Useless customer service from orcon regarding monitored alarm failure

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Useless customer service from orcon regarding monitored alarm failure

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Ramjet007

319 posts

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#532621 13-Oct-2011 06:04

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When Orcon 1st offered their own phone service. i swapped. I had major problems with my monitored alarm until they finally sorted out the problem in their network. Since then not a problem.

When my alarm was installed they put in a master filter\splitter. Means i dont need them in the jacks.

hamish225

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#532753 13-Oct-2011 11:17

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so, why can't you just put a filter on the alarm like you do on a phone when you have dsl? doesn't it just have a dialup modem that makes the same internet noises that sky decoders make?

sky decoders work fine with just a filter and can communicate with their servers just fine?

*Insert big spe*dtest result here*

cyril7

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#532760 13-Oct-2011 11:22

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Hi, because the alarm is slightly different, it does not just sit across the line like a phone or fax/modem it disconnects the line from time to time and also passes the line though to the rest of the house wiring.

The correct wiring is to put a filter at or directly inline from the demarc, take the modem port of the filter to a dedicated socket for the DSL modem, and the voice circuit to the alarm panel, then the return from the alarm then feeds all other voice sockets in the house.

Cyril

freitasm

BDFL - Memuneh
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#532772 13-Oct-2011 11:36

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My guess is we won't know the end of this story.

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