cabinet upgrade?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › cabinet upgrade?

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162 posts

Master Geek

#405446 16-Nov-2010 17:15

Thanks Cyril, will wait it out and see what happens.
My ping seems OK so i can still play my online games so thats all good.
ill keep checking my stats every now and then and report back any changes, so perhaps others can know what to expect

cyril7

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#405453 16-Nov-2010 17:30

Whoa, edit I have just realised that you are not where I though you are, its a very real chance you are on the Purple network, ie the ULL Orcon+ network, what plan are you on. If so then you need to ask Orcon to be moved back to a Telecom Wholesale plan but still on Orcon and your line speeds will return and gain a fair wack.

All my bad I misread where you were, got you mixed up with another thread.

Cyril

speedyj

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Inactive user

#405469 16-Nov-2010 18:04

forgive me if i am wrong. but when a customer that is on Orcons LLU (or any other ISP for that matter) they lose speed.

ok, so as you say you will switch them back to a telecom wholesale plan. fair enough. The problem here being that customers have to actively contact orcon and raise a case to get there line looked at.

shouldn't orcon (or any other LLU ISP) be pro-activly contacting these customers and telling them they are going to be cabinetised and give them the option of switching back to a wholesale plan?

I know this doesn't mean $$ so i doubt any ISP would ever take up this idea. Don't envy those people out there that might not know what cabinetisation is going mental over why there internet is so slow, then calling there ISP only to get someone on the other end that doesn't know about it either.

and for that matter, shouldn't chorus be actively telling people they are going to be cabinetised?

just a thought.

cyril7

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#405510 16-Nov-2010 19:23

Hi Speedy, must apologies for my previous gruffness, but I over looked that the OP is infact in a Orcon+ area, my bad.

That said yes the OP needs to be moved back to a Telecom Wholesale connection.

Chorus publish their migration spreadsheets so ISPs (like Orcon) can determine what customers may be at risk from midspan injection issues and need migrating back. I understand Orcon, Vodafone and TelstraClear do have process in place to actively advise and move effected customers, presumably the process has holes, but I am sure the best interests of the customers are at hand (sic).

Cyril

Oblivian

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#405538 16-Nov-2010 20:36

Line Up Time
13:21:48:57

Makes me think theres been no cabinet change and its likely to have been that bad for the last 2 weeks ;)

powerforce

162 posts

Master Geek

#405583 16-Nov-2010 22:14

Just turned modem off for a couple of mins and reconnected, still the same line rate.

Downloading has been slow for awhile, only managing about 200kbps thats what made me remember something was supposed to be going on in my area around this time. So thought id check here to see if the speed issue maby had anything to do with whatever work was going on.

what is an orcon plan that is a "telecom wholesale" plan?
or can i still be on purple + but somehow on telecome wholesale too?

edit: dont know how to get rid of that blue face next to my post

[IMG]https://www.speedtest.net/result/1032343370.png[/IMG]

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cyril7

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#405671 17-Nov-2010 07:56

Hi, If you are not in the Purple area which is just parts of Auckland and parts of Wellington covered by Courtney Place exchange and you want to be on Orcon (say you are in Hamilton) then you must get your Orcon connetion on a Telecom Wholesale connection, ie using a Telecom DSLAM that is fed from Orcons upstream network.

This is opposed to the Purple network where all connections use Orcons DSLAMs which connect to Orcons upstream network. What is common is that all services end up being delivered by Chorus (Telecom) copper.

To improve the performance of DSL based broadband Telecom have installed cabinets which bring the DSLAM closer to you, shorter line give higher speeds. Currently only Telecom DSLAMs are in the cabinets, Orcon have only fitted DSLAMs to some exchanges. Your line regardless of being fed from the exchange or cabinet is bundled together in a common cable for the last leg from the cabinet to your house. The higher signal levels from the cabinet screw the lower signals from the exchange, the only solution is to have your DSL provisioned by the cabinet.

Just ring Orcon, tell them that you think your Puple network connection has been effected by a recently installed cabinet and can you be moved to an Orcon plan via Telecom Wholesale.

Cyril

Ragnor

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#405903 17-Nov-2010 14:22

Old Orcon blog post about cabinetisation:
http://www.orcon.net.nz/about/article/cabinetisation_what_does_it_mean_for_orcon_customers

Long story short if your area gets a cabinet you need to have your line terminated in the cabinet on the DSL equipment there.

If it remains how it is currently ie: line passes through the cabinet and is terminated in the exchange it will suffer performance and stability problems.

Orcon don't yet have gear installed the cabinets so Orcon will provide your ADSL connection over Telecom wholesale equipment in the cabinet rather than their on equipment in the exchange.

Ideally they would make this change automatically behind the scene already and/or they never should have sold you a + network plan if your area was due to be cabineted.

In life s*** happens so the best resolution is to ring the helpdesk tell them your area has had a cabinet installed and now you are getting bad performance/stability.

They will offer to switch you to a non + plan, make sure they don't try to charge you $10 more a month apparently they (Orcon) can and will credit the difference between the cost + and non + for people affected by this sort of issue.

powerforce

162 posts

Master Geek

#405958 17-Nov-2010 15:47

Called the helpdesk today and explained what was going on.
The guy i spoke to could see there had been work done in the area/cabinet/exchange or whatever.

Iv still had to lodge a fault and do the orcon broadband diagnostics test thing.
Ah well I spose they have to check all the normal things before just switching me over...

In saying that im pretty sure the CS person i got on the phone could see and understand the problem. Procedures i guess...

speedyj

21 posts

Geek
Inactive user

#405977 17-Nov-2010 16:33

yeah they make you go through all that troubleshooting when the problem is obviously cabnitisation, ie they make it as hard as possible for there customers to switch back to a wholesale plan.

imo, if you are cabinitsed on an LLU network, you should just automatically be contacted asking if you would like to be switched back to the wholesale network, just as a courtesy thing.

although orcon would not make as much money from the wholesale plans as they would from there + plans, and unfortunatly, i think this is why they are making it hard for customers to switch across.

Athlonite

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#405992 17-Nov-2010 17:03

powerforce: Just turned modem off for a couple of mins and reconnected, still the same line rate.

Downloading has been slow for awhile, only managing about 200kbps thats what made me remember something was supposed to be going on in my area around this time. So thought id check here to see if the speed issue maby had anything to do with whatever work was going on.

what is an orcon plan that is a "telecom wholesale" plan?
or can i still be on purple + but somehow on telecome wholesale too?
edit: dont know how to get rid of that blue face next to my post

[IMG]https://www.speedtest.net/result/1032343370.png[/IMG]

yup Chorus have been doing a great job here in the HB getting cabinets in and running mine in Tamatea wasn't scheduled to be done before October this year but it's already up and running and has been since January if your lucky you'll get a very good sync rate..

before cabinet sync was lucky to be 2.5mbps/768kbps

after cabinet sync is 15.9mbps/1024kbps

so what part of the HB are in Powerforce

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Athlonite

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#405994 17-Nov-2010 17:08

Ragnor: Old Orcon blog post about cabinetisation:

http://www.orcon.net.nz/about/article/cabinetisation_what_does_it_mean_for_orcon_customers

Long story short if your area gets a cabinet you need to have your line terminated in the cabinet on the DSL equipment there.

If it remains how it is currently ie: line passes through the cabinet and is terminated in the exchange it will suffer performance and stability problems.

Orcon don't yet have gear installed the cabinets so Orcon will provide your ADSL connection over Telecom wholesale equipment in the cabinet rather than their on equipment in the exchange.

Ideally they would make this change automatically behind the scene already and/or they never should have sold you a + network plan if your area was due to be cabineted.

In life s*** happens so the best resolution is to ring the helpdesk tell them your area has had a cabinet installed and now you are getting bad performance/stability.

They will offer to switch you to a non + plan, make sure they don't try to charge you $10 more a month apparently they (Orcon) can and will credit the difference between the cost + and non + for people affected by this sort of issue.

shorter story long::: if your in the Hawkes Bay you need do nothing and you'll automatically be put on the Cabinet once it's up and running fully as all Orcon connections are Wholesale ones here there's no LLU + plans available at all here for Orcon

powerforce

162 posts

Master Geek

#406176 18-Nov-2010 09:14

im not in hawkes bay.
im in auckland, bottom of cherry road / bucklands beach road.
the telecom wholesale site link above says im on HCK/BP cabinet/exchange.

anyone know how long it takes for orcon to get back to you re the internet test thing?

0o0

46 posts

Geek

#406186 18-Nov-2010 09:24

Probably about a week, the full turnaround time from orcon+ to wholesale through the cabinet was about a month for me. That was a few months ago so hopefully they'll be faster now.

powerforce

162 posts

Master Geek

#407765 22-Nov-2010 16:12

Just an update.
Had a call / email from Orcon today.
They have identified that the fault is indeed due to the new cabinet in the area.
I will be moved off their equipment in the exchange and onto the new cabinet.
I havent been moved over as yet but the email says "sometime within the next two weeks" but im expecting it to happen faster then two weeks.

I will update the post with my new line stats once im switched over.
So far so good, im happy with their efforts to resolve the problem.

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