployed.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Kilack

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#2260207 18-Jun-2019 13:50

NickMack:

Kilack:
NickMack:

Hi All,

Investigation is continuing, we have logged a TAC (Support) Ticket with our vendor to look into this.

Nick

Thanks for the update.

If I want to go back to using my asus router now is there anything that can be done to make it work?

Ping me when you have powered on the Asus, and we will clear the entry for it and you will be fine.

Thanks, back online!.

Appreciate all the updates, agree with the earlier comment that it is great to see staff in here actively helping.

Noodles

487 posts

Ultimate Geek

#2309023 1-Sep-2019 14:46

@NickMack looks like we've been hit by this problem. Started at about 1:30am this morning. We have been using a USG-4 to connect to 2 Degrees and it's worked well for the last 18 months. Today though it won't even auth:

Sun Sep 1 14:04:54 NZST 2019: PPP interface pppoe2 created
Sun Sep 1 14:04:55 NZST 2019: Stopping PPP daemon for pppoe2
Sun Sep 1 14:04:55 NZST 2019: Starting PPP daemon for pppoe2
Connected to e4:5d:37:1c:2f:c7 via interface eth2.10
using channel 1
Using interface ppp0
Connect: ppp0 <--> eth2.10
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x5c3db046>]
rcvd [LCP ConfReq id=0x3b <mru 1492> <auth pap> <magic 0x6b04276b>]
lcp_reqci: returning CONFACK.
sent [LCP ConfAck id=0x3b <mru 1492> <auth pap> <magic 0x6b04276b>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x5c3db046>]
rcvd [LCP ConfReq id=0x3c <mru 1492> <auth pap> <magic 0x6b04276b>]
lcp_reqci: returning CONFACK.
sent [LCP ConfAck id=0x3c <mru 1492> <auth pap> <magic 0x6b04276b>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x5c3db046>]
rcvd [LCP ConfReq id=0x3d <mru 1492> <auth pap> <magic 0x6b04276b>]
lcp_reqci: returning CONFACK.
sent [LCP ConfAck id=0x3d <mru 1492> <auth pap> <magic 0x6b04276b>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x5c3db046>]
rcvd [LCP ConfReq id=0x3e <mru 1492> <auth pap> <magic 0x6b04276b>]
lcp_reqci: returning CONFACK.
sent [LCP ConfAck id=0x3e <mru 1492> <auth pap> <magic 0x6b04276b>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x5c3db046>]
rcvd [LCP ConfReq id=0x3f <mru 1492> <auth pap> <magic 0x6b04276b>]
lcp_reqci: returning CONFACK.
sent [LCP ConfAck id=0x3f <mru 1492> <auth pap> <magic 0x6b04276b>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x5c3db046>]
rcvd [LCP ConfReq id=0x40 <mru 1492> <auth pap> <magic 0x6b04276b>]
lcp_reqci: returning CONFACK.
sent [LCP ConfAck id=0x40 <mru 1492> <auth pap> <magic 0x6b04276b>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x5c3db046>]
rcvd [LCP ConfReq id=0x41 <mru 1492> <auth pap> <magic 0x6b04276b>]
lcp_reqci: returning CONFACK.
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]
sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xef47b6ae>]

Plugging in an old Fritzbox and resetting to factory defaults connects fine, but not the USG. There have been no changes in Unifi and we're running the same firmware etc. I even tried restoring from last week's backup just in case.

I'm reluctant to call up a 2D CSR as I'm sure I'll get the whole "not supported" and "there's nothing wrong our end".

Any chance you can take a look?

NickMack

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#2309035 1-Sep-2019 15:51

Hey mate - I'll have the investigate tomorrow, we haven't heard or seen any issues since we upgraded firmware, any chance you can leave the USG plugged in tomorrow when you're at work so we can try a few things? ;-)

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Noodles

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#2309037 1-Sep-2019 16:13

At the moment even plugging our old Fritzbox in doesn't really give good connectivity. Seeing all sorts of strange routing issues, e.g. US traceroutes don't work, but I can VPN through the US and that works.

Not really sure how to tackle this one, but nothing more I can do today.

NickMack

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#2309900 3-Sep-2019 11:54

Noodles:

At the moment even plugging our old Fritzbox in doesn't really give good connectivity. Seeing all sorts of strange routing issues, e.g. US traceroutes don't work, but I can VPN through the US and that works.

Not really sure how to tackle this one, but nothing more I can do today.

Closing this one out - Issue was identified as a issue with the Chorus line card, this was swapped out under emergency this morning - issue resolved.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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