2degrees price increase an extra $3/m

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees price increase an extra $3/m

1 | 2 | 3

11386 posts

Uber Geek

Trusted

Lifetime subscriber

#2965754 10-Sep-2022 21:49

mattwnz:
Linux: 100% Read the terms and conditions you agreed

Contracts have to be considered fair https://comcom.govt.nz/business/your-obligations-as-a-business/unfair-contract-terms

The contract is more than likely considered fair - if the price is changed the consumer can terminate the contract.

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#2965801 10-Sep-2022 21:59

mattwnz:
Linux: 100% Read the terms and conditions you agreed

Contracts have to be considered fair https://comcom.govt.nz/business/your-obligations-as-a-business/unfair-contract-terms

Correct and this would be fair

Divhon88

99 posts

Master Geek

ID Verified

#2965807 10-Sep-2022 23:56

Still 6 months to go with my account price increased from $79 to $82. I'm still happy with the quality of their service.

Could I relock myself again to 12 months for $75 and get Prime? I also have a mobile plan should it also reduce to just $65?

michaelmurfy

meow
13240 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2965810 11-Sep-2022 00:16

Right... I feel the need to step in and stamp out some misconceptions here.

I'm a customer - I am also out of contract and get billed the full amount (no discounts for me apart from the mobile discount). I'm happy with the quality of service and frankly don't care about $3 over a month yet alone the $16 per month if I gave them a call and re-contract.

And guess what... In their email they have this: https://www.2degrees.nz/help/account-and-billing/billing-and-payment/unlimited-and-ultimate-unlimited-plan-price-increase#cancel-my-plan

From my understanding they've given you a free chance to go pick another provider if you wish to within 30 days of getting the notice free of charge. If you're unhappy, just leave and pick another provider... If you're happy then understand all providers are basically upping their pricing. This is totally fair.

So instead of firing up a thread stating you're locked in just understand this is not at all the case; you're free to leave but really everyone is making a lot of fuss over nothing or didn't read their emails.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

rugrat

3106 posts

Uber Geek

Lifetime subscriber

#2965812 11-Sep-2022 01:36

I also got email. As above in email they say if within one month of receiving if cancel they will waive the early contract termination fee. I find this fair.

I did a customer survey form recently and noted in it they are only competitive in my view if ring up and ask for contract deal or new customer getting deal. I also noted that I’m very happy with service reliability and speed and find the Fritz router top notch.

HelloThere

169 posts

Master Geek

#2965815 11-Sep-2022 06:50

If you're not happy just cancel and move to a different provider. That's what I did with only being with them for five months. No issues from either end as long as it's done within the time frame of the email.

nztim

3812 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#2965824 11-Sep-2022 08:38

Meh - $3 increase. Internet in NZ is far too cheap anyway, My in laws in the US pay $80 USD ($130 NZD) for gigabit which is capped at 1.25TB and is FTTN not FTTP.

We actually got it pretty good here.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Oxygen298

62 posts

Master Geek

ID Verified

#2965827 11-Sep-2022 08:53

I guess the point of the matter is before the increase of $3 the price was $89/m with a $14/m discount for signing up on a 12 month contract, meaning the total cost was now $75/m

now that the increase is now in place the price is $92/m with a $17/m discount for signing up on a 12 month contract, STILL meaning the total cost is $75/m

so... old contract holders have to pay the $3/m extra and new contract holders that sign up now dont have to pay the $3/m

abit of a kick in the guts for old contract holders to pay $78/m and new ones pay $75/m

I dont know how many other ways it can be explained to have others see the point?

panther2

374 posts

Ultimate Geek

#2965830 11-Sep-2022 09:05

Just move to the likes of skinny.

SirHumphreyAppleby

2844 posts

Uber Geek

#2965838 11-Sep-2022 09:36

Oxygen298:

I dont know how many other ways it can be explained to have others see the point?

Some people just don't want to see the point.

I'm not a 2D customer, but the details are what matters, not the amounts involved or what offers are made to new/existing customers.

If you have a fixed price/term agreement, you have every reason to expect to receive the service at the stated price for the entirety of the contract. There likely are clauses which allow prices to increase under a narrow set of circumstances, such as network costs increasing (which they have). If there is no such clause, you have a valid grievance and you should first raise it with 2D and if they don't play nicely you can take the matter to Utilities Disputes https://www.udl.co.nz or if the matter is widespread an potentially affecting many users, the Commerce Commission. You could go to the Disputes Tribunal, but you can't claim filing costs, which already exceed what you'd get back.

The ability to leave without incurring a fee is NOT a fair resolution. What if you can't get equivalent service at the contracted price or less? You're still in a loss situation if that's the case.

MrGadget

193 posts

Master Geek

ID Verified

#2965839 11-Sep-2022 09:36

Do keep in mind that the price increase is a direct result of price increases from the providers (eg Chorus etc) - you are likely to find prices increasing with many companies.

______________________________________________________________________
Any comment made here is my own and should not be taken as that of my employer.

nztim

3812 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#2965848 11-Sep-2022 10:49

The other thing is, 2degrees have given you an exit without penalty to that is more than an acceptable for the price increase.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

wellygary

8312 posts

Uber Geek

#2965857 11-Sep-2022 11:37

MrGadget: Do keep in mind that the price increase is a direct result of price increases from the providers (eg Chorus etc) - you are likely to find prices increasing with many companies.

This , in big fiery glowing letters,

Its the flow through of a regulated UFB price increase from Chorus, you won't escape it by shifting fibre providers,

https://sp.chorus.co.nz/product-update/confirmation-ufb-price-changes-1-october-2022

alasta

6703 posts

Uber Geek

Trusted

Subscriber

#2965859 11-Sep-2022 11:42

$3 sounds quite generous to me. Vodafone are hitting me with a $6 increase.

Oxygen298

62 posts

Master Geek

ID Verified

#2965860 11-Sep-2022 11:43

wellygary:

MrGadget: Do keep in mind that the price increase is a direct result of price increases from the providers (eg Chorus etc) - you are likely to find prices increasing with many companies.

This , in big fiery glowing letters,

Its the flow through of a regulated UFB price increase from Chorus, you won't escape it by shifting fibre providers,

https://sp.chorus.co.nz/product-update/confirmation-ufb-price-changes-1-october-2022

the point of the matter is that 2degrees are still offering $75/m for their 300/100 plan despite the increase, the 12 month discount shifted from $14/m to $17/m and new customers get it $3 cheaper than the old customers.

Don't really care about how the price increase is apparent. the fact of the matter is that 2Degrees should honor the contract that you sign up for and therefore after the contract then change the price..

1 | 2 | 3