What's up with 2degrees provisioning team?!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › What's up with 2degrees provisioning team?!

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boosacnoodle

963 posts

Ultimate Geek

#2980804 11-Oct-2022 23:50

As a stop gap, OP, you might choose to opt for wireless broadband from, say, Skinny.

I do feel the OP has been seriously patient with their request which by all accounts is a fairly simple request (as opposed to a transfer or move). Saying there are staffing shortages is a bit of a cop out 1) Covid has been a thing for 3 years now and so have staffing shortages & 2) 2degrees aren’t hiring for any provisioning roles - so it’s a moot point anyway. Even when I worked there (briefly) in 2017, there was automation for almost all order types. Likely OPs fell into a manual queue somewhere.

Tangentially when I disconnected my broadband with 2degrees - maybe a year ago - the billing stopped, but the connection kept working in a pending disconnect state. Suggests that their provisioning & billing systems have been in disarray for some time now. Add this up across a few hundred customers and it’s not exactly a small amount of money to be losing in wholesale fees each month.

yitz

2074 posts

Uber Geek

#2980806 12-Oct-2022 00:26

boosacnoodle:

As a stop gap, OP, you might choose to opt for wireless broadband from, say, Skinny.

2degrees offer Backup Broadband: https://www.2degrees.nz/help/broadband-help/troubleshooting/troubleshoot-broadband-connection#backup-broadband

duffles

100 posts

Master Geek

Trusted

2degrees

#2981881 12-Oct-2022 10:52

Happy to extend a hand to help now that I am verified 🙂

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

prat33k

182 posts

Master Geek

#2981926 12-Oct-2022 12:21

duffles:

Happy to extend a hand to help now that I am verified 🙂

Hey, cheers!

I have sent you a PM. Thanks

prat33k

182 posts

Master Geek

#2981983 12-Oct-2022 15:14

Thanks guys!

@duffles sorted it out real quick. Still no complaints from 2degrees but just hoped the experience could have been easier dealing with CC.

I will test the connection once I'm home. Cheers

johnmo

113 posts

Master Geek

#2982090 12-Oct-2022 19:39

I would love to add the following re 2 degrees porting team.

A fantastic bunch that solved my problem with high levels of customer service today.

Been having issues porting two numbers from 2talk to 2 degrees for many days. 2talk logins on their web for mobile do not provide the correct account number for porting so everyone going round in circles. They kept saying it was all good, but transfer requests kept failing.

A PM via GZ to one of the 2 degrees guys had the problem sorted within a few hours. Then even had a follow up after work hours from him to check all was good.

Does not get better than that.

Thanks Neil.

regards

John

Handle9

11386 posts

Uber Geek

Trusted

Lifetime subscriber

#2982137 13-Oct-2022 04:08

nztim: Seriously staff shortages across the whole ICT sector is a big thing right now

Be Patient, Be Kind

How will anything change by the OP being patient?

There’s no need to be an ass but if a service provider can’t provide decent service then customers should go elsewhere and provide feedback why. They shouldn’t be rude or aggressive but the only way anything in a cost driven sector changes is churn.

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networkn

Networkn
32349 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#2982198 13-Oct-2022 10:46

Handle9:

How will anything change by the OP being patient?

There’s no need to be an ass but if a service provider can’t provide decent service then customers should go elsewhere and provide feedback why. They shouldn’t be rude or aggressive but the only way anything in a cost driven sector changes is churn.

Which is fine, if the other ISP's are in a better position or can guarantee they won't be subject to the same issues at any time.

It would be one thing if it was one company who had staff retention issues, but pretty much every industry and every company is in the same boat, or will be shortly, and therefore, changing will not give you any benefit.

Intravix

110 posts

Master Geek

#2982209 13-Oct-2022 11:10

Maybe they got rid of the provisioning team to make pre-sale expenses look better? :)

nztim

3812 posts

Uber Geek

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TEAMnetwork

Subscriber

#2982212 13-Oct-2022 11:14

networkn:

but pretty much every industry and every company is in the same boat, or will be shortly, and therefore, changing will not give you any benefit.

^^^^^^^^ Well Said!

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

RunningMan

8953 posts

Uber Geek

#2982215 13-Oct-2022 11:26

networkn:

Which is fine, if the other ISP's are in a better position or can guarantee they won't be subject to the same issues at any time.

It would be one thing if it was one company who had staff retention issues, but pretty much every industry and every company is in the same boat, or will be shortly, and therefore, changing will not give you any benefit.

Now that the OP has got things sorted, here and here are a couple of recent examples from a different ISP with what appears to be a similar situation. Both were connected in less than 3 1/2 hours. So some companies can move a lot quicker and changing can be beneficial for some people.

networkn

Networkn
32349 posts

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#2982223 13-Oct-2022 11:39

RunningMan:

Now that the OP has got things sorted, here and here are a couple of recent examples from a different ISP with what appears to be a similar situation. Both were connected in less than 3 1/2 hours. So some companies can move a lot quicker and changing can be beneficial for some people.

And next week, they could have a bunch of people sick, or leave, or whatever and then there will be threads complaining about that ISP.

If you are aware of an ISP who will *guarantee* no service level issues due to lack or absence of staff then I'm all ears. We had net migration last year of 11,000.

But hey, if changing is what makes you happy, have at it.

Handle9

11386 posts

Uber Geek

Trusted

Lifetime subscriber

#2982460 13-Oct-2022 22:59

networkn:

RunningMan:

Now that the OP has got things sorted, here and here are a couple of recent examples from a different ISP with what appears to be a similar situation. Both were connected in less than 3 1/2 hours. So some companies can move a lot quicker and changing can be beneficial for some people.

And next week, they could have a bunch of people sick, or leave, or whatever and then there will be threads complaining about that ISP.

If you are aware of an ISP who will *guarantee* no service level issues due to lack or absence of staff then I'm all ears. We had net migration last year of 11,000.

But hey, if changing is what makes you happy, have at it.

Who asked for guarantees? That isn't what was asked for. The OP was looking for a basic level of service, and when they queried what was happening got the run around. They called 5 times, over a number of days. If a provider can't sort it out in that timeframe they don't deserve the OPs business.

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