2 Degrees - WoW Latency issue escalation

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meow
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#3394769 17-Jul-2025 10:29

@yitz I highly doubt gamers will be saturating a 950/480 connection enough where it makes their games not work. Gaming really doesn’t use that much bandwidth at all. Even 100/20 will support Discord as well as gaming traffic with a tonne of bandwidth to spare.

Most competitive gamers avoid running anything in the background that have the slight possibility of impacting their game then we’ve got ISP’s like Quic now offering symmetrical Gigabit over Hyperfibre at a competitive price point if upstream congestion is seriously a problem.

This is however off-topic to the OP’s discussion so if you wish to discuss it further perhaps open another thread.

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Cxf

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#3394875 17-Jul-2025 14:29

I'll take a look and see if I can replicate the issue from my home connection in Wellington.
I just wanted to make sure the latency you're observing in-game isn't related to how Blizzard shard their servers when doing cross-realm gameplay?
Eg: An oceanic player joins a NA/EU party leader's group and your character/connection layers over to a server in another country?

I'm a classic andy, so haven't played retail in a while, but I haven't noticed any latency with Cata/MoP Arugal when playing each night to the Sydney based server.

Cxf

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#3394876 17-Jul-2025 14:50

Just a couple of quick notes to add to my stuff above.

I tried pingplotter to the IP mentioned in the OP, 103.4.115.248. It is most certainly not an AUS based host. So after launching the game (creating a jubithos char) and looking at TCP connections I found WoW.exe had a session with 158.115.197.170, which is an AUS host.

Then some further research I found the following:

When doing a traceroute to Oceanic realms, please trace to the following address: 158.115.197.229
src: https://wowpedia.fandom.com/wiki/Americas_region_realm_list_by_datacenter

How's latency to 158.115.197.229? Do you see spikes at 10pm too?

This isn't to say that there could be a better path the USA based servers for WoW/ESO which I'll keep digging into.

Cxf

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#3394935 17-Jul-2025 15:57

Had a look at the ESO North American ping being high (200ms) that another user mentioned.

That appears to be normal, the ESO NA servers are hosted in Texas, as opposed to the more desirable west coast latency like LA.

Checked our routes for the NA server IP 198.20.200.1 and we go via AKL IX to Akamai which is the best route/path that we have.

Also tested from Vocus Lookingglass and it has 180ms from Sydney via their path, which is via Akamai also.

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#3395716 20-Jul-2025 19:22

Im also chiming in on this as im seeing traffic going south immediately around the 7pm NZST mark for a similar MMO.

Specifically in regards to Final Fantasy XIV, the OTHER MMO.

Usually VPN into NA servers perfectly fine, around the same time as this thread, these issues became apparent.
Mudfish VPN goes from being a completely flat 140ms to spikes up into the 400's every few minutes.

Example below.

Realtime RTT for this node was running at a relatively flat 140ms from 7am till that first major jump at around 6:20pm

Even now looking at ping plotter. and a couple of TraceRT's something is clearly not right.

Taken from today at around 7pm
Can see that on the VPN and off the VPN timeouts and spikes seem to be occurring on a pretty regular basis.

I had posted about this in another thread but am willing to believe their is a wider issue within the network (With my incredibly limited understanding of network traffic pathing etc)

Hoping Something is able to be done about this as everything was working perfectly until around mid June where its been on and off ever since.

MaxineN

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#3395729 20-Jul-2025 21:38

FFXIV should be excluded as NTT (and possibly Cogent) has had issues for a good while.

https://smokeping-nz1.yukaritakeba.com/smokeping/?target=FFXIV.FFXIVNA.Aether

See my smokeping on Vetta.

The Internet can take a different route every day, sometimes those routes are not ideal but it's better than not being able to connect.

Unfortunately trace routes on 2degrees can show you not a lot of information. It doesn't tell you where your traffic's going.

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SloBash

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#3395731 20-Jul-2025 22:03

Not sure what's going on really, now we're seeing drops/lag in streaming TV and discord during peak times (7pm till 11pmish).

Something going on...

EDIT: OK something has definitely changed. I'm now getting normal ping times to the WoW server, around 30ms (hooray).

Tracert now gives me a timeout instead of hitting the vocus hop.

But, getting lag/loading on streaming tv in the evenings.

Will continue to liaise with them, weirdly I got a text yesterday saying "please email or phone us as we have further questions" but no actual questions and no specific number or address so have replied to the previous email, hopefully that works out OK.

yitz

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#3395732 20-Jul-2025 22:49

MaxineN:

The Internet can take a different route every day, sometimes those routes are not ideal but it's better than not being able to connect.

Unfortunately trace routes on 2degrees can show you not a lot of information. It doesn't tell you where your traffic's going.

I think it depends on which 2degrees PoP router/location you exit to over their core network, no problems from Christchurch and bonus can see traceroute hops.

Not aware anything a user can do to shift traffic via another route on the 2degrees broadband network for congestion/other reasons. There was a suggestion of changing from CG-NAT to static IP for testing earlier.

MaxineN

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#3395734 20-Jul-2025 22:56

yitz:

MaxineN:

The Internet can take a different route every day, sometimes those routes are not ideal but it's better than not being able to connect.

Unfortunately trace routes on 2degrees can show you not a lot of information. It doesn't tell you where your traffic's going.

I think it depends on which 2degrees PoP router/location you exit to over their core network, no problems from Christchurch and bonus can see traceroute hops.

Not aware anything a user can do to shift traffic via another route on the 2degrees broadband network for congestion/other reasons. There was a suggestion of changing from CG-NAT to static IP for testing earlier.

That's interesting. 2degrees's official looking glass (which gives you Northcote or 191 Queen) doesn't show any of this.

And well... This one just now is just... Broken... 🤷‍♀️

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yitz

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#3395735 20-Jul-2025 23:03

MaxineN:

That's interesting. 2degrees's official looking glass (which gives you Northcote or 191 Queen) doesn't show any of this.

Those might be their route server locations only, definitely more PoPs than that for instance on my traceroute (hop 3) pretty sure that's exiting over to Albany at the former Maxnet datacentre.

Also interesting is the upwards creep in latency over time in both bensmithnz and your smokeping graphs, perhaps New Zealand is slowly moving further away from North America 😆

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#3395759 21-Jul-2025 08:34

Maybe related to same issue. Last couple of nights my son has been complaining about highly increased ping times. He often plays Fortnite though not WoW.

Coupled with this my wife wasn't able to connect to her work VPN via our internet for the last 2 nights either. She had to use mobile data to connect.

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Cxf

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#3395919 21-Jul-2025 16:06

The drops and lag experienced during peak hours mentioned above could be related to an outage impacting one of our CGN appliances in Central North Island, resulting in its traffic failing over to the backup CGN appliance in Mayoral Drive.

Outage started Friday evening and was resolved this morning.
Keen to know if there's still issues.

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#3396189 22-Jul-2025 15:31

Feedback from anyone for @CxF

kiwiharry

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#3396193 22-Jul-2025 15:52

@CxF just checked with my son. He said all was good last night. Pings and speed tests were back to what he says are normal. But as mentioned in my post he plays Fortnite not WoW.

Thanks to you and the team for looking into this and hoping it's also resolved for the other posters.

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#3396273 22-Jul-2025 20:26

@SloBash how about an update on the issue?

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