Issue with new 2Degrees connection

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Issue with new 2Degrees connection

1 | 2

duffles

100 posts

Master Geek

Trusted

2degrees

#2580082 6-Oct-2020 13:54

hio77:

Suspected so. guessed someone would bite at that comment.

gotta love when reps just... don't use their tools correctly though eh ;)

Ah, I can't be too quick to judge. When I started out in telco I thought radius was just used to measure a line between two points of a circle 😅

Back on topic, I believe OP has been DM'd to sort the issue.

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

nztim

3814 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#2580084 6-Oct-2020 13:56

duffles:

Ah, I can't be too quick to judge. When I started out in telco I thought radius was just used to measure a line between two points of a circle 😅

In the dialup days in the 90s prior to radius it was tacacs+

Man I am old :(

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

duffles

100 posts

Master Geek

Trusted

2degrees

#2580093 6-Oct-2020 14:07

Ipv89:

will 2degrees know what port on the ONT was used or can only chorus answer that question?

If it was a transfer, it will be the same port that your Voda connection was on.
You mentioned that the connection was up for a period of time so I wouldn't bother too much with moving ports around on the ONT. As long as your ONT is powered on, Optical is up and the LAN light is flickering to indicate it can detect a device, usually the next steps are to check the CPE.

The Care team don't support every device under the sun, so they would've left you with the basic configuration to get up and running and left you to it. I'd recommend that you start with the absolute basics before rolling your sleeves up too much..

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

Ipv89

141 posts

Master Geek

#2580599 7-Oct-2020 12:30

All sorted now thanks to aspired. The ont had some unknown issue and was replaced.

1 | 2