2degrees UFB, random outages this evening

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timmmay

20574 posts

Uber Geek

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Lifetime subscriber

#1401125 6-Oct-2015 16:20

I haven't been using my computer mid to late evening recently so I don't know.

tonysutorius

34 posts

Geek

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#1416184 29-Oct-2015 15:28

We are also a 2Degrees UFB subscriber in the Wellington region (Porirua), and are also experiencing this issue. I had thought it was just us, and was blaming dodgy wireless routers (will 2Degrees refund me for the two AC routers I just ordered before finding this thread?!).

As others report it is mainly occurring in the evenings, between 6-9pm, so appears somehow related to high demand. But its uneven, and running a speedtest when its happening yields normal results, so it doesn't appear as simple as bandwidth exhaustion.

Like the others, we see major sites become inaccessible for varying periods of time, typically several minutes or more. Bursts of instability seem to last for 15-30 minutes.

PLEASE sort this out 2Degrees, its a significant pain.

Tony

2degreesCare

1537 posts

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2degrees

#1416217 29-Oct-2015 16:17

tonysutorius: We are also a 2Degrees UFB subscriber in the Wellington region (Porirua), and are also experiencing this issue. I had thought it was just us, and was blaming dodgy wireless routers (will 2Degrees refund me for the two AC routers I just ordered before finding this thread?!).

As others report it is mainly occurring in the evenings, between 6-9pm, so appears somehow related to high demand. But its uneven, and running a speedtest when its happening yields normal results, so it doesn't appear as simple as bandwidth exhaustion.

Like the others, we see major sites become inaccessible for varying periods of time, typically several minutes or more. Bursts of instability seem to last for 15-30 minutes.

PLEASE sort this out 2Degrees, its a significant pain.

Tony

Hi there Tony,

Thanks for your post. We are not aware of any ongoing issues in your area, and the cause of the issues detailed in this thread were remedied around 3-4 weeks ago.

I've managed to locate your account from your GZ username, and I can see that your modem has been connected to us for a long time (current session is edging towards 2800hrs...) so definitely the first thing I'd recommend would be to give it a reboot. If you continue to have issues, please contact the care team on 0800 022 022 option 2 for Broadband, and they'll be able to open a ticket with our wholesaler to check the connection for you and get to the bottom of what is occurring.

Thanks,

Ralph ^JOB

solorvox

51 posts

Master Geek

#1418263 1-Nov-2015 19:21

And still having these random outages.

Youtube not working for me, works through tor. AGAIN snap/2D issue as here is the traceroute:

Dst: www.youtube.com

HOST: aries Loss% Snt Last Avg Best Wrst StDev

1.|-- 192.168.178.1 0.0% 10 0.3 0.3 0.3 0.4 0.0

2.|-- 93.40.69.111.static.snap.net.nz 0.0% 10 5.4 4.0 3.6 5.4 0.6

3.|-- 50.28.69.111.static.snap.net.nz 0.0% 10 12.3 13.0 12.3 17.6 1.6

4.|-- 51.28.69.111.static.snap.net.nz 0.0% 10 14.2 13.6 13.1 14.2 0.4

5.|-- 218.127.124.202.static.snap.net.nz 0.0% 10 12.2 12.4 12.2 13.0 0.3

Note it resolves to snap cache server and not an official google server. Pages load but videos won't stream giving unknown error. Html5 and flash player videos both effected.

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