2Degrees fibre down in Auckland?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees fibre down in Auckland?

gmball

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#289975 12-Oct-2021 19:24

Anyone in Auckland experiencing issues with fibre through 2Degrees?

Has been down the past half hour, and any attempt to phone 2Degrees suggests longer than normal wait times and a queue that is closed to any further callers.

The broadband network status page says no known issues.

Any ideas?

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#2794219 12-Oct-2021 19:27

Yup mine died around 645pm.

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richms

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#2794220 12-Oct-2021 19:27

Dylans is dead - https://twitter.com/DylanReeve/status/1447810319103905792

Richard rich.ms

gmball

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#2794221 12-Oct-2021 19:28

Ok, thanks. Surprised they haven’t updated the network status page to reflect as such. Would save a number of people calling them I would guess.

xpd

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#2794223 12-Oct-2021 19:29

Yup dead here (WHangaparaoa) and looks like Chch having issues as well.........

XPD / Gavin

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ShaggyMop

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#2794224 12-Oct-2021 19:32

Mine down as well, same experience here with the phone when I called - I wish they would add an outage to the website when something like this happens so people know it isn’t just them

Spong

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#2794225 12-Oct-2021 19:34

Yep, dead here in Mairangi Bay, and thank heavens for this forum because their status page is empty as usual when things go wrong. Makes me wonder why they even have a status page.

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Item

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#2794226 12-Oct-2021 19:34

Out here in New Lynn. Poor that they haven’t updated website accordingly yet

Lorenceo

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#2794227 12-Oct-2021 19:36

Still working here in Auckland. Another friend nearby is still up. Two other friends in Auckland are down. All UFB lines.
Edit: A third friend down, also in Auckland. All three who are down are on CGNAT.

Kodiack

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#2794228 12-Oct-2021 19:37

Somehow up here in Waiuku.

But I've got quite a few mates reporting outages on 2degrees, hence why I came to check things out here.

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#2794231 12-Oct-2021 19:40

Item: Out here in New Lynn. Poor that they haven’t updated website accordingly yet

Outage posted on their site now finally!

Seems odd in terms of who it is affecting

mentalinc

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#2794232 12-Oct-2021 19:41

We know some 2degrees customers are having difficulties using data via their Fiber connections in some parts of Auckland

We’re sorry for the hassle and rest assured our technicians are working hard to fix this for you, ASAP. Again, our apologies for the inconvenience and thanks for your patience.

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billbennett

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#2794241 12-Oct-2021 20:02

I had a few dropouts earlier in the day. It has come back since the 6:45 dropout, but continues to drop out for short periods. .

Bill Bennett www.billbennett.co.nz @billbennettnz

billbennett

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#2794242 12-Oct-2021 20:08

Make that: "It managed to come back for a wee while but has gone again".

Bill Bennett www.billbennett.co.nz @billbennettnz

irpegg

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#2794243 12-Oct-2021 20:11

Went out at 645 here

I can’t believe that they shut their phones down during an outage with no network status or update. You call through(after several attempts of caller busy) to an IVR that said ‘We are dealing with high number of calls and will be closing the queue try again later’ At least mention the outage in the IVR. Whoever is leading customer experience in that place needs to go holy shit.

nzkc

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#2794245 12-Oct-2021 20:16

xpd:

Yup dead here (WHangaparaoa) and looks like Chch having issues as well.........

Weird... I'm in Stanmore Bay and it was fine for us.

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