Not receiving international texts, previously fine?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Not receiving international texts, previously fine?

1 | 2

johnr

19282 posts

Uber Geek
Inactive user

#353612 19-Jul-2010 20:59

nakedmolerat:
johnr: Just cause a handset advises message sent does not mean there is no fault. if it was working before it should be working now.

Celcom front line staff should be logging a fault to a technical team not passing it to some supervisor.

SMSR/SMSC logs should be checked / access7 traces done to see why the messages are failing this is what I would do working for Vodafone NZ. Check out this thread on the Vodafone NZ forum issue was resolved a few hours after we looked into the issue.

http://forum.vodafone.co.nz/topic/5510-help-issues-txting-to-united-kingdom/

Get your Friend on Celcom to log a fault ticket to the tech team

John

?

No, I understand what u mean. Celcom reps asked them to send me text, and they put them on hold for 5-10mins. Then they ask to send another one again. They took some time and ring back to tell that everything works fine on their end. This is not just a simple phone call, telling you to send text msg and see if the phone came out with 'message sent'. However, I will ask them to lodge fault to softbank mobile (japan) to see if there is also anything wrong on their side.

Maybe I should lodge fault to 2degrees?

Best Idea is with the A party carrier

nakedmolerat

4629 posts

Uber Geek

Trusted

Lifetime subscriber

#353615 19-Jul-2010 21:03

Uh... I will also try to get texts send from 'Digi' and 'Maxis'. See if those companies with BIG TICKS from 2degrees can send the texts properly.

nakedmolerat

4629 posts

Uber Geek

Trusted

Lifetime subscriber

#353616 19-Jul-2010 21:04

johnr:

Best Idea is with the A party carrier

? dont quite understand this

johnr

19282 posts

Uber Geek
Inactive user

#353618 19-Jul-2010 21:07

nakedmolerat:
johnr:?

Best Idea is with the A party carrier

? dont quite understand this?

Best example is a voice call

A party person that starts the call

B party person that receives the call

nakedmolerat

4629 posts

Uber Geek

Trusted

Lifetime subscriber

#353621 19-Jul-2010 21:14

johnr: Maybe Simon (saltyNZ) and I should go work for Celcom!

What do you think Simon?

Send your resume here

I will get someone to keep in touch with you

johnr

19282 posts

Uber Geek
Inactive user

#353626 19-Jul-2010 21:27

nakedmolerat:
johnr: Maybe Simon (saltyNZ) and I should go work for Celcom!

What do you think Simon?

?

Send your resume here

I will get someone to keep in touch with you

You need to ask Paul Brislen for the key to the chain that holds me to my desk

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#353868 20-Jul-2010 12:45

Hi there
Can send me a DM with the following info so I can get Tier2 to look into this for you: -

* Your 2degrees number
* The numbers trying to text you.
* The country and network they're on.
* Times and dates of the sent texts.

Also, the date and amount you last topped up by (for authentication purposes).
Cheers
^POB

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

nakedmolerat

4629 posts

Uber Geek

Trusted

Lifetime subscriber

#355054 22-Jul-2010 18:12

Received phone call from 2 degrees (twice) with regards to this issue. They admitted that there was a mistake in the website, softbank mobile was listed as their partner / one of the companies with big tick. Quite pleased with how they handle this. I hope they can get more overseas carrier on board.

webwat

2036 posts

Uber Geek

Trusted

#355624 24-Jul-2010 00:12

It might be possible that your text sender had also ported their number to a new provider that isn't sending to 2degrees correctly. NZ needs an agreement between Telcos for forwarding SMS, which will solve all these problems. Of course Vodafone would like to enforce their customers' loyalty so it wont happen voluntarily.

I have same problem, my landlord uses some Australian software that sends text messages but they don't know what provider actually performs the telco functions. Texts never arrive at my ported 021-xxxxx number and nobody cares enough to find out who is the provider in Australia. I am sure they are sending messages to Voda, who junk them automatically.

Time to find a new industry!

deadlyllama

1264 posts

Uber Geek

Trusted

#355699 24-Jul-2010 08:49

Clickatell (fairly popular SMS provider) have confirmed in email that they can't get messages to me:

Your number xxxxx has been ported from Vodafone (BellSouth) to the 2 Degrees Network. We do not guarantee delivery to ported numbers as we route messages depending on their original network prefix.

Which is a bit sucky -- if they're who @webwat's landlord's software uses, that'd explain why texts didn't come through. Who do we lobby to get carriers to forward misdirected international SMS?

deadlyllama

1264 posts

Uber Geek

Trusted

#355726 24-Jul-2010 10:52

deadlyllama: Clickatell (fairly popular SMS provider) have confirmed in email that they can't get messages to me

Ha, now they say they don't support mobile number portability for all but a few countries (NZ isn't on the list). Are there any cheapish SMS providers that do?

1 | 2