Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

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367 posts

Ultimate Geek
+1 received by user: 13

#1325029 15-Jun-2015 14:48

What was once just a peak time speed drop is now my consistent speed during the day...

Xanzoken

11 posts

Geek

#1329376 22-Jun-2015 16:45

Sounddude: Hi Guys

Sorry for not updating you. We have been working hard behind the scenes to resolve.

We believe we have found the issue and working hard to implement. Will have an update soon on timing.

Any update on this? Still an issue here..

DensitY

25 posts

Geek
+1 received by user: 1

#1330328 24-Jun-2015 06:19

Well something has changed

While it is 6am, I've woken up to this

it has been quiet a while since it has gone over 70Mb/sec. Maybe worth people checking to confirm any changes (I'll need to check during peak hours later on).

kiwikiwi

455 posts

Ultimate Geek
+1 received by user: 57

#1330340 24-Jun-2015 07:54

Yep noticing a huge difference.

Shame it took so long I would of happily stayed but I'm still going ahead and changing ISPs anyway.

At least it's getting sorted for the people who are staying.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

Sounddude

I fix stuff!
1935 posts

Uber Geek
+1 received by user: 640

Trusted

2degrees

Lifetime subscriber

#1330587 24-Jun-2015 12:15

Xanzoken:

Any update on this? Still an issue here..

We have migrated some areas over now to our new BNG platform.

Auckland will be done mid next week all going well.

Jedateach

25 posts

Geek
+1 received by user: 1

#1332488 27-Jun-2015 00:16

Spent the better part of an hour on the phone earlier today trying to fix the reason I'm getting 30/10 while paying for 100mbit.

After factory resetting everything and restarting everything 17 times, the lady on the phone seemed to agree with my initial point of that I'm somehow limited to 30/10 and has escalated it to someone else :/ sigh.

New World

Shop on-line at New World now for your groceries (affiliate link).

paparata

33 posts

Geek
+1 received by user: 5

#1332895 28-Jun-2015 11:30

Also currently experiencing degraded performance. Our exchange is at Bombay. When we started out we were getting download speed of above 10 Mbps but now around 5. We had serious instability this past week with broadband dropping out multiple times per day. This has never been a problem previously. Contacted the helpdesk and they got me to disable IPV6. Since then internet availability has been more stable. But degradation of download speed remains

Sounddude

I fix stuff!
1935 posts

Uber Geek
+1 received by user: 640

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2degrees

Lifetime subscriber

#1333228 29-Jun-2015 10:54

paparata: Also currently experiencing degraded performance. Our exchange is at Bombay. When we started out we were getting download speed of above 10 Mbps but now around 5. We had serious instability this past week with broadband dropping out multiple times per day. This has never been a problem previously. Contacted the helpdesk and they got me to disable IPV6. Since then internet availability has been more stable. But degradation of download speed remains

Sounds like a line fault to me. Very unrelated to this thread which is about UFB speeds.

Disabling IPV6 won't do much to change a line fault.

Best to continue with the helpdesk to get the fault diagnosed and fixed.

lNomNoml

1842 posts

Uber Geek
+1 received by user: 521

ID Verified

#1334313 30-Jun-2015 16:42

Manurewa, Auckland

Jedateach

25 posts

Geek
+1 received by user: 1

#1335338 1-Jul-2015 20:27

Day 8 of our '100/50' month on Orcon.

Phone still doesn't work for taking phone calls (we answer, can't hear them, can make calls out 100% fine, they can hear us)

At least I'm getting the speeds I was supposed to be getting last month I guess?

skylight01

54 posts

Master Geek
+1 received by user: 5

#1337310 5-Jul-2015 15:28

Our speeds are normal again, Auckland.

New World

Shop on-line at New World now for your groceries (affiliate link).

GTRgod

26 posts

Geek
+1 received by user: 4

#1348086 20-Jul-2015 23:26

Henderson, Auckland. 100down/20up plan.

This appeared back to normal for a few weeks at least... but sadly, speed check tonight (Monday 11:15pm) only showing half speed down again! 52down/19up. This is the first time I have checked in about a week.

Anyone else seen this deja vu ?

andybrrr

30 posts

Geek
+1 received by user: 3

#1348087 20-Jul-2015 23:33

Yup.. Mine appeared normal for weeks, 100/20 again, and then they sent me mail stating it would be resolved soon (?) so I checked it a few days in a row.. Back to like 47-56/14ish..

GTRgod

26 posts

Geek
+1 received by user: 4

#1360316 6-Aug-2015 21:43

Orcon "fibre" has reached a new low tonight.
I'm lost for words.

(The words I have used, I cannot share on this forum)

'100'/20 plan... disgraceful.

bameron

305 posts

Ultimate Geek
+1 received by user: 105

Trusted

2degrees

#1360451 7-Aug-2015 08:42

Hi all,

Reports of problems in this thread have become increasingly sporadic - we'd ask that you contact our Helpdesk on 0800 13 14 15 to report any issues in the first instance so we can get these properly logged.

Cheers,

Cam

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