Botched provisioning final straw.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Botched provisioning final straw.

1 | 2 | 3

FireEngine

1223 posts

Uber Geek

Trusted

#892464 10-Sep-2013 06:36

Scotsman: So no answer regarding the testing on my line then?

Pretty sure they were running a 7-day test so they catch a patch of disconnections (otherwise they come back with No Fault Found even if we can see errors). Ill check when that did/will complete.

Seperately, the Aus extra capacity is being added so that experience should improve any time now....

Regards FireEngine

Scotsman

83 posts

Master Geek

#894741 12-Sep-2013 13:21

I'm pretty much losing my ability to stay loyal to you guys after years and years, this is really poor. Its been weeks and weeks and I still cant get a straight answer as to what the issue is.
If it takes 6 weeks and you still cant tell me what the issue is, how long will it take to fix it?

Your support ticket guys are now sending me that Orcon test.exe file and it just bombed out and froze.

Youtube and gaming/downloading files grind to a halt far too often (mostly evenings).

I'm getting little in the way of confidence that Orcon has the ability to remedy this.

Thanks for your input and assistance FireEngine all the same.

FireEngine

1223 posts

Uber Geek

Trusted

#894844 12-Sep-2013 17:41

Scotsman:
Thanks for your input and assistance FireEngine all the same.

The line tests have been run a couple of times but aren't conclusive, are you seeing an inprovement tonight as the extra Sydney capacity has landed?

Regards FireEngine

Scotsman

83 posts

Master Geek

#895398 13-Sep-2013 18:17

Stop the presses!

For the first time in........a long long long time...I actually have the same speed at night as I get during the day!

Around 15M down...:)

Will keep an eye on this, looks good so far!

1 | 2 | 3