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RalphFromSnap
776 posts

Ultimate Geek

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Snap Internet

  #657079 17-Jul-2012 15:10
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Good afternoon,


I've been informed that there is planned work tonight at 1am which will resolve this issue.


Cheers ^NM




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

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SamF
1578 posts

Uber Geek

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  #657191 17-Jul-2012 19:35
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Well, speeds have been fine tonight, tested at 5pm and just now and it's all good!

Napster

202 posts

Master Geek


  #657217 17-Jul-2012 20:23
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Cheers Ralph,

What was the issue?



RalphFromSnap
776 posts

Ultimate Geek

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Snap Internet

  #657247 17-Jul-2012 21:05
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Napster: Cheers Ralph,

What was the issue?


Hi Napster,

There are some errors on a 10Gbps interface for Residential DSL which needs is causing issues when under load (so is normally happening at night) we will be replacing this at around 1am tomorrow morning, it needs to be checked at both ends so we need to coordinate with Chorus. You might experience some degraded speeds tonight until it's fixed.






Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



Napster

202 posts

Master Geek


  #657309 17-Jul-2012 23:33
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Awesome good to know what was going on.

Thanks a lot Ralph

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