Fibre Outage - Auckland

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Fibre Outage - Auckland

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meow
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#3423362 9-Oct-2025 11:53

Given the time this could be all sorts of things from ONT software upgrades to maintenance on 2degrees end. The problem is they don’t send out proactive notifications or update their status page for lots of planned work.

If you’re wanting proactive alerts then you can take a look at Quic.

But, be very careful rebooting your ONT as soon as an outage occurs as it can cause issues if it’s in the middle of a software update.

Michael Murphy | https://murfy.nz
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richms

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#3423369 9-Oct-2025 12:21

michaelmurfy:

Given the time this could be all sorts of things from ONT software upgrades to maintenance on 2degrees end. The problem is they don’t send out proactive notifications or update their status page for lots of planned work.

If you’re wanting proactive alerts then you can take a look at Quic.

But, be very careful rebooting your ONT as soon as an outage occurs as it can cause issues if it’s in the middle of a software update.

+1 for quic, the outages not being advised thing is why I left Voyager. Also, thats really on them for not advising that its happening and just doing it.

Richard rich.ms

openmedia

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#3423379 9-Oct-2025 13:28

Same outage on Orcon, and yes it is a frustrating time of the evening. Sadly nothing mentioned on Orcon or 2degree's outage or maintenance pages.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

saf

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#3423381 9-Oct-2025 13:33

My guess would be the below 2degrees maintenance:

CHG0221567
[BNG] AKFOR-BNG1 SROS upgrade/rebuild + handover migration
Start: 08/10/2025 23:00:00
End: 09/10/2025 06:00:00

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SamF

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#3423384 9-Oct-2025 13:41

Where did you find that?

yitz

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#3423407 9-Oct-2025 14:32

Maybe this sort of alert needs to be posted to those smart city apps.

I think AKFOR is Auckland North Shore BNG as FOR is the Chorus exchange code for the Forrest Hill exchange so interesting you are connected to that if you are in South Auckland?

Do any RSPs use round-robin load balancing of BNGs?

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michaelmurfy

meow
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#3423414 9-Oct-2025 14:44

SamF: Where did you find that?

Would be passed across to 2degrees business / enterprise customers. Just not residential.

andysh

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#3423419 9-Oct-2025 14:55

Found this page... https://www.2degrees.nz/business/network-status might be helpful in the future

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Tesla: https://ts.la/andrew897313

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saf

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#3423420 9-Oct-2025 14:57

yitz:

Maybe this sort of alert needs to be posted to those smart city apps.

I think AKFOR is Auckland North Shore BNG as FOR is the Chorus exchange code for the Forrest Hill exchange so interesting you are connected to that if you are in South Auckland?

Do any RSPs use round-robin load balancing of BNGs?

You are correct that FOR would be the Chorus exchange this device is based out of, however the specific locality of the exchange in a given metro (e.g. Auckland) is mostly irrelevant as covers a whole candidate area.

FOR is the geo-diverse exchange which is paired with MOD (Mt Eden), so it's likely 2degrees have a geo-diverse handover between those two exchanges.

Many ISPs (ourselves included) do have multiple BNGs available for each circuit, however moving connections between BNGs usually comes with some level of small outage regardless, so the outage you experienced may have been your connection moving to an alternate BNG, or may have been within a timeout for the maintenance of the BNG you were active on being completed.

In short: Standard ISP maintenance things to keep a network networking! 🙂

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Yummas

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#3424912 14-Oct-2025 17:17

michaelmurfy:

Given the time this could be all sorts of things from ONT software upgrades to maintenance on 2degrees end. The problem is they don’t send out proactive notifications or update their status page for lots of planned work.

If you’re wanting proactive alerts then you can take a look at Quic.

But, be very careful rebooting your ONT as soon as an outage occurs as it can cause issues if it’s in the middle of a software update.

Noting we also had similar on the Shore last night from about 12-1 am ish

@michaelmurfy - Funny you mention this, we had an outage last night from midnight till around and SOMEONE was silly enough to think "Ah yes the old on and off will fix it" and is now experiencing some odd issue
Game NAT types showing as strict when previously moderate as an example

What would be the fix for something like this, just restarting the ONT box and Router resolve any conflicting installs?

MichaelNZ

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#3424932 14-Oct-2025 20:06

yitz:

Do any RSPs use round-robin load balancing of BNGs?

I am not aware of any BNG options which are strictly "round robin".

We have N+1 failover for PPPoE and expect to enable this redundancy for DHCP in conjunction with an upgrade being done within the next few weeks.

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yitz

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#3424936 14-Oct-2025 20:45

MichaelNZ:

I am not aware of any BNG options which are strictly "round robin".

I guess I was thinking along the lines of emulating the old L2TP routing system, appreciate its more of a mapping nowadays with Ethernet based (QinQ) switching system.

(image taken from One NZ / EonFibre website)

Looking at the 2degrees outage page their naming convention is also interesting, seems some BNGs are named based on the Chorus footprint and exchanges (AKFOR, AKMOD, CHAVO) but others still on the old "cpc" (does that stand for Call Plus core) and possibly the FX Network footprint e.g. Northcote cpcak-nthc-bng1 and aknthc-bng2. Also surprised there is a Styx Mill BNG in Christchurch so basically its 1:1 mapping of BNG to central offices/exchanges.

saf

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#3424937 14-Oct-2025 20:56

yitz:

Looking at the 2degrees outage page their naming convention is also interesting, seems some BNGs are named based on the Chorus footprint and exchanges (AKFOR, AKMOD, CHAVO) but others still on the old "cpc" (does that stand for Call Plus core) and possibly the FX Network footprint e.g. Northcote cpcak-nthc-bng1 and aknthc-bng2. Also surprised there is a Styx Mill BNG in Christchurch so basically its 1:1 mapping of BNG to central offices/exchanges.

FOR = Chorus Forrest Hill Exchange AKL
MOD = Chorus Mt Eden Exchange AKL
AVO = Chorus Avonhead Exchange CHC
CPC = Chorus Courtenay Place Exchange WLG

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yitz

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#3424938 14-Oct-2025 21:01

saf:

CPC = Chorus Courtenay Place Exchange WLG

I'm referring to the entry - also the outage Yummas was affected by:

Start 13/10/2025 22:00:00 End 14/10/2025 06:00:00
Outage: Handover Migration from cpcak-nthc-bng1 to aknthc-bng2 (New nokia BNG and CGNAT) - PART 2

That's Northcote Auckland. Seems not just heterogeneous named fibre network footprints but network equipment vendors too.

saf

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#3424940 14-Oct-2025 21:07

I was just adding context to the Chorus exchanges, and correcting the below

yitz:

others still on the old "cpc" (does that stand for Call Plus core)

:-)

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