Hi, yes kitten, you are quite right I should have phrased my response more correctly as aggregation bandwith on Orcons network is many orders better then what Telecom can or do provide. Orcons network with a much smaller customer loading will provide superior performance as described by you, however if you are on a line that is suffering from midspan injection then no order of upstream aggregation bandwidth will help.
Also I think you will find with the recent upgrades to an IP(ISAM) based (rather than ATM) network aggregation contention ratios have improved to figures more around 50:1 or better but I would guess some heaver loaded areas still suffer.
cyril7: Seems to be alot of mis information or malformed ideas here.
It would appear you were on a ULL connection with Orcon, all good, then you were cabinetised so quite rightly Orcon did the best thing for you and moved you back to a Telecom Wholesale product albeit with a reduced data cap, as its things like data caps that are the only advantage that a ULL connection may offer over a Telecom Wholesale one, ie the extra cost Orcon would pay to Telecom is offset by better caps, anyother advantage like speed etc is irrelevant as both products provide a similar level of service, obviously once cabinetised the ULL is to unpredictable and most certainly significantly worse in speed performance as to automatically mean a return to wholesale.
The only thing I find is missing here is that Orcon did not explain this to you before they returned your connection, other than that I dont see any issue.
Cyril
Hi Cyril7,
I am not happy to be put on this plan. Can Orcon offer me back my 15GB and $92 per month? i dont care how messy the bill is, i just want everything to be unchanged from my side...simple as that from a customer point of view..
Hi, I dont know that answer you will need to have a discussion with them, I suggest you dont try talking to an entry level CSR by escalate it or you will go know where.
Cyril is right, most of the monkeys there don't really know (There are 1 or 2 there that are *very* clued up however) what they're on about. They will most likely put you through to "Corporate Support", but long story short they're possibly gonna send out Chorus to the roadside cabinet to change everything back. It is my understanding it *is* a reversible process and you're not stuck on the closest one to you. Time will tell, post back with how you go, I'm keen to hear :)
update on this, received an email from orcon support said that i have been credited $90+, while when i login to my account i can only see they credit the below item which i dont know what is this for..
2009-07-23 2009-07-23 2009-08-22 Smartphone Bundle for phone/extension '(09) xxxxxxx' 1 13.33 13.33 1.67 2009-07-23 2009-06-29 2009-07-22 Smartphone Bundle for phone/extension '(09) xxxxxxx' - for period (29 Jun 2009 to 22 Jul 2009) 0.79 13.33 10.53 1.32
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