@Cxf I understand you could be on holiday break but just a FYI

cddt:

 

SomeoneSomewhere:

 

Did the routers clearly indicate that the upstream port was operating at gigabit?

 

 

Yeah, can OP share some screenshots from the router of both the WAN and LAN link speeds? 

 

This would either eliminate or confirm what most of us are suspecting (faulty cable or port causing the link to revert to 100 Mbps). 

 

Edit: wrote this before OP responded above, disregard. 

 

Check if you dont have any QOS enabled on the router side? also good idea to have Vlan tag removed, plug the pc directly to the ONT run a test too .. 

I'll see what I can find out.

Also HNY :D

Cxf:

 

I'll see what I can find out.

 

Also HNY :D

 

HNY 🚸

If it makes a difference testing today has yielded 110 down, and 300 up consistently all day. I am going to run through the connection wizard thing again and see if that makes a difference.

Cranach:

 

Cxf:

 

I'll see what I can find out.

 

Also HNY :D

 

 

 

 

HNY 🚸

 

If it makes a difference testing today has yielded 110 down, and 300 up consistently all day. I am going to run through the connection wizard thing again and see if that makes a difference.

 

That almost sounds like a broken profile... Or a bad optical...

Are you in a chorus area by chance?

MaxineN:

 

Cranach:

 

Cxf:

 

I'll see what I can find out.

 

Also HNY :D

 

 

 

 

HNY 🚸

 

If it makes a difference testing today has yielded 110 down, and 300 up consistently all day. I am going to run through the connection wizard thing again and see if that makes a difference.

 

 

That almost sounds like a broken profile... 

 

I'm pretty sure there was a whole spate of these a year or two back. Downstream limited, upstream not. 

Ok so got mine fixed and it's an odd issue. Due to a power cut the timing of the ont router and my router, there was a handshake problem where they don't sync properly. This forces a failsafe where the WAN ports revert to their lowest state in my case 100mbps. The way to fix it was impressively annoying for me as I have a full network with managed switches etc which needs a full factory reset. Had to re provision and re adopt everything. Hours down the tube.   Next time I'll disable the port and re-enable it and see if that resets the handshake sync but the reset is the failsafe way to fix it.  Oh and yes my ports and network were all reading normal. Not port rate limited. They were showing full 2.5gig duplex.

So in short, a factory reset of your router/network should fix it.

IMO if you have gone to 2degrees support and they say that everything at their end is fine, and its not then just change ISP. They do not deserve your custom if they cant fix their broken product when given the opportunities to do so. Don't reward crap support with continued payment.

You have gone above and beyond with trying to solve the problem and they have been obstructive and wasting your time with repeated escalation avoidance BS steps.

@richms the speed issue was actually on the customers network not 2degrees

Linux:

 

@richms the speed issue was actually on the customers network not 2degrees

 

Not confirmed for the OP yet, a different user.

While I agree it's on my end, well there ont was also reset so was both their and my products. If they knew their systems and product they should know this could be an issue instead of brushing it off. The big problem is outsourcing help desks or not employing locals that know networking. I had to google and use Gemini to get the reasons/solutions for myself. I know how to do this and I am confident in doing this to solve my issues. I do have issue that most customers they have, would not and could not do this without customer support.  So do better 2degrees.

The South Africa staff are absolutely useless 😑