Issue with new 2Degrees connection

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Issue with new 2Degrees connection

Ipv89

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#277287 6-Oct-2020 09:09

Yesterday I was swapped over from Vodafone to 2Degrees (Fiber). When I got home there was no internet as I had not configured the router yet (Edge Router 4). I ran through the WAN2LAN2 Wizard, selected PPOE, added username XXX@snap.net.nz and the password, VLAN 10. The internet connected, I completed some other configs such as DNS and DHCP. This was between 4 and 5pm, around 9pm the internet disconnected, the fiber light on the ONT was solid green, I ran through some trouble shooting steps and couldn’t get it working so I reset the ER-4 and ran through the wizard again… still no luck. Checked the logs and I have an error on the PPOE interface “timeout waiting for PODO packet”

I called support who advised I reset the ONT so I did, still no connection. The guy said it looks like an intermittent issue that could go away in 4 hours and to call back in the morning. I called back, the guy said there is not much they can do as it looks like my router is the issue( specifically said there is no service to the ONT) and he can call out a technician, I thought I would check here first as I don’t want to be stuck with the fee if it is an issue I can fix, any suggestions as to what it could be.

Mike

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#2579885 6-Oct-2020 09:48

You could connect a laptop directly to the ONT, manually configuring VLAN and PPPOE on the interface, to test it (remember it should have an active firewall software at least - even if it's Windows Firewall).

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michaelmurfy

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#2579886 6-Oct-2020 09:56

Did you follow my guide on setting up the Edgerouter 4?

No issues here. Also I run an Edgerouter 4 also.

Michael Murphy | https://murfy.nz
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Ipv89

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#2579891 6-Oct-2020 10:09

michaelmurfy:

Did you follow my guide on setting up the Edgerouter 4?

No issues here. Also I run an Edgerouter 4 also.

I did indeed (thank you for the guide) and was working before it disconnected. One detail I did leave out was that I was running a DNS test using Namebench at the time of the disconnection if that matters at all.

I will shoot home and try the laptop directly connected to the ONT and see if I can get a connection although I am not hopeful.

Mike

Ipv89

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#2579909 6-Oct-2020 10:31

Ill add more info on the state of the interface.

The ont is connected to eth0.

Eth0 – Connected – No IP

Eth0.10 – Connected – No IP

Ppoe0 – disconnected – No IP

The above configuration was done using the WAN2LAN2 wizard on the ER-4

Mike

Ipv89

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#2579968 6-Oct-2020 11:22

I have just tried connecting via a laptop plugged directly into the ont and I receive an error. “The modem or other connecting device has reported an error.

Mike

Ipv89

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#2580022 6-Oct-2020 12:14

michaelmurfy:

Did you follow my guide on setting up the Edgerouter 4?

No issues here. Also I run an Edgerouter 4 also.

Ill add that I didnt do the IPV6 part of the set up

Mike

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michaelmurfy

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#2580050 6-Oct-2020 12:51

That should be fine.

PPPoE username / password correct?

Ipv89

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#2580053 6-Oct-2020 13:02

michaelmurfy:

That should be fine.

PPPoE username / password correct?

Yep its correct, I even reset the password then used the new one. I just spoke to 2degrees again to ask if they can see authentication errors and they advised that they cant see that info when using your own router. The next step is for a chorus tech to visit the house, just seems strange that it was working then just disconnected. stab in the dark here but I hadn't cancelled the Vodafone connection at that point in time, could that have had anything to do with it?

Thanks for helping out

Mike

hio77

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#2580055 6-Oct-2020 13:16

Ipv89:

michaelmurfy:

That should be fine.

PPPoE username / password correct?

Yep its correct, I even reset the password then used the new one. I just spoke to 2degrees again to ask if they can see authentication errors and they advised that they cant see that info when using your own router. The next step is for a chorus tech to visit the house, just seems strange that it was working then just disconnected. stab in the dark here but I hadn't cancelled the Vodafone connection at that point in time, could that have had anything to do with it?

Thanks for helping out

I would double check your on the correct ONT port.

Vodafone although they don't broadcast it, they support PPPoE VLAN 10 on UFB.

Based on the timing i'd say it's likely you cut over before the VF port was deactivated.

Somewhat surprised 2D doesn't seem to allow their reps to see radius logs..

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nztim

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#2580057 6-Oct-2020 13:21

hio77:

Vodafone although they don't broadcast it, they support PPPoE VLAN 10 on UFB.

This is very handy to know, specifically if you are pre-staging a churn away from Vodafone

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Ipv89

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#2580059 6-Oct-2020 13:22

nztim:

hio77:

Vodafone although they don't broadcast it, they support PPPoE VLAN 10 on UFB.

This is very handy to know, specifically if you are pre-staging a churn away from Vodafone

Good idea thanks, I will try the second port. I wander if the 2Degrees connection was provisioned for the second port. 2Degrees was provisioned about 18 hours before I contacted Vodafone.

I was concerned about that too. Once of the reasons I choose to move to 2degrees was customer service, so far I must admit it was better with Vodafone. I asked the technician if IPV6 needed to be enabled but she didn't know what that was.

Mike

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duffles

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#2580061 6-Oct-2020 13:27

hio77:

Somewhat surprised 2D doesn't seem to allow their reps to see radius logs..

They can.

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

hio77

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#2580063 6-Oct-2020 13:28

nztim:

hio77:

Vodafone although they don't broadcast it, they support PPPoE VLAN 10 on UFB.

This is very handy to know, specifically if you are pre-staging a churn away from Vodafone

works the other way too.

on one of my VF lines (backup dsl only for failover) i run PPPoE vlan 10 just to be stateful, but previously i used to run DHCP vlan 10 (110/10 ofcourse).

I could run PPPoA, but then it would just nat or do an icky ip passthrough to the routerboard.

Quite a few providers opt for Port based authentication to also take advantage of this, then when customers churn, swap modem or whatever... it just works.. rather than having to go configure the right options.

Pros and Cons to all sorts of setups though.

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hio77

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#2580064 6-Oct-2020 13:29

duffles:

hio77:

Somewhat surprised 2D doesn't seem to allow their reps to see radius logs..

They can.

Suspected so. guessed someone would bite at that comment.

gotta love when reps just... don't use their tools correctly though eh ;)

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Ipv89

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#2580077 6-Oct-2020 13:49

will 2degrees know what port on the ONT was used or can only chorus answer that question?

Mike

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