2degrees fibre - severely degraded performance in Christchurch

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4 posts

Wannabe Geek

#3243277 31-May-2024 13:55

2Degree's, Enable, Christchurch.

Only some IP's seem to have this problem many Valve servers..

CS2 completely unplayable since I switched to 2Degrees a month ago.. No issues prior.

Thought I'd post here too.. few threads ongoing..

saf

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Master Geek

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#3243333 31-May-2024 15:40

@SALADNZ

Seeing packet loss on a ping to devices within a networks infrastructure is OK and I would class as normal. Network elements aren't built or engineered to be ping destinations, and more often than not will also employ ICMP rate limiting, filtering or otherwise.

The most important factor with a ping plot or MTR is seeing what loss is showing at the end destination, then working backwards to determine where that loss may be getting initiated from.

Looking at your ping plot, there's 0% loss to the end destination of Google, with only loss showing on the BNG hop, so that in its self isn't indicating a glaring issue in isolation.

If you're having issues with Valve servers, it may be more beneficial to perform some ping plots or MTRs to the Valve servers with issues and go from there.

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

watchthisspace

35 posts

Geek

#3243428 31-May-2024 19:46

Since that recent outage, a few nights between 1900~2200 I've had about 6 instance of full loss of internet connectivity. Each time lasting about 2 minutes.

Discord disconnects
Unable to ping 8.8.8.8, 1.1.1.1, apple.com
Steam disconnects
Web pages wont load

More annoying than anything

CitizenErased

207 posts

Master Geek

#3243439 31-May-2024 20:58

My 2degrees fibre has ground to a halt again tonight.

watchthisspace

35 posts

Geek

#3243446 31-May-2024 22:22

CitizenErased:

My 2degrees fibre has ground to a halt again tonight.

Ouch that upload!

Not the 300mb/100mb

CitizenErased

207 posts

Master Geek

#3243447 31-May-2024 22:23

Back to normal now, but starting to wonder if this is going to become a regular thing on Friday evenings.

watchthisspace

35 posts

Geek

#3243452 31-May-2024 22:35

10:33pm, just experienced some connectivity hiccup. Discord was OK, but Steam and my Hell Divers game dropped due to no connectivity.

Upload tanked as it came back.

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Linux

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#3243453 31-May-2024 22:42

Has anyone tagged in 2degrees staff members in this thread?

@MrGadget

michaelmurfy

meow
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#3243463 1-Jun-2024 00:55

Linux: Has anyone tagged in 2degrees staff members in this thread?

Better yet... Has anyone here actually logged faults with 2degrees via official channels?

Michael Murphy | https://murfy.nz
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Cxf

56 posts

Master Geek

2degrees

#3243491 1-Jun-2024 09:48

I've raised this internally with our network support team to investigate.

Cxf

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Master Geek

2degrees

#3243639 2-Jun-2024 10:13

The issue was observed again last night and as a result we have shifted some traffic around Christchurch at midnight to try resolve the problem. Please let me know if things improve or not here with your speedtests/traceroutes/pingplotter screenshots etc.

Linux

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#3243701 2-Jun-2024 12:19

Anyone got feedback for @Cxf??

CitizenErased

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Master Geek

#3243772 2-Jun-2024 14:34

@Cxf said they observed the issue occur again last night (Saturday). I noticed it took a very long time on Saturday night for a movie streaming app to load on my Smart TV and then navigate content in the app, but I didn't encounter any issues actually streaming a movie.

Speed test results are normal today.

I'll report back if I notice problems again.