Slowly slowing down

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slowly slowing down

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#561360 25-Dec-2011 10:35

pyronical: I am having this same problem... for over a year in this apartment, I've always synched at 11mb/1mb, yesterday I was getting 3.5mb/700k and now I'm getting 5mb/750k... seems to change every time I reboot my Genius modem.

Nothing has changed on my end.

Where exactly are you located and are you on a ULL or wholesale connection? Have you been recently cabinetised?

sbiddle

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#561362 25-Dec-2011 10:38

Athlonite: yeah well some drongo from Chorus came on monday and installed a master filter and still nothing has changed he even tried to blame the problem on my cordless ph which despite being told several times it was completely fine until they (Chorus) had done work on the lines up the road..... long story short stats are even worse now than before

ADSL Link Downstream Upstream
Connection Speed 9162 kbps 740 kbps
Line Attenuation 9 db 1.5 db
Noise Margin 14 db 16 db

I'll be ringing Orcon again and getting a tech out to fix it properly and hopefully they don't send the same drongo from the first time

What type of modem do you have? Right now I'd be picking this as a potential issue.

pyronical

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#561370 25-Dec-2011 12:01

sbiddle:
pyronical: I am having this same problem... for over a year in this apartment, I've always synched at 11mb/1mb, yesterday I was getting 3.5mb/700k and now I'm getting 5mb/750k... seems to change every time I reboot my Genius modem.

Nothing has changed on my end.

Where exactly are you located and are you on a ULL or wholesale connection? Have you been recently cabinetised?

I am located on Charlotte Street in Eden Terrace. Not sure if I have recently been cabinetised. I'm on a ULL connection.

sbiddle

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#561381 25-Dec-2011 13:27

pyronical:
sbiddle:
pyronical: I am having this same problem... for over a year in this apartment, I've always synched at 11mb/1mb, yesterday I was getting 3.5mb/700k and now I'm getting 5mb/750k... seems to change every time I reboot my Genius modem.

Nothing has changed on my end.

Where exactly are you located and are you on a ULL or wholesale connection? Have you been recently cabinetised?

I am located on Charlotte Street in Eden Terrace. Not sure if I have recently been cabinetised. I'm on a ULL connection.

So you're now on the AT/DM cabinet and need to get Orcon to migrate you back to a wholesale connection which will also result in a price increase for you. Might pay to read my blog post or the large number of other threads on here describing this very issue.

Athlonite

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#561488 26-Dec-2011 08:22

I have an Netgear DG834 v3 with the latest firmware

a little look at the job done by the Chorus tech

pyronical

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#561560 26-Dec-2011 16:15

sbiddle:
So you're now on the AT/DM cabinet and need to get Orcon to migrate you back to a wholesale connection which will also result in a price increase for you. Might pay to read my blog post or the large number of other threads on here describing this very issue.

Thanks, this was the problem, Orcon said they will move me to a wholesale connection by the new year. No price increase though, said it doesn't increase to people on Genius.

pyronical

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#565789 7-Jan-2012 15:10

Update, email from Orcon:

Dear X,
New broadband and telephone equipment has been installed in your area. This work has been carried out in order to shorten the length of the copper line that broadband and telephone services are delivered over.

Unfortunately, as we have found after investigation you are now getting interference on your line which is causing slower speeds than normal. To rectify this we will move you off of our equipment in the exchange onto this new equipment in the local cabinet.

What will happen?

One of our sales agents will contact you within the next couple of days from when normal business resumes to discuss this as we will need to change your plan to accommodate this. Please note normal business hours will resume on the 9th of January 2012.

When will it happen?

The changeover will occur in the next 2 to 3 weeks. We will be in contact by email to confirm the exact day with you, so that you can prepare for any disruption this may cause.

Remember, when we change you over you’ll be unable to use your home phone or broadband for up to four hours, although in most circumstances this will be less than one hour.

Please let us know if you have any questions. You can call us on 0800 13 14 15 between 8am to 8pm, 7 days a week.

So another 2-3 weeks to wait, but at least it's confirmation that they're going to correct the problem.

Equinox IT

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cyril7

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#565825 7-Jan-2012 17:00

I have an Netgear DG834 v3 with the latest firmware

a little look at the job done by the Chorus tech

Aaron, I hope you did not pay full price for that cludge.

Cyril

RunningMan

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#565831 7-Jan-2012 17:42

Dear X,

... we will need to change your plan to accommodate this. ...

New plan, same price, or new plan, new price?

Athlonite

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#565837 7-Jan-2012 17:56

cyril7:
I have an Netgear DG834 v3 with the latest firmware

a little look at the job done by the Chorus tech

Aaron, I hope you did not pay full price for that cludge.

Cyril

Paid exactly $0.00 for it so far.... I'm going to call orcon again as its no better now than it was before

pyronical

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#565859 7-Jan-2012 19:31

RunningMan:
Dear X,

... we will need to change your plan to accommodate this. ...

New plan, same price, or new plan, new price?

Same price.

RunningMan

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#565861 7-Jan-2012 19:37

pyronical:
Same price.

Excellent.

Athlonite

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#566954 10-Jan-2012 15:10

Ah well tried ringing orcon yesterday and got into a round n round we go wher we stop nobody knows situation with the please press button 1 or 2 or 3 or 4 sending me to the next menu options then when pressing any of the option numbers I'm sent back to the first menu again WTF this went on 5 times befor I got so annoyed I hung up in disgust and anger

Cam can you PM me please I need help

Athlonite

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#567096 10-Jan-2012 21:15

Athlonite: Ah well tried ringing orcon yesterday and got into a round n round we go wher we stop nobody knows situation with the please press button 1 or 2 or 3 or 4 sending me to the next menu options then when pressing any of the option numbers I'm sent back to the first menu again WTF this went on 5 times befor I got so annoyed I hung up in disgust and anger

Cam can you PM me please I need help

ADSL Firmware Version 7.03.01.66
Modem Status Connected
DownStream Connection Speed 10451 kbps
UpStream Connection Speed 836 kbps
VPI 0
VCI 100

that's 4Mbps I've lost over the last 4 or so weeks at one stage it was less than this

bameron

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#567415 11-Jan-2012 15:42

Athlonite:
Athlonite: Ah well tried ringing orcon yesterday and got into a round n round we go wher we stop nobody knows situation with the please press button 1 or 2 or 3 or 4 sending me to the next menu options then when pressing any of the option numbers I'm sent back to the first menu again WTF this went on 5 times befor I got so annoyed I hung up in disgust and anger

Cam can you PM me please I need help

ADSL Firmware Version 7.03.01.66
Modem Status Connected
DownStream Connection Speed 10451 kbps
UpStream Connection Speed 836 kbps
VPI 0
VCI 100

that's 4Mbps I've lost over the last 4 or so weeks at one stage it was less than this

I'm really sorry to hear of these troubles - I've sent you a PM, let me know and I can have one of the guys give you a ring and get this sorted!

Cheers,

Cam

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