Connection issues with Fibre, connection continuously terminated by remote end..

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Connection issues with Fibre, connection continuously terminated by remote end..

Kilack

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#251271 16-Jun-2019 18:19

Hi,

I rebooted my Asus AC86u earlier this evening and now it just won't connect back on to the fibre network.

I have restarted it.. reset it.. and it just keeps coming up with the below and this just repeats over and over every few seconds.
This would seem the remote end is terminating the connection, any one have any ideas?
I don't think 2 degrees will be much help as it isn't their modem and imagine it would take a week to get through the layers of tech support to find someone that can help probably.

May 5 18:15:27 pppd[1480]: PPP session is 1271 (0x4f7)
May 5 18:15:27 pppd[1480]: Connected to e4:5d:37:1c:2f:c4 via interface br1
May 5 18:15:27 pppd[1480]: Using interface ppp0
May 5 18:15:27 pppd[1480]: Connect: ppp0 <--> br1
May 5 18:15:28 pppd[1480]: PAP authentication succeeded
May 5 18:15:28 pppd[1480]: peer from calling number E4:5D:37:1C:2F:C4 authorized
May 5 18:15:28 pppd[1480]: LCP terminated by peer
May 5 18:15:30 nat: apply redirect rules error!
May 5 18:15:31 pppd[1480]: Connection terminated.
May 5 18:15:31 pppd[1480]: Sent PADT
May 5 18:15:31 pppd[1480]: Modem hangup

1 | 2 | 3

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#2259169 16-Jun-2019 18:23

Have you tested the connection with a 2degrees supplied router?

Aredwood

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#2259210 16-Jun-2019 18:45

PPP username and password correct?

Linux

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#2259217 16-Jun-2019 18:47

Called 2degrees checked your account is paid up?

Kilack

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#2259231 16-Jun-2019 19:10

Linux: Called 2degrees checked your account is paid up?

yeah wouldn't be the first time I have missed a payment, but you don't get this issue, you can still get to their page to pay.

But yes I have checked and all paid up.

I think the issue is at their end, tried their modem and it won't connect either.

I also tried to change my 2degrees broadband password through their website and when you click submit it just sits there forever..

I imagine they must have a database issue or something.

Anyone from 2 degrees want to disconnect and reconnect and lose internet to confirm this? :)

Linux

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#2259232 16-Jun-2019 19:22

Have you actually called 2degrees yet?

michaelmurfy

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#2259261 16-Jun-2019 21:29

Contact 2degrees Care and ask for assistance - also factory reset the Fritz!Box and let it reprovision to see if this gets you back online.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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chevrolux

4962 posts

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#2259269 16-Jun-2019 22:04

Turn off the ONT for at least 5 minutes
See if it reconnects after that.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

sqishy

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#2259270 16-Jun-2019 22:17

No expert but is it the VLAN ID: 10

hio77

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Lizard Networks

#2259279 17-Jun-2019 00:58

sqishy:

No expert but is it the VLAN ID: 10

Without vlan 10, it wont authenticate at all.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Falconz

67 posts

Master Geek

#2259681 17-Jun-2019 19:08

Hello

I am having the EXACT same issue

I've been humming along nicely and had no problems for the last year or so but in the last few days I cannot connect to 2 Degrees.

I have no issues with my fritzbox but I just cannot get connected using my USG.

Some key things ive noticed:

The connection authenticates
I get allocated my public ip
I see LCP Terminated by peer
I then see Connection terminated: no multilink.

I have attempted to get help from the 2degrees team but as im not using a supported router they cant help out (fair enough), but I suspect somethings happening at their end given the messages im seeing in the logs.

been struggling getting past general help desk, anyone higher up or in the technical team who can advise?

Good to see some one else with the same issue

Any one seen this kind of thing?

I have reset to defaults, rebuilt my config, and am stuck.

Connected to XX:XX:XX:XX:XX:XX via interface eth0.10
using channel 16
Using interface ppp0
Connect: ppp0 <--> eth0.10
sent [LCP ConfReq id=0x10 <mru 1492> <magic 0xb4f97866>]
rcvd [LCP ConfReq id=0xca <mru 1492> <auth pap> <magic 0x27a7bc38>]
lcp_reqci: returning CONFACK.
sent [LCP ConfAck id=0xca <mru 1492> <auth pap> <magic 0x27a7bc38>]
rcvd [LCP ConfAck id=0x10 <mru 1492> <magic 0xb4f97866>]
sent [LCP EchoReq id=0x0 magic=0xb4f97866]
sent [PAP AuthReq id=0x10 user="XXX@snap.net.nz" password=<hidden>]
rcvd [LCP EchoRep id=0x0 magic=0x27a7bc38]
rcvd [PAP AuthAck id=0x10 ""]
PAP authentication succeeded
peer from calling number XX:XX:XX:XX:XX:XX authorized
sent [IPCP ConfReq id=0x1f <addr 0.0.0.0>]
rcvd [IPCP ConfReq id=0x34 <addr 111.69.7.XX>]
ipcp: returning Configure-ACK
sent [IPCP ConfAck id=0x34 <addr 111.69.7.XX>]
rcvd [IPCP ConfNak id=0x1f <addr 202.124.96.XX>]
sent [IPCP ConfReq id=0x20 <addr 202.124.96.XX>]
rcvd [IPCP TermReq id=0x35]
sent [IPCP TermAck id=0x35]
rcvd [LCP TermReq id=0xcb]
LCP terminated by peer
sent [LCP TermAck id=0xcb]
Connection terminated: no multilink.
Modem hangup

Jun 12 05:35:56 Gateway pppd[6139]: Connected to XX:XX:XX:XX:XX:XX via interface eth0.10
Jun 12 05:35:56 Gateway zebra[758]: interface ppp0 index 39 <POINTOPOINT,NOARP,MULTICAST> added.
Jun 12 05:35:56 Gateway pppd[6139]: Connect: ppp0 <--> eth0.10
Jun 12 05:35:56 Gateway zebra[758]: interface ppp0 mtu changed from 1500 to 1492
Jun 12 05:35:56 Gateway pppd[6139]: PAP authentication succeeded
Jun 12 05:35:56 Gateway pppd[6139]: peer from calling number XX:XX:XX:XX:XX:XX authorized
Jun 12 05:35:56 Gateway zebra[758]: interface ppp0 mtu changed from 1492 to 1500
Jun 12 05:35:59 Gateway pppd[6139]: Connection terminated: no multilink.
Jun 12 05:35:59 Gateway zebra[758]: interface ppp0 index 39 deleted.
Jun 12 05:35:59 Gateway pppd[6139]: Modem hangup

Linux

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#2259686 17-Jun-2019 19:34

Maybe @NickMack could jump in and add some value

Kilack

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#2259687 17-Jun-2019 19:44

I reverted back to my Asus 68U that was working fine before I pulled it to replace with the 86U... no settings have ever been changed.

Same problems.. wont connect.

Finally I pulled the fritzbox out again and tested it properly, wont connect.
Called 2degrees, ended up with a factory reset.. worked.

i explained to the support person I had been usin the 86u for a year and before that the 68u for a year without issue until the last 2 days when all 3 routers failed.
He said "Chorus are aware... and are having some issues currently and it is acknowledged... try again with the other routers in a couple of days.."

I will be pretty pissed if I cannot use the Asus routers.. as have them set up with VPN's etc that obviously the fritzbox does not support..

Would be nice to have some more technical response from 2degrees on what Chorus have actually done and doing to fix this..

Glad to see I am not the only one..