Samsung Galaxy S3 firmware updates

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Samsung Galaxy S3 firmware updates

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434 posts

Ultimate Geek
+1 received by user: 3
Inactive user

#660412 23-Jul-2012 15:13

uglyb0b:
menabassily: Here is what I have concluded from all this:

If you want to use warranty after rooting or using a custom ROM (without a court/dispute) that's what I am going to do:

I will back up my stock ROM, after checking there are no updated available using this guide: [How to] Download/Backup your samsung stock firmware from Samsung servers including your provider packages
I will ROOT, flash a custom ROM, or whatever changes I want to make.
Now I have a problem with my phone that I believe warranty should take care of. I will give them the phone EXACTLY as I got it from them (software wise). Meaning not rooted, with the latest version of their ROM and 0 counter. But how can I do this:
Backup my files, apps and data.
Reset the Counter (Video Tutorial How To Reset Galaxy S3 Flash Counter (set to 0))
Unroot my phone - (How to)
Flash my Stock original firmware ([How to] Download/Backup your samsung stock firmware from Samsung servers including your provider packages)
Check if the issue still exist, then it is not software dependant and they are legally obligated to fix that issue, since it is in the same state as you have purchased it (software wise).

Any comments??

Well said. I would do exactly the same thing. I wouldn't even consider making a warranty claim without doing all of this.

Many think that doing this is some kinda cheating. I disagree, If you do this, you will make sure that the defect you are claiming warranty about is not software related, so you can claim warranty with confidence that whatever you've done to the phone has nothing to do with the defect.

Sighs of relief...

Damager

2125 posts

Uber Geek
+1 received by user: 37

#660560 23-Jul-2012 18:31

menabassily: Here is what I have concluded from all this:

If you want to use warranty after rooting or using a custom ROM (without a court/dispute) that's what I am going to do:

I will back up my stock ROM, after checking there are no updated available using this guide: [How to] Download/Backup your samsung stock firmware from Samsung servers including your provider packages
I will ROOT, flash a custom ROM, or whatever changes I want to make.
Now I have a problem with my phone that I believe warranty should take care of. I will give them the phone EXACTLY as I got it from them (software wise). Meaning not rooted, with the latest version of their ROM and 0 counter. But how can I do this:
Backup my files, apps and data.
Reset the Counter (Video Tutorial How To Reset Galaxy S3 Flash Counter (set to 0))
Unroot my phone - (How to)
Flash my Stock original firmware ([How to] Download/Backup your samsung stock firmware from Samsung servers including your provider packages)
Check if the issue still exist, then it is not software dependant and they are legally obligated to fix that issue, since it is in the same state as you have purchased it (software wise).

Any comments??

After triangle away, wouldn't you just skip the unroot and go straight to flashing the stock rom via odin?

- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
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- What's next??? S3?

menabassily

434 posts

Ultimate Geek
+1 received by user: 3
Inactive user

#660579 23-Jul-2012 19:09

Damager:
After triangle away, wouldn't you just skip the unroot and go straight to flashing the stock rom via odin?

I think you're right, flashing the the stock rom is unrooting.

kohum

21 posts

Geek

#661107 24-Jul-2012 16:13

2DegreesCare: Hi, we'll let you know on here (Geekzone) as soon as we know. As above, nothing has been made public yet.

^POB

Quick question... Why is that the users in the UK got a firmware upgrade with brightness control in their notifications & other fixes almost a month back and we still don't have those updates here ... how different are the firmwares for an update to take so long? This android update situation is a complete mess even for the same handset!

menabassily

434 posts

Ultimate Geek
+1 received by user: 3
Inactive user

#661117 24-Jul-2012 16:36

kohum:
2DegreesCare: Hi, we'll let you know on here (Geekzone) as soon as we know. As above, nothing has been made public yet.

^POB

Quick question... Why is that the users in the UK got a firmware upgrade with brightness control in their notifications & other fixes almost a month back and we still don't have those updates here ... how different are the firmwares for an update to take so long? This android update situation is a complete mess even for the same handset!

This is the usual for NZ service providers, if you think we as 2degrees customers using i9300 are unlucky, take a look at this Topic and feel the real pain. A friend of mine with Galaxy Note (vodafone) still using Android 2.3 or something.

While it's a valid point that they need time to "test" any software update, it's never a good excuse as other countries and service providers (including the same service provider in another country, ex. Vodafone UK) have done that already.

I believe the problem is, our service providers haven't got used to the fact that not only geeky (minority) users need software upgrades. For example, my friend who's looking for ICS for Galaxy Note (vodafone) really NEEDS it for language support as he sends/received txts, emails etc in a language other than English and he can't do this now with his "Fancy" new phone.

A marketing point of view suggests that (from a service provider marketing manager perspective) the NZ markets has a lot of phones other than Android phones (even though that android users are probably a majority) and as I mentioned before they probably believe that the average normal android user doesn't really care about the upgrade.

Don't forget that any software upgrade costs the service providers time and money, and they won't do it just to please us, they need to see an outcome out of it, which is fair to an extend. The Galaxy note example has gone way out of Vodafone's hand, as a number of users gave up on them and sold their Galaxy Note phones, some switched to another company out of disappointment, and others are still in rage of the way they have been mislead (including my friend) and won't recommend Vodafone again (or so I've been told)

In this particular case, I believe vodafone has made a huge mistake by locking up this topic, and they need to get this thing sorted ASAP. A frustrated customer is not a the way they want their customers to be for sure.

I also hope that other service providers (especially 2degrees) learn from this lesson and understand that sometimes there is a real need to get software updates, and failing to do so in an acceptable time frame, will add to their loses.

johnr

19282 posts

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#661120 24-Jul-2012 16:41

menabassily the topic was locked due to trolling by one user and other users asking when is Vodafone going to finish approving the update when it was done weeks back as posted in the thread

John

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menabassily

434 posts

Ultimate Geek
+1 received by user: 3
Inactive user

#661123 24-Jul-2012 16:47

johnr: menabassily the topic was locked due to trolling by one user and other users asking when is Vodafone going to finish approving the update when it was done weeks back as posted in the thread

John

I really love it that we have you guys in here, it does add a value to your services and shows that you care.

John, I am just an observer, I am not a vodafone client anymore, I don't have a Galaxy note, and most of my information are based on me reading the posts and my friends moaning about you guys not updating his phone.

I have only expressed my humble opinion on the matter, and appreciate your post to clarify things. Despite all that, I still believe it's a mistake to lock this topic, it will only add to the user's frustration, and I know this for fact as I have seen the effect on one of them

kohum

21 posts

Geek

#661126 24-Jul-2012 16:51

@menabassily Sorry if I sound like a complete noob but don't we get the update directly from Samsung through kies? If that's the case, what work does the service provider have to do on the update?

johnr

19282 posts

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#661129 24-Jul-2012 16:55

kohum: @menabassily Sorry if I sound like a complete noob but don't we get the update directly from Samsung through kies? If that's the case, what work does the service provider have to do on the update?

The updates are approved by the carriers first before getting put into Kies

johnr

19282 posts

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+1 received by user: 2526
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#661131 24-Jul-2012 16:57

menabassily:
johnr: menabassily the topic was locked due to trolling by one user and other users asking when is Vodafone going to finish approving the update when it was done weeks back as posted in the thread

John

I really love it that we have you guys in here, it does add a value to your services and shows that you care.

John, I am just an observer, I am not a vodafone client anymore, I don't have a Galaxy note, and most of my information are based on me reading the posts and my friends moaning about you guys not updating his phone.

I have only expressed my humble opinion on the matter, and appreciate your post to clarify things. Despite all that, I still believe it's a mistake to lock this topic, it will only add to the user's frustration, and I know this for fact as I have seen the effect on one of them

The issue is you did not get to see the post that was removed

menabassily

434 posts

Ultimate Geek
+1 received by user: 3
Inactive user

#661132 24-Jul-2012 16:58

kohum: @menabassily Sorry if I sound like a complete noob but don't we get the update directly from Samsung through kies? If that's the case, what work does the service provider have to do on the update?

According to my humble knowledge about the subject, what you've mentioned is true, the only accepted way (by warranty) to upgrade firmwares is through Kies or using the "Update" menu item in your phone, but the service provider has to send Samsung their version of the firmware first (they need to include their CSC) then Samsung adds it to their Kies ROM server(s).

2degrees for example needs to adjust a firmware to support Touch2Pay using snapper enabled sim card, and so, each provider needs to add their own set of services and apps.

John, please correct me if I am wrong.

HP

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menabassily

434 posts

Ultimate Geek
+1 received by user: 3
Inactive user

#661134 24-Jul-2012 17:01

johnr:
menabassily:
johnr: menabassily the topic was locked due to trolling by one user and other users asking when is Vodafone going to finish approving the update when it was done weeks back as posted in the thread

John

I really love it that we have you guys in here, it does add a value to your services and shows that you care.

John, I am just an observer, I am not a vodafone client anymore, I don't have a Galaxy note, and most of my information are based on me reading the posts and my friends moaning about you guys not updating his phone.

I have only expressed my humble opinion on the matter, and appreciate your post to clarify things. Despite all that, I still believe it's a mistake to lock this topic, it will only add to the user's frustration, and I know this for fact as I have seen the effect on one of them

The issue is you did not get to see the post that was removed

I agree, and you probably have a good reason to lock the topic.

I am not sure if my friend has contacted you regarding this or not, but he is very frustrated because of this, as he told me, he believes that Vodafone locked the topic "because they have other important things to do".

menabassily

434 posts

Ultimate Geek
+1 received by user: 3
Inactive user

#661137 24-Jul-2012 17:08

I am sorry, I am not trying to be an A#$hole. So please forgive me if I have taken it too far or demanded/complained too much.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#661138 24-Jul-2012 17:09

menabassily:
johnr:
menabassily:
johnr: menabassily the topic was locked due to trolling by one user and other users asking when is Vodafone going to finish approving the update when it was done weeks back as posted in the thread

John

I really love it that we have you guys in here, it does add a value to your services and shows that you care.

John, I am just an observer, I am not a vodafone client anymore, I don't have a Galaxy note, and most of my information are based on me reading the posts and my friends moaning about you guys not updating his phone.

I have only expressed my humble opinion on the matter, and appreciate your post to clarify things. Despite all that, I still believe it's a mistake to lock this topic, it will only add to the user's frustration, and I know this for fact as I have seen the effect on one of them

The issue is you did not get to see the post that was removed

I agree, and you probably have a good reason to lock the topic.

I am not sure if my friend has contacted you regarding this or not, but he is very frustrated because of this, as he told me, he believes that Vodafone locked the topic "because they have other important things to do".

Your friend is 110% inocrrect and I even made it clear why the thread was locked,

kohum

21 posts

Geek

#661139 24-Jul-2012 17:10

menabassily:
kohum: @menabassily Sorry if I sound like a complete noob but don't we get the update directly from Samsung through kies? If that's the case, what work does the service provider have to do on the update?

According to my humble knowledge about the subject, what you've mentioned is true, the only accepted way (by warranty) to upgrade firmwares is through Kies or using the "Update" menu item in your phone, but the service provider has to send Samsung their version of the firmware first (they need to include their CSC) then Samsung adds it to their Kies ROM server(s).

2degrees for example needs to adjust a firmware to support Touch2Pay using snapper enabled sim card, and so, each provider needs to add their own set of services and apps.

John, please correct me if I am wrong.

I'm on Vodafone. However, I bought the phone from Dick Smith. I used Check Fus & the CSC is I9300NZCALE5 which I believe is a 2 degrees CSC? Looks like dick smith is selling unlocked 2 degrees mobiles. However, since I'm not on 2 degrees I don't have Touch2Pay. Obviously, in this case I would still have to wait until 2 degrees updates the firmware & sends it to Samsung? I'm guessing I won't be getting anything from Vodafone since the CSC is a 2 degrees one?

Wow... I just read what I wrote & realised what a messy situation this is. :)

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