Genius during power outage

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Genius during power outage

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#591751 7-Mar-2012 14:05

sbiddle: Genius has the VM built into the modem, it's not in Orcon's voice core. Because of this there is no way a call can divert to VM if the Genius isn't connected.

This has been made pretty clear in their marketing, but obviously is a downside if you have no power.

Ouch. Especially if the system announces 'not in service', which makes it sound like a disconnected number rather than 'not available right now'

A

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#591775 7-Mar-2012 14:43

Get yourself an UPS :)

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#591778 7-Mar-2012 14:46

This shows one of the major issues with Genius and personally it should be supplied with a UPS especially for any UFB customers.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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#591780 7-Mar-2012 14:49

Just looking at UPS now. DSE seems to have one that would do http://www.dicksmith.co.nz/product/M7694/dynamix-1000va-ups-with-lcd-screen

openmedia: This shows one of the major issues with Genius and personally it should be supplied with a UPS especially for any UFB customers.

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#591789 7-Mar-2012 14:55

ronw: Just looking at UPS now. DSE seems to have one that would do http://www.dicksmith.co.nz/product/M7694/dynamix-1000va-ups-with-lcd-screen
openmedia: This shows one of the major issues with Genius and personally it should be supplied with a UPS especially for any UFB customers.

Hey Ron,

Do you recon you could add below your quotes?
Its just that is the way everyone else does it and it can make it confusing when you have nested quotes and it looks like openmedia was replying to you instead of the other way around.

Hmmmm

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#591792 7-Mar-2012 14:58

Was actually waiting for a post like this for a while, I had pointed this out a few times but a lot of people don't see past the marketing hype and don't actually understand what they are getting apart from a cheap box,

The services being offered and I think are pretty limited and there are only 2 of them I think but both seem to be done locally on the box as the Softswitch used does not appear to have any IN functionality for customers (Happy to be corrected by Orcon Reps), so the easy way is to let a box do it for you however as you have found out this does have major drawbacks during any type of outage, access or power etc, IMHO this is a really cheap and poor deployment model when your platform isn't capable of doing the IN in the cloud.

Most other providers use a Softswitch that has "Cloud based IN" with a much more advanced feature set that operate fully for customers when their devices are offline , ie they get calls forwarded automatically as soon as the devices goes offline and stops when it comes back, they still have voice-mail options , all services can be controlled from a web and Voice portal regardless of the box state, This service I believe can only be controlled at the Box level, as I said before happy to be corrected by the Orcon reps , good on Mr Bartlett for his marketing hype but when you need the services some of these cheaper options I think you will find will be found wanting as in this type of case, unfortunately customers tend to follow the marketing hype.

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#591800 7-Mar-2012 15:08

I have no idea why people get so upset re top/bottom posting. With so many people reading their traffic on cellphones/tablets these days top posting makes so much more sense. Most people IMO want to read the answer, if they want to check the question they can scroll to the

and everything below is the previous message(s). SO much easier and you get straight to the point

Hey Ron,

Do you recon you could add below your quotes?
Its just that is the way everyone else does it and it can make it confusing when you have nested quotes and it looks like openmedia was replying to you instead of the other way around.

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#591806 7-Mar-2012 15:14

I agree but like everything else in life we learn as we go.
I am waiting for Orcon to reply to my ticket but as they quote up to 5 days to reply I wont hold my breath.
Why we cannot get any sort of service from firms in NZ I do not know. If I was running the company (Orcon) I would want every job ticket answered the same day it was received, You may not be able to solve a problem on the same day but your customer deserves a reply from a human not just an auto reply saying wait 5 days. they actually seemed quite good until Kordia took over and then I guess like all State Owned companies they have downgraded service to raise the profit for their masters. To hell with service

maverick: Was actually waiting for a post like this for a while, I had pointed this out a few times but a lot of people don't see past the marketing hype and don't actually understand what they are getting apart from a cheap box,
Most other providers use a Softswitch that has "Cloud based IN" with a much more advanced feature set that operate fully for customers when their devices are offline , ie they get calls forwarded automatically as soon as the devices goes offline and stops when it comes back, they still have voice-mail options , all services can be controlled from a web and Voice portal regardless of the box state, This service I believe can only be controlled at the Box level, as I said before happy to be corrected by the Orcon reps , good on Mr Bartlett for his marketing hype but when you need the services some of these cheaper options I think you will find will be found wanting as in this type of case, unfortunately customers tend to follow the marketing hype.

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#591813 7-Mar-2012 15:34

ronw: I agree but like everything else in life we learn as we go.
I am waiting for Orcon to reply to my ticket but as they quote up to 5 days to reply I wont hold my breath.
Why we cannot get any sort of service from firms in NZ I do not know. If I was running the company (Orcon) I would want every job ticket answered the same day it was received, You may not be able to solve a problem on the same day but your customer deserves a reply from a human not just an auto reply saying wait 5 days. they actually seemed quite good until Kordia took over and then I guess like all State Owned companies they have downgraded service to raise the profit for their masters. To hell with service

Interesting point of view.
Professionally I deal with Kordia a lot and I can verify that this could not be further from the truth.
It would be like comparing WxC (Kordia) with Slingshot (Orcon)

Hmmmm

ronw

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#591819 7-Mar-2012 15:42

Dont understand that Kordia own Orcon. Slingshot is Malcolm DIck and co if I remember correctly.

cisconz:
Interesting point of view.
Professionally I deal with Kordia a lot and I can verify that this could not be further from the truth.
It would be like comparing WxC (Kordia) with Slingshot (Orcon)

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#591824 7-Mar-2012 15:47

maverick:
Most other providers use a Softswitch that has "Cloud based IN" with a much more advanced feature set that operate fully for customers when their devices are offline , ie they get calls forwarded automatically as soon as the devices goes offline and stops when it comes back, they still have voice-mail options , all services can be controlled from a web and Voice portal regardless of the box state,

>> just surprised that in 2012 something like this wouldn't have been put together. If you're going to all the effort to roll a box and put in voip, network voicemail and call divert should be easy.

I guess.

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#591836 7-Mar-2012 16:16

ronw: Dont understand that Kordia own Orcon. Slingshot is Malcolm DIck and co if I remember correctly.

I was more refering to the excellent support I receive from Kordia and WxC vs the sub par from Orcon and Slingshot.

Hmmmm

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#591838 7-Mar-2012 16:18

maverick: Was actually waiting for a post like this for a while, I had pointed this out a few times but a lot of people don't see past the marketing hype and don't actually understand what they are getting apart from a cheap box,

The services being offered and I think are pretty limited and there are only 2 of them I think but both seem to be done locally on the box as the Softswitch used does not appear to have any IN functionality for customers (Happy to be corrected by Orcon Reps), so the easy way is to let a box do it for you however as you have found out this does have major drawbacks during any type of outage, access or power etc, IMHO this is a really cheap and poor deployment model when your platform isn't capable of doing the IN in the cloud.

Most other providers use a Softswitch that has "Cloud based IN" with a much more advanced feature set that operate fully for customers when their devices are offline , ie they get calls forwarded automatically as soon as the devices goes offline and stops when it comes back, they still have voice-mail options , all services can be controlled from a web and Voice portal regardless of the box state, This service I believe can only be controlled at the Box level, as I said before happy to be corrected by the Orcon reps , good on Mr Bartlett for his marketing hype but when you need the services some of these cheaper options I think you will find will be found wanting as in this type of case, unfortunately customers tend to follow the marketing hype.

Are you implying that the 'GENIUS' should be changed to just 'SMART' ;)

I was under the impression Orcon also offer a business grade voice service using a Broadsoft soft-switch?

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#591842 7-Mar-2012 16:31

LOL Nope, but if you want "Real Genius" then there are probably a few more services that could carry that tag, the SIEMENS boys would have a heart attack if say Broadsoft around them, they lose out majorly in comparison when it comes to IN services, its like comparing SD to HD , AM vs FM

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#591849 7-Mar-2012 16:38

openmedia: This shows one of the major issues with Genius and personally it should be supplied with a UPS especially for any UFB customers.

So, should Orcon also be responsible for the active battery monitoring of the UPS, and then responsible for alerting the user when the power has failed so they can address the issue (if it's a local issue)? What about paying for the UPS battery replacement when they reach the end of their servicable life? SHould Orcon be resposible for that as well? Should they do an onsite battery replacement or send a new UPS every 3-4 years to the customer and then get the old one sent in (at whose expense) for recycling?

Should Orcon monitor the device (somehow) the UPS load to make sure the user isn't also powering a NAS or security system from the UPS as well?

My point is that "it should be supplied with a UPS" is a simplistic statement and all the issues I raise (and MANY more) would need to be considered first. As you can see, there's scope for a significant ongoing cost to just supplying a UPS.

Personally, (and I'm not sure this is what will end up happening) I believe consumers should themselves be responsible for providing power to their internet and VOIP gear and if an individual values communications during a power outage as highly as I do (for example), they will buy a cheap UPS and maintain it themselves.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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