Thanks, Slingshot. Really. Great work. (sarcasm)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Thanks, Slingshot. Really. Great work. (sarcasm)

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3196 posts

Uber Geek

#594309 12-Mar-2012 20:26

Its getting worse.

Think its time to discuss canceling my contract.

http://www.geekzone.co.nz/forums.asp?forumid=48&topicid=98974 - Cant load it in 360p (video)

freitasm

BDFL - Memuneh
79295 posts

Uber Geek

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Geekzone

Lifetime subscriber

#594325 12-Mar-2012 20:49

Just in case... You are sure using the Slingshot's own DNS?

Aaroona

3196 posts

Uber Geek

#594326 12-Mar-2012 20:50

freitasm: Just in case... You are sure using the Slingshot's own DNS?

110%

Beccara

1469 posts

Uber Geek

ID Verified

#594327 12-Mar-2012 21:15

What does a tracert to 66.220.149.11 show?

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

Aaroona

3196 posts

Uber Geek

#594330 12-Mar-2012 21:18

Beccara: What does a tracert to 66.220.149.11 show?

C:\Users\Aaron>tracert 66.220.149.11

Tracing route to www-10-02-snc5.facebook.com [66.220.149.11]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    12 ms    11 ms    11 ms cpiak1-l9-G-internet.tranzpeer.net [202.180.81.32]
3    13 ms    12 ms    12 ms vlan93-cpcak3-e1.tranzpeer.net [202.180.76.68]
4    12 ms    11 ms    13 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5    11 ms    20 ms    12 ms x7-1-0-101.akbr5.global-gateway.net.nz [202.50.234.61]
6    12 ms    12 ms    12 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7    14 ms    16 ms    13 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8   137 ms   137 ms   137 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.142]
9   168 ms   170 ms   168 ms ae1-3.sjbr2.global-gateway.net.nz [203.96.120.94]
10   169 ms   168 ms   168 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]
11   168 ms   170 ms   169 ms paix.br01.pao1.tfbnw.net [198.32.176.71]
12   169 ms   169 ms   170 ms ae10.bb01.pao1.tfbnw.net [74.119.77.128]
13   171 ms   171 ms   171 ms ae0.dr01.snc5.tfbnw.net [74.119.77.180]
14   174 ms   171 ms   170 ms po510.csw02a.snc5.tfbnw.net [74.119.78.22]
15   171 ms   169 ms   168 ms www-10-02-snc5.facebook.com [66.220.149.11]

Trace complete.

C:\Users\Aaron>

Regs

4066 posts

Uber Geek

Trusted

Snowflake

#594356 12-Mar-2012 22:00

what do you get from here: http://speedtest.slingshot.co.nz/

perhaps your exchange is overloaded with slingshot users all of a sudden. wholesale ADSL connections are not provided with 1:1 bandwidth...

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

Aaroona

3196 posts

Uber Geek

#594357 12-Mar-2012 22:02

Regs: what do you get from here: http://speedtest.slingshot.co.nz/

perhaps your exchange is overloaded with slingshot users all of a sudden. wholesale ADSL connections are not provided with 1:1 bandwidth...

15mbps down, 1mbps up.

While I don't expect 1:1 (though would be nice), I atleast would expect usage internet at $113 a month.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

codyc1515

1598 posts

Uber Geek
Inactive user

#594367 12-Mar-2012 22:17

Meanwhile in Rural NZ, these speeds are the norm. Anyway...

Nebbie

458 posts

Ultimate Geek

Trusted

#594403 12-Mar-2012 23:44

Aaroona:
1    2    12 ms    11 ms    11 ms cpiak1-l9-G-internet.tranzpeer.net [202.180.81.32]
3    13 ms    12 ms    12 ms vlan93-cpcak3-e1.tranzpeer.net [202.180.76.68]
4    12 ms    11 ms    13 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5    11 ms    20 ms    12 ms x7-1-0-101.akbr5.global-gateway.net.nz [202.50.234.61]
6    12 ms    12 ms    12 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7    14 ms    16 ms    13 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8   137 ms   137 ms   137 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.142]
9   168 ms   170 ms   168 ms ae1-3.sjbr2.global-gateway.net.nz [203.96.120.94]
10   169 ms   168 ms   168 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]
11   168 ms   170 ms   169 ms paix.br01.pao1.tfbnw.net [198.32.176.71]
12   169 ms   169 ms   170 ms ae10.bb01.pao1.tfbnw.net [74.119.77.128]
13   171 ms   171 ms   171 ms ae0.dr01.snc5.tfbnw.net [74.119.77.180]
14   174 ms   171 ms   170 ms po510.csw02a.snc5.tfbnw.net [74.119.78.22]
15   171 ms   169 ms   168 ms www-10-02-snc5.facebook.com [66.220.149.11]

Trace complete.

C:\Users\Aaron>

Aaroona: Its getting worse.

I have a friend on the same handover the same LNS the same everything yet I do not have these issues however they use my personal DNS server haven't got them to test ours. I'm also on the same router as you I have no issue my flatmate would be the first to moan about facebook not working thats all he uses the Internet for.

Whats your DNS resolution time?

---------------------------------------------------------------
Nebukadnessar

Regs

4066 posts

Uber Geek

Trusted

Snowflake

#594735 13-Mar-2012 20:07

your facebook tracert looks fine (about the same as mine), and you're obvioulsly getting full speed (15mbps) over the wire to slingshot so it cant be an exchange/cabinet overcrowding problem.

if you have another computer you can test with, that should rule out local pc issues such as antivirus etc

you should also make sure you do any tests with wired, not wireless, to rule out wifi issues.

if all that is covered, then i'd be inclined to say the issue is at the ISP end..

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

Nebbie

458 posts

Ultimate Geek

Trusted

#595235 14-Mar-2012 18:29

How has speeds been tonight?

---------------------------------------------------------------
Nebukadnessar

vfxguynz

34 posts

Geek

#595297 14-Mar-2012 20:39

Local seems to be back to normal (FS)

International (If you call AUS international..) is still crap. Trying to download eclipse..

I can download this 5x faster if I tether my iPhone (Vodafone 3G)...

Aaroona

3196 posts

Uber Geek

#595308 14-Mar-2012 21:02

Nebbie:
Aaroona:
1    2    12 ms    11 ms    11 ms cpiak1-l9-G-internet.tranzpeer.net [202.180.81.32]
3    13 ms    12 ms    12 ms vlan93-cpcak3-e1.tranzpeer.net [202.180.76.68]
4    12 ms    11 ms    13 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5    11 ms    20 ms    12 ms x7-1-0-101.akbr5.global-gateway.net.nz [202.50.234.61]
6    12 ms    12 ms    12 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7    14 ms    16 ms    13 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8   137 ms   137 ms   137 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.142]
9   168 ms   170 ms   168 ms ae1-3.sjbr2.global-gateway.net.nz [203.96.120.94]
10   169 ms   168 ms   168 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]
11   168 ms   170 ms   169 ms paix.br01.pao1.tfbnw.net [198.32.176.71]
12   169 ms   169 ms   170 ms ae10.bb01.pao1.tfbnw.net [74.119.77.128]
13   171 ms   171 ms   171 ms ae0.dr01.snc5.tfbnw.net [74.119.77.180]
14   174 ms   171 ms   170 ms po510.csw02a.snc5.tfbnw.net [74.119.78.22]
15   171 ms   169 ms   168 ms www-10-02-snc5.facebook.com [66.220.149.11]

Trace complete.

C:\Users\Aaron>

Aaroona: Its getting worse.

[image]

I have a friend on the same handover the same LNS the same everything yet I do not have these issues however they use my personal DNS server haven't got them to test ours. I'm also on the same router as you I have no issue my flatmate would be the first to moan about facebook not working thats all he uses the Internet for.

Whats your DNS resolution time?

LNS?
DNS resolution time? Mind walking me through that one?

Seems local content has picked up considerably at the expense of any international traffic.

Facebook still quite slow; google is on again off again slow at the moment.
Youtube is still balls. Lucky to get 200-300kbps (approx. 40kb/s). videos that have millions of views are okay (being the most popular/cached)
though even this video here: http://www.youtube.com/watch?v=_dJCLaoBZvM&feature=related I only get 50kbps-200kbps (Just rmemeber this is an example. It doesnt mean its just this one video). So I can't stream even at the basic 360p.

Regs: your facebook tracert looks fine (about the same as mine), and you're obvioulsly getting full speed (15mbps) over the wire to slingshot so it cant be an exchange/cabinet overcrowding problem.

if you have another computer you can test with, that should rule out local pc issues such as antivirus etc

you should also make sure you do any tests with wired, not wireless, to rule out wifi issues.

if all that is covered, then i'd be inclined to say the issue is at the ISP end..

I absolutely can confirm that its not my PC. Again, its been fine for months prior to this. I reinstall Windows regularly, and I also have tried a different PC. I also get the same result on my iPhone/iPad. (might I add that most nights the appstore can be close to un-usable).

My line stats are perfectly fine;
Bandwidth (Up/Down) [kbps/kbps]:1.273 / 17.174

Line Attenuation (Up/Down) [dB]:5,0 / 11,5

SN Margin (Up/Down) [dB]:12,5 / 12,0

I dont know what else I can do to show you guys...

Loading little images I friend sends me which is hosted on dropbox, files that are even 100kb or less, load like I'm on dialup.

streaming this file from youtube: http://www.youtube.com/watch?v=lGLTyTkqnmM&feature=related - can't stream it at 240p.

Im putting this down to shaping. Things download at line speed like that they used to, for example a download from a hosting site, then drops to 100kb/s.
Youtube does the same thing sometimes, starts off really well, then dies down to 200kbps or slower. Or I will just get crap right from the start.

I dont know what's happened over the last month, but someones flicked the wrong switch.

Also worth noting: Skype used to work fantastic, EVERY SINGLE TIME. The other day I jump on a phone call to a mate of mine who I used to speak to all the time (hes also on fibre) and I had the call drop about... 3 times? broken audio etc. There was no video on that chat.

Regs

4066 posts

Uber Geek

Trusted

Snowflake

#595328 14-Mar-2012 21:22

screams along on my 7mbps adsl connection (but callplus adsl, not slingshot adsl):

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

Aaroona

3196 posts

Uber Geek

#595394 14-Mar-2012 23:09

Just got this a couple of minutes ago....

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