2Degrees fibre down in Auckland?

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#2794246 12-Oct-2021 20:17

irpegg: Went out at 645 here

I can’t believe that they shut their phones down during an outage with no network status or update. You call through(after several attempts of caller busy) to an IVR that said ‘We are dealing with high number of calls and will be closing the queue try again later’ At least mention the outage in the IVR. Whoever is leading customer experience in that place needs to go holy shit.

I’m always surprised at businesses who see a massive spike in inbound calls, yet take 45 mins to update a network status message.

I imagine the majority of callers thought it was only affecting them. I tried to call, but wouldn’t have bothered if the network status message reflected the actual status.

Some businesses don’t help themselves.

dan

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#2794247 12-Oct-2021 20:17

Business Fibre Down in Milford

MaxineN

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#2794250 12-Oct-2021 20:22

Lorenceo:

Edit: A third friend down, also in Auckland. All three who are down are on CGNAT.

That's a good point.

Who here in this thread actually has a static IP and has service?

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

bonkiebonks

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Ultimate Geek
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#2794251 12-Oct-2021 20:24

On Static IP here in Te Atatu South. Service down for me.

Wolvo

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#2794252 12-Oct-2021 20:26

Also Warkworth and surrounding areas no internet

mentalinc

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#2794253 12-Oct-2021 20:26

Seems to be back up?

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Benoire

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#2794254 12-Oct-2021 20:27

yep its back

NickMack

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#2794256 12-Oct-2021 20:28

Lorenceo:

Still working here in Auckland. Another friend nearby is still up. Two other friends in Auckland are down. All UFB lines.
Edit: A third friend down, also in Auckland. All three who are down are on CGNAT.

I can see all cgnat nodes - https://smokeping.thenet.gen.nz/smokeping/smokeping.cgi?target=2da10 More likely a linecard lockup (grey failure) or hardware fault.

Nick

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mentalinc

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#2794257 12-Oct-2021 20:32

Was it static IPs only issue then maybe?

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nzkc

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#2794262 12-Oct-2021 20:40

Nope because I'm on a static IP and it was all good for me.

NickMack

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#2794264 12-Oct-2021 20:45

nzkc:

Nope because I'm on a static IP and it was all good for me.

There are multiple BNGs (where subscribers terminate to) in Auckland, so most likely one isn't playing ball.

Nick

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MattR

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#2794283 12-Oct-2021 21:21

MaxineN:

Lorenceo:

Edit: A third friend down, also in Auckland. All three who are down are on CGNAT.

That's a good point.

Who here in this thread actually has a static IP and has service?

I have a static IP. Went down around 18:45 and came up around 20:10. AKL North Shore.

sparkz25

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#2794300 12-Oct-2021 23:28

Kodiack: Somehow up here in Waiuku.

It's the Ku there's usually always internet there unless there is none and the whole town plunges into darkness!

nedkelly

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#2794330 13-Oct-2021 08:47

nzkc:

xpd:

Yup dead here (WHangaparaoa) and looks like Chch having issues as well.........

Weird... I'm in Stanmore Bay and it was fine for us.

Interesting, mine never went down at all, im out the end of the peninsula had zero issues. Fibre.

Wolvo

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#2794691 13-Oct-2021 19:13

Mighht be unrelated but I’m on fibre 900/400 2 degrees getting some terrible upload speeds to London on speed test 414Mbps down and 2.92 Mbps upload to Cerberus Networks

Anyone else with the same issues or is this normal

thanks

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