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Linux
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  #3295360 10-Oct-2024 10:33
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Are details getting sent to @quentinreade as requested here on GZ? 2degrees want to look into the issue




mobiusnz

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  #3295361 10-Oct-2024 10:40
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quentinreade:

 

Hi all,

 

Can you please PM me some details (acct details, where and when you saw this) and I will share with the team for investigation.

 

Thanks in advance!

 



I've had my incredibly slow access to the security cameras multiple times but when it occurred yesterday and was being logged it was at 4:30pm on 9/10/24 and I was in Christchurch opposite Hagley park at the bottom of Moorhouse Avenue (So 220m from 2D's office building on lincoln road). Probably closest to the Whiteleigh ave tower but equally there are a few towers all similar distance and I could have been on any of them. Looks like the the Hagley one might have lease obstruction as the building fronts onto Hagley park and the tries might be less of an issue than buildings??

This morning I'm on the Sydenham tower or there abouts in Waltham and its behaving. I'll log date and time if I can duplicate it later today and next week.





Matt Beechey Mobius Network Solutions


michaelmurfy
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  #3295362 10-Oct-2024 10:44
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Linux: Are details getting sent to quentinreade as requested here on GZ? 2degrees want to look into the issue

 

Myself, and many others have sent 2degrees plenty of information over the last few months with no action taken. Since this appears to be happening nationwide it should be easy to replicate.

 

I honestly feel they need to come clean. If there is network migration or upgrades occurring that may be causing these issues then just say it.





Michael Murphy | https://murfy.nz
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MaxineN
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  #3295364 10-Oct-2024 10:48
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mobiusnz:

quentinreade:


Hi all,


Can you please PM me some details (acct details, where and when you saw this) and I will share with the team for investigation.


Thanks in advance!




I've had my incredibly slow access to the security cameras multiple times but when it occurred yesterday and was being logged it was at 4:30pm on 9/10/24 and I was in Christchurch opposite Hagley park at the bottom of Moorhouse Avenue (So 220m from 2D's office building on lincoln road). Probably closest to the Whiteleigh ave tower but equally there are a few towers all similar distance and I could have been on any of them. Looks like the the Hagley one might have lease obstruction as the building fronts onto Hagley park and the tries might be less of an issue than buildings??

This morning I'm on the Sydenham tower or there abouts in Waltham and its behaving. I'll log date and time if I can duplicate it later today and next week.



I've DM quentin but I can confirm the same behaviour was present on the 5th and the 6th on Moorhouse Ave. I also see carrier aggregation issues in central chch CBD.

I'd like to stay...




Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.


Sounddude
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  #3295383 10-Oct-2024 11:18
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Hi Team

 

Far from desirable.

 

We have the team looking into why.

 

 


jamesrt
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  #3295385 10-Oct-2024 11:25
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Linux:

 

Are details getting sent to @quentinreade as requested here on GZ? 2degrees want to look into the issue

 

 

I PM'ed details earlier, yes.


Linux
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  #3295387 10-Oct-2024 11:30
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@michaelmurfy I am in Te Aroha on a work trip for a week and can't replicate it - No 5G here but 4G is very quick and everything loads fast

 

Issue might be a certain region I am not sure


 
 
 

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Sounddude
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  #3295391 10-Oct-2024 11:47
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We _think_ we understand the issue and have moved some traffic onto a different part of our core network.

 

Would love if people who were having issues could restart their phone and retest. 

 

The restart will reauth the data session to the other EPG in our core.

 

 

 

Thanks 


Linux
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  #3295441 10-Oct-2024 12:01
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@Sounddude great thanks for the update - Fingers crossed issue is now resovled


jamesrt
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  #3295505 10-Oct-2024 12:41
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Sorry, @sounddude; this actually looks worse than before to me.

 

.


Sounddude
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  #3295509 10-Oct-2024 12:48
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jamesrt:

 

Sorry, @sounddude; this actually looks worse than before to me.

 

 

 

 

Need a dislike button

 

:(


CamH
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  #3295513 10-Oct-2024 12:56
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I did get to 4mbit the first time around, but didn't screenshot that.






Sounddude
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  #3295543 10-Oct-2024 13:55
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@jamesrt can you restart and retest please.

 

 

 

@camH you too :-) can you restart your phone and retest.


jamesrt
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  #3295554 10-Oct-2024 14:26
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@sounddude;

 

Was out walking dog; but only a few hundred meters from home so not sure if that will make any meaningful difference:

 

 

 

Looking better in terms of the upload working and good speed.  I also got one other result which failed on upload - using the Auckland 2Degrees host, which may just be that host being overloaded, perhaps?

 

I also did a "real world" test - on Tuesday on my way home from work on the train, I connected my WireGuard and tried to download to my phone a 130Mb file - this was very slow I recall, and took several train stops to complete - perhaps 10 to 15 minutes?  [I was by a window, so signal attenuation on train hopefully reduced].

 

Whilst out with the dog, the same file over the WireGuard and mobile data came down in about 2-3 minutes, which is MUCH better.

 

 


mobiusnz

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  #3295560 10-Oct-2024 14:44
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Gotta say Peeps - I do love Geekzone for this sort of thing. Some time back I posted some info about my signal at my office going to complete and utter trash. Quick chat with someone here and 2D had an engineer down testng the signal at my office that morning and he confirmed he was trying to triangulate a bad signal that someone had plugged in some illegal gear that was transmitting on the licensed frequency.

The fact we can come here - Put as much information as possible in a post and get informed responses and discussion including staff from the company involved and work toward a solution is so efficient.

The alternative of ringing the help desk is painful beyond belief due to most helpdesk people assuming the customer is a moron - Because 99% of the time that assumption is correct.

Its a very good place to find real answers and get confirmation others are seeing similar issues and we're not mad.





Matt Beechey Mobius Network Solutions


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