2degrees: Changes to IP Addresses (CGNAT)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees: Changes to IP Addresses (CGNAT)

1 | ... | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | ... | 32

19 posts

Geek
+1 received by user: 3

#2403130 21-Jan-2020 20:06

Linux:
phantomdb:

blueether:

Thanks 2Dgrees, all sorted

of interest what was the outcome?

Free static I bet

Yep, The service wasn't quite as good as the Snap days but a good outcome

phantomdb

585 posts

Ultimate Geek
+1 received by user: 103

Lifetime subscriber

#2404848 22-Jan-2020 17:50

blueether:

Yep, The service wasn't quite as good as the Snap days but a good outcome

Cheers, cgnat is the only thing stopping me jumping ship.

and since 2deg are being very helpful with customers it explains why i wish to support them.

[ SIGNATURE HERE ]

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2404849 22-Jan-2020 17:51

phantomdb:

Cheers, cgnat is the only thing stopping me jumping ship.

and since 2deg are being very helpful with customers it explains why i wish to support them.

you can always just jump ship to a provider that still supplies public ips ;)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

michaelmurfy

meow
13581 posts

Uber Geek
+1 received by user: 10914

Moderator

ID Verified

Trusted

Lifetime subscriber

#2404853 22-Jan-2020 17:57

hio77:

you can always just jump ship to a provider that still supplies public ips ;)

Whilst you get a public IP you also lose out on IPv6 and all the other goodies. You can't win.

Or, new idea, just phone 2degrees and say "I want to switch however I have something that requires a public IP" and see what they say. But if you don't have any explicit port forwards running on your router chances are you won't notice anything different being on CG-NAT. If this is the case, just switch, experience CG-NAT and if anything is fully broken or you can't do anything then phone them and they'll rectify it.

Colleague of mine switched to 2degrees just last week - placed straight on CG-NAT. She noticed something wasn't working, 2degrees made it right.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

NickMack

977 posts

Ultimate Geek
+1 received by user: 831

Trusted

In memoriam

Lifetime subscriber

#2405162 23-Jan-2020 09:59

hio77:

phantomdb:

Cheers, cgnat is the only thing stopping me jumping ship.

and since 2deg are being very helpful with customers it explains why i wish to support them.

you can always just jump ship to a provider that still supplies public ips ;)

:-)

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

mattsin

8 posts

Wannabe Geek

#2412723 4-Feb-2020 21:57

Age of empires 2 DE player and 2d customer - being able to connect to multi-player games or host my own servers stopped working this week - every attempt just resulted in a timeout. Suspected CGnat so after discussing with 2d over the phone convinced them to give me a fixed ip and resolved the issue. Mentioning on here in case anyone else comes across the issue.

Dell

Shop now for Dell laptops and other devices (affiliate link).

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2412724 4-Feb-2020 21:59

mattsin: Age of empires 2 DE player and 2d customer - being able to connect to multi-player games or host my own servers stopped working this week - every attempt just resulted in a timeout. Suspected CGnat so after discussing with 2d over the phone convinced them to give me a fixed ip and resolved the issue. Mentioning on here in case anyone else comes across the issue.

DE doesn't use ptp. It's dedicated servers...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

spronkey

117 posts

Master Geek
+1 received by user: 48

#2412747 4-Feb-2020 22:45

Large sigh. Was out of the house today, went to connect to my sshd (first time in quite a while), times out. Spent ages trying to figure it out to no avail - presumed that either sshd was down, or something had happened to my No-IP updates.

Got home tonight to find neither - sshd is up just fine, and No-IP has been updating with addresses that aren't the same as the one the FRITZ!Box reports. Surely they hadn't changed me to CGNAT, I think, as I hadn't had any communications from 2d to the effect.

Come here to find this has been a thing from them for a while. Extremely disappointed - very, very poor form to make such a change without even notifying the customers, I'll be giving the 2d support helpdesk an earful tomorrow. Just adds to the pile of reasons lately to abandon ship.

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2412750 4-Feb-2020 23:00

What do you think "giving the help desk an earful" will achieve?

These CG-NAT changes were all made a long time ago, so if you've only just noticed it now all you need to do is call them, actually be friendly to them, and your issue will be fixed in minutes.

The reasons for not notifying customers in advance have already been discussed in detail, especially the fact 99% of customers aren't affected by it.

spronkey

117 posts

Master Geek
+1 received by user: 48

#2412774 4-Feb-2020 23:48

sbiddle: What do you think "giving the help desk an earful" will achieve?

These CG-NAT changes were all made a long time ago, so if you've only just noticed it now all you need to do is call them, actually be friendly to them, and your issue will be fixed in minutes.

The reasons for not notifying customers in advance have already been discussed in detail, especially the fact 99% of customers aren't affected by it.

I've read much of the discussion; I don't have to agree with their rationale for not informing me that they were making some pretty substantial changes to the service I am buying from them - hell, one of the main reasons for sticking with 2degrees for fibre (after being somewhat unhappy with their disregard of Snap customers) in the first place was their answer to "do you use CGNAT at all?".

Yelling loudly at someone would make me feel better for the lost hour and a half of my life troubleshooting my connection problem earlier today. I'm not going to, because I understand that in most cases the helpdesk staff have no say over these decisions. But I shouldn't have to be friendly to the helpdesk just for them to remedy this, because (at least in my opinion) it's a breach of their obligations under the CGA to provide me with the same service they told me they provided in the first place, and have never told me has changed.

It wouldn't have been hard for them to send an email asking their customers whether they use (port forward required services here), and work out a plan so those customers didn't suddenly discover their internet connection has been maimed.

Do you honestly think this is good behaviour from this ISP? Because I don't, and I feel the need more and more to call out this kind of excrement when I see it because so many seem to be content with shrugging their shoulders and saying "oh it's no big deal".

lxsw20

3691 posts

Uber Geek
+1 received by user: 2178

Subscriber

#2412775 5-Feb-2020 00:01

I think if you sent out an email like you suggested, you would just confuse 99% of customers and cause chaos on their support staff telling everyone they don't really need to worry about it.

Talk about mountain out of a molehill stuff.

AliExpress

Shop now on AliExpress (affiliate link).

Handle9

11927 posts

Uber Geek
+1 received by user: 9683

Trusted

Lifetime subscriber

#2412778 5-Feb-2020 01:16

lxsw20:

I think if you sent out an email like you suggested, you would just confuse 99% of customers and cause chaos on their support staff telling everyone they don't really need to worry about it.

Talk about mountain out of a molehill stuff.

A customer has every right to be upset about what 2degrees has done here. It was a conscious business decision by 2degrees to manage the process this way and let down a group of customers. Sure it may be a small group but the affected customers have every right to be annoyed.

Jiriteach

1139 posts

Uber Geek
+1 received by user: 373

ID Verified

Trusted

Lifetime subscriber

#2412784 5-Feb-2020 06:30

The solution is really simple - ring the help desk and have a chat with them. There are options in solving this. Pointless ranting on here nor to them. This is becoming an industry standard now with many ISP’s choosing to move to CG-NAT.

Causes too much confusion to 95% of customers who have no idea what this means.

-- opinions expressed by me are solely my own. ie - personal

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2412793 5-Feb-2020 07:38

Handle9:

lxsw20:

I think if you sent out an email like you suggested, you would just confuse 99% of customers and cause chaos on their support staff telling everyone they don't really need to worry about it.

Talk about mountain out of a molehill stuff.

A customer has every right to be upset about what 2degrees has done here. It was a conscious business decision by 2degrees to manage the process this way and let down a group of customers. Sure it may be a small group but the affected customers have every right to be annoyed.

Of course it was a conscious decision - because any other decision involving contacting every customer would be unmanageable. You'd be creating mass confusion for the 99% of customers who this move doesn't affect.

I've seen rants elsewhere from people suggesting the world is going to end as a result of this and the massive inconvenience it's caused, and yet it's now taken them (depending on when they were changed) 2-3 months to notice. Considering how simple the fix is and how happy 2D are to give out public IP's for customers who need them I firmly stand by my comments earlier that it's faux outrage simply because people simply want to be outraged.

If people truly believe their ISP is terrible and the world is ending then don't just talk about it but build a bridge and move on. There are 80+ providers in the market so you have plenty of options.

I just look at all the positives from this - there are now even insecure CCTV cameras that have disappeared off the Internet because of the CG-NAT move, and I'm sure lots of other poorly configured devices and port forwards that have now been removed which helps make the Internet a better place for us all.

richms

29105 posts

Uber Geek
+1 received by user: 10222

Trusted

Lifetime subscriber

#2412801 5-Feb-2020 08:21

They are only going to notice when their PPP drops and they get a new connection with the now natted address on it, so its not that people have just noticed, its that its just happened to them.

Richard rich.ms

1 | ... | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | ... | 32