2degrees takes down Your 2degrees and Online Store sections of website

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees takes down Your 2degrees and Online Store sections of website

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3075 posts

Uber Geek

#243969 7-Aug-2009 15:49

I rekon, I wana leave vodafone ASAP, and I wont be porting my numbers, but I want to choose a nice number on 2Degrees, not one thats 1 diget differant to my friend from school (im not joking either, his is 16 mines 06). lol

richms

28176 posts

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Lifetime subscriber

#243983 7-Aug-2009 16:31

Yes you can port with an outstanding IOU, have done it before and consider it fair when weighed up against the years of vodafone screwing customers over ;)

Richard rich.ms

3g

341 posts

Ultimate Geek

#244062 7-Aug-2009 20:53

I still haven't seen an adequate explanation from 2degrees as to why, when a serious problem like revealing personal information is reported to 2degrees, they then take OVER 12 hours to respond.

Even without documented procedures for such an event, any system operator would realize that there is only one option (even if it is the day of launch) and that is to shutdown access immediately.

Love what 2degrees are doing, think the plans are good - but will be recommending to the dozens of friends and family that I got to signup for the chinwag SIM card offer that they refrain from entering any personal information into the online system until it is clear that 2degrees have resolved the issue completely.

Nigel H.

jmosen

551 posts

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Lifetime subscriber

#244090 7-Aug-2009 23:18

The CEO of 2Degrees was on Radio Live this morning, saying he didn't expect the site to be back up until sometime early next week, Monday or Tuesday. So interesting to hear call centre operators suggesting that a return today was a possibility.

Jonathan

Four_seven

38 posts

Geek
Inactive user

#244103 8-Aug-2009 01:14

jmosen: The CEO of 2Degrees was on Radio Live this morning, saying he didn't expect the site to be back up until sometime early next week, Monday or Tuesday.

Thanks for that info, and in return i found the link

Niel

3267 posts

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#244130 8-Aug-2009 09:12

jmosen: So interesting to hear call centre operators suggesting that a return today was a possibility.

Standard call centre answer when you do not know the answer, give a positive answer without promising anything. It puts the caller at ease, and it is up to management to make promises as it is their necks on the line. Good the heat the CEO did give an indication.

You can never have enough Volvos!

cws82us

788 posts

Ultimate Geek

#244141 8-Aug-2009 09:58

there neededs to be other ways to port your number over like calling them up will help but no we have to do it all over.

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cws82us

788 posts

Ultimate Geek

#244143 8-Aug-2009 10:11

I called them up and tell them to port my number and they say i can only do it online but the radio live did say on ceo saying that to give them a call and they can help. so ceo is telling a lie how about that.

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

Tizza5

51 posts

Master Geek

#244151 8-Aug-2009 10:29

After listening to the radio audio, i to called the customer care line to get them to port my number....the guy said that as you have to accept the terms and conditions they could not port your number through the customer care line!

He then said that what the CEO said was wrong in regards to being able to port your number through the customer care line and that the CEO may not even know what the porting process is!

SHAME!

jmosen

551 posts

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Lifetime subscriber

#244161 8-Aug-2009 11:10

I note also that the CEO didn't even know his own custoemr services number. If he doesn't have media skills, they need to front with someone who does.

I also disagree with the view the call centre operators simply say something positive to make customers feel good. That's short term gain for longer term pain. Raising a customer's expectations of a resolution to their problem when the resolution maybe several days away isn't good business.

They need a consistent message out there and this needs to be conveyed to any 2Degrees personnel who has any interaction with the public.

Jonathan

Niel

3267 posts

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Trusted

#244165 8-Aug-2009 11:47

jmosen: I note also that the CEO didn't even know his own custoemr services number.

He is American, what do you expect? (Sorry that's a joke, I am/was also a foreigner.)
It sounded as if he tried to signal to someone to get him the number by repearing the question, perhaps it took too long. Perhaps being at work 'till 2am (party?) made him tired and forgetful.

You can never have enough Volvos!