I have been trying for two and a half months to get Orcon to come out and check the phone line at my property where i have had a monitored alarm installed (due to being burgled). Each time I or my flatmate contact them via their website we get no response, and over the phone, we get told the alarm company have installed the alarm incorrectly.
The alarm company is ADT - and I know that it has been installed correctly as the alarm tech has been back twice to check on the issue after the alarm stopped communicating with the monitoring centre. When the alarm stops communication it beeps till i reset and then it will happily monitor for a short period and then it beeps and on and on and on.
Since mid August i have been trying to get a technician from Orcon out to investigate and fix the issue with the phone line, however, they run diagnostic testing remotely and find that the phone is working perfectly fine and that is it, aside from telling me that I need to have a splitter installed.
Finally after getting yet another email telling me that i need a splitter installed and that the alarm is not installed correctly (which is a joke, as it does monitor each time i reset it after a communication failure) I finally have reached the end of my tether and sent a rather nasty email, left a nasty comment on their face book page and attempted to email the CEO (unfortunately he is not on my linkedin otherwise i would have contacted him to begin with).
This morning a technician arrived on my premises - (i was at work) and again said that the alarm company had not installed it correctly - WITHOUT even looking at the wiring in the roof!!
Orcon - YOU ARE SHOCKING!
has anyone else had an issue with their customer services? and how easy is it to break a contract with them, given that they have broken their contractual agreement??