2degrees fibre - severely degraded performance in Christchurch

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees fibre - severely degraded performance in Christchurch

CitizenErased

207 posts

Master Geek

#312871 24-May-2024 20:45

I saw the thread discussing issues in Palmerston North, but I'm in Christchurch.

Currently, my 2degrees fibre broadband performance is 65 Mbps downstream and 0.47 Mbps upstream (yes, zero point 47), connected directly to the router. I've rebooted the router and ONT. It's so slow that I had trouble logging in to Geekzone.

The 2degrees help desk is closed now, so I can't call them.

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45 posts

Geek

#3234430 24-May-2024 20:50

From Auckland but I'm getting massive packet loss at the moment. Seems to be an issue on the BNG or Vocus?

MrGadget

193 posts

Master Geek

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#3234431 24-May-2024 20:54

Also 2degrees Chch - no issues (well 300/100 but up not ideal but also this is wifi with other activity so…)
Also, I’m a weird one. Chorus fed, nor Enable as much of Chch
;
Speedtest 316 down : 42.6 up

Linux

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#3234433 24-May-2024 20:57

Status page advises Chch issues but resolved 7pm

CitizenErased

207 posts

Master Geek

#3234435 24-May-2024 21:02

The Christchurch status page message is from May 15.

Linux

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#3234436 24-May-2024 21:04

CitizenErased:

The Christchurch status page message is from May 15.

@CitizenErased You are correct sorry

CitizenErased

207 posts

Master Geek

#3234439 24-May-2024 21:07

I ran a speed test to a 2degrees server in Christchurch and got full speed, but to servers in other cities it's atrocious.

Linkzor

45 posts

Geek

#3234445 24-May-2024 21:26

Seems to be a nationwide issue

https://downdetector.co.nz/status/2degrees/

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michaelmurfy

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#3234448 24-May-2024 21:37

Fortnite update tonight but also something went pop at 2degrees:

Wouldn't surprise me if there are a few stressed out ISP's tonight.

Michael Murphy | https://murfy.nz
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skewt

750 posts

Ultimate Geek

#3234449 24-May-2024 21:48

degraded in Dunedin too

Timeouts and high pings to 1.1.1.1

aj6828

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#3234453 24-May-2024 22:02

they have a update in the facebook page.. looks like its countrywide.. these things happen not the end of the world .. haha

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Linkzor

45 posts

Geek

#3234454 24-May-2024 22:27

aj6828:

they have a update in the facebook page.. looks like its countrywide.. these things happen not the end of the world .. haha

Their comms have been truly pathetic. Not everyone uses Facebook. The issue started around 6.30pm and there still hasn't been an update on the outages page on their website.

k1w1k1d

1530 posts

Uber Geek

#3234514 25-May-2024 09:45

Looks like they fixed it overnight.

Ping back to 3ms and speeds back to 900/500.

TelcoTechDude

2 posts

Wannabe Geek

#3242927 30-May-2024 20:15

I've been getting degraded performance on my 2D connection on the Enable network every night for a few weeks now. Ping is higher at night and download speed is lower, but upload in particular is much, much lower than normal. I've pasted a screenshot below of my various speedtests with a non degraded speedtest at the bottom for comparison. I've noticed real-world performance is much worse than the speedtests would otherwise suggest. Many websites take a much longer time to load or do not perform as they usually would. Reddit for example does not seem to be able to play any video content without stuttering at night and pictures take vastly longer to load. Could this be an issue with the local 2D handover, or perhaps congestion on the Enable GPON port? Enable does combine two splitters onto one GPON port now in some areas as they were running out of space in their COs a few years ago so it can be up to a 1:48 split these days instead of the previous 1:24.

All testing is done on a hardwired connection directly to the modem with no other connections on the home network at the time.

aj6828

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#3242941 30-May-2024 20:53

TelcoTechDude:

I've been getting degraded performance on my 2D connection on the Enable network every night for a few weeks now. Ping is higher at night and download speed is lower, but upload in particular is much, much lower than normal. I've pasted a screenshot below of my various speedtests with a non degraded speedtest at the bottom for comparison. I've noticed real-world performance is much worse than the speedtests would otherwise suggest. Many websites take a much longer time to load or do not perform as they usually would. Reddit for example does not seem to be able to play any video content without stuttering at night and pictures take vastly longer to load. Could this be an issue with the local 2D handover, or perhaps congestion on the Enable GPON port? Enable does combine two splitters onto one GPON port now in some areas as they were running out of space in their COs a few years ago so it can be up to a 1:48 split these days instead of the previous 1:24.

All testing is done on a hardwired connection directly to the modem with no other connections on the home network at the time.

try running a speed test on the chorus fibre lab server that server has a 100gig port.. I find a lot of speed test servers have issues .. also check your speeds on linux I find windows always shows slow speeds due to some driver thing .. how about your speed via wifi to your phone? failing that best option is to go to a business plan they tend to have lower splits compared to home fibre.. any ways two degrees can run a bandwidth check on there end ..

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saf

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#3243154 31-May-2024 11:21

TelcoTechDude:

<snip> perhaps congestion on the Enable GPON port? Enable does combine two splitters onto one GPON port now in some areas as they were running out of space in their COs a few years ago so it can be up to a 1:48 split these days instead of the previous 1:24. <snip>

Given your test to the local on-net 2degrees Christchurch speedtest server is OK, this rules out congestion on the LFC side, and more points to the ISP network.

aj6828:

<snip> failing that best option is to go to a business plan they tend to have lower splits compared to home fibre.. <snip>

Depends on the service, as there are a number of PON services which fall into the "business" plan realm. A BS2 business plan (e.g. Small Business Fibre) does not change anything on the LFC network side, with the same splitters and ratio in use, the only difference being on SLAs. If you're talking about a BS4 service that would be a different story but you're talking a decent $$ multiplier from a standard BS2 service.

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

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