2degrees VoLTE not available on iPhones older then X

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#2562881 12-Sep-2020 12:54

When this is enabled will we see inter-network HD calling with it?

For the brief time I was on Vodafone I noted when a call was using VoLTE I could call a mobile on Spark and the call qual was superb. I have got Wifi Calling enabled but note the call qual over that isn't the greatest, improved a little when I enabled QoS in my router to give it priority.

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#2562927 12-Sep-2020 16:27

Eventually, I expect so. Interconnects are moving from TDM to SIP over time.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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#2566702 17-Sep-2020 10:50

My phone just upgraded to iOS 14 and note the 2degrees Carrier bundle is now ver 42 (was 41 in ios 13.7). Tried the VoLTE toggle and it still brings up that warning message.

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#2575574 28-Sep-2020 21:20

DjShadow:

Looks like it can't be far away, Google found this page which no longer works: https://webcache.googleusercontent.com/search?q=cache:XpxZ8KUC3goJ:https://www.2degreesmobile.co.nz/help-and-support/mobile/products-and-services/volte/+&cd=2&hl=en&ct=clnk&gl=nz

@DjShadow Guess it was further away than thought

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#2577425 1-Oct-2020 19:45

Is there any update on VoLTE?

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#2577449 1-Oct-2020 20:26

DjShadow:

Is there any update on VoLTE?

@DjShadow No official word from 2d yet

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#2596279 2-Nov-2020 14:10

@DjShadow VoLTE webpage back up

https://www.2degrees.nz/help/mobile-help/calling-features/hd-mobile-calling

No Samsung S20+ support for VoLTE not on approved list :(

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#2596373 2-Nov-2020 15:20

Linux:

@DjShadow VoLTE webpage back up

https://www.2degrees.nz/help/mobile-help/calling-features/hd-mobile-calling

No Samsung S20+ support for VoLTE not on approved list

This is good to see, @morganbrowne can you advise what areas are now live for VoLTE? I still get a message on my iPhone saying the carrier is not certified for VoLTE (iOS 14.1 - Carrier Bundle 43.0)

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#2596383 2-Nov-2020 15:41

@DjShadow False call hold off, 2d website is very broken at the moment

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#2596384 2-Nov-2020 15:42

Linux:

@DjShadow VoLTE webpage back up

https://www.2degrees.nz/help/mobile-help/calling-features/hd-mobile-calling

No Samsung S20+ support for VoLTE not on approved list :(

Will have to grab a 2d sim and actually verify this considering I own a 2d S20+ from PBTech whilst I still have it.

Hoping that's a typing error because the Note 20s are there but not the S20s.

Also yes please knowing where VoLTE is live would be gre-

Linux:

@DjShadow False call hold off, 2d website is very broken at the moment

Oh fye.

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#2596402 2-Nov-2020 16:25

MaxineN:

Also yes please knowing where VoLTE is live would be gre-

https://www.2degrees.nz/broadband/rural-broadband/ - just on RCG sites currently. Click search in the address checker, coverage layer on the map signifies VoLTE capable coverage.

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#2596420 2-Nov-2020 16:45

c0ld:

MaxineN:

Also yes please knowing where VoLTE is live would be gre-

https://www.2degrees.nz/broadband/rural-broadband/ - just on RCG sites currently. Click search in the address checker, coverage layer on the map signifies VoLTE capable coverage.

And that's the case.

Closest I can get to an RCG site is Eyrewell which is close to Kirwee where my in laws live. Might take a trip out with the fiancée and test.

Would be nice if they were actually rolling this out to most of their sites but I imagine that will happen soon. Will keep an eye.

Can confirm that VoLTE settings did not load onto my S20+ but VoWiFI did so I guess it's a waiting game for that phone to get supported. Unsure why the S20 line is completely out of the question. Maybe Morgan can comment.

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#2596423 2-Nov-2020 16:52

MaxineN:
Can confirm that VoLTE settings did not load onto my S20+ but VoWiFI did so I guess it's a waiting game for that phone to get supported. Unsure why the S20 line is completely out of the question. Maybe Morgan can comment.

It's a website error as they've moved to a new page design and missing some of the new devices (probably gap in design handover). Here's the correct list which lists the S20 range:

https://webcache.googleusercontent.com/search?q=cache:poswjXviScgJ:https://www.2degreesmobile.co.nz/help-and-support/broadband-and-landline/broadband/rural-broadband/

I had an S20 which (from memory - got rid of it due to so many bugs) unlike some other manufacturers there's no toggle switch to turn it off / mention of it in the settings.

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#2596759 3-Nov-2020 08:51

Hi everyone,

Our website has just been migrating to some new pages as you may have noticed. S20, as well as other more recent devices, should be on this list. This new page just hasn't finished being updated yet. Hope this helps!

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

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#2596765 3-Nov-2020 08:56

I am sure 2degrees is holding off launching VoLTE until more of the MoRAN deployment is complete but the 2d website looks very broken at the moment no style sheets or anything

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