Helpme6500: 

Well i have done the isolation test and with the other phones connected to the line out and replacing the DSL cable it still is stuck on 102.3dB. So if the router shows wrong numbers i can understand that, but when i played the game with phone lines out and new cable in, after doing the isolation test, i was still lagging in game with a wired connection with no other traffic so their isolation test didn't prove anything. So its either the internal wiring, faulty modem or because of a high DLM profile The CSR's are constantly throwing me back from a DLM reset. How can i contact some ACTUAL technical support people that understand networking terminology because these CSR's are useless, stubborn and don't understand a thing.