2degrees UFB, random outages this evening

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees UFB, random outages this evening

timmmay

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#181026 29-Sep-2015 21:17

Is anyone else getting micro outages to international sites on 2degrees (ex Snap) UFB this evening? Facebook isn't loading, Paypal is timing out, lots of sites are having issues. Paypayl GETs seem to eb working better than POSTs (like creating an invoice). I've had to give up on it, I'll try at work tomorrow.

Johnsonville, Wellington.

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#1396893 29-Sep-2015 21:36

Sure am.

Bit over it now, same old routing issues..

Shock

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#1396940 29-Sep-2015 22:05

Yeah have been having it also here in Porirua.

Connecting to UFB? Go with Bigpipe and use this link for free credit!

EJnew

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#1396970 29-Sep-2015 22:45

I'm getting the same problem. Kelburn, Wellington, VDSL.

I rung the help desk, but they have no record of any problem.

This has happened quite a lot recently.

Netflix kept running through the micro outages, but web pages couldn't be found, and WoW disconnected.

voy1d

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#1396978 29-Sep-2015 23:06

I'm at work, but my partner in Wilton on VDSL has been vocal with me about this. Speaking to the helpdesk now and there are "no issues" with the network...

michaelmurfy

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#1396980 29-Sep-2015 23:10

Have been seeing them tonight too, has been a bit of a pain.

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timmmay

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#1397029 30-Sep-2015 07:57

Hopefully someone from Snap/2D can comment here, if not I'll call them if it happens again this evening. Annoying. This is the first time it's happened for me.

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solorvox

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#1397036 30-Sep-2015 08:23

This has been happening to me for months. Support always has me run tracerouts and then "tests my fibre line for errors" and finds none. They promis to call back and ****NEVER DO*****

I'm really sick of it. And thing is, it's 100% routing issue as I've used tor and can access sites that are down atm. Stuff.co.nz and steampowered.com are both 100% unreachable via direct access. But use tor, and boom it loads like a champ.

Really hating 2degress support and service, does anyone else offer 200/200 fibre that is good? Shame snap went away.

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timmmay

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#1397038 30-Sep-2015 08:27

solorvox: This has been happening to me for months. Support always has me run tracerouts and then "tests my fibre line for errors" and finds none. They promis to call back and ****NEVER DO***** I'm really sick of it. And thing is, it's 100% routing issue as I've used tor and can access sites that are down atm. Stuff.co.nz and steampowered.com are both 100% unreachable via direct access. But use tor, and boom it loads like a champ. Really hating 2degress support and service, does anyone else offer 200/200 fibre that is good? Shame snap went away.

That doesn't prove it's a routing issue, it could be anything, packets being dropped maybe. Suspect it'd be fine using a VPN, but I didn't think of that last night.

I moved from TC to Snap because of poor routing by TC, so if 2degrees screws that up I'll have to look at another ISP.

solorvox

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#1397048 30-Sep-2015 08:35

timmmay:<br>That doesn't prove it's a routing issue, it could be anything, packets being dropped maybe. Suspect it'd be fine using a VPN, but I didn't think of that last night.<br><br>I moved from TC to Snap because of poor routing by TC, so if 2degrees screws that up I'll have to look at another ISP.

Well you can go read my other posts for more detail. It's always dropped packets at snap IPs or ape.nzix. Like I said, been testing and having this problem for months and they just never call back. They have me supply proof and traceroutes but it never gets things fixed.

Plus if I can get 200Mbits (or about 20MB/s) from some sites with zero packet loss but get 100% from a site that otherwise works on tor. Same destination IPs too. It is a good indication their filter/cache/proxy is broken since the routes end in their IP space. But hey, the muppets the phone never seem to understand what I'm saying.

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timmmay

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#1397050 30-Sep-2015 08:36

Tried complaining on Twitter? That seems to be the main use for Twitter. BigPipe is worth considering I think, they seem to be just a naked connection, no proxying, no caching, just a connection.

solorvox

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#1397052 30-Sep-2015 08:40

timmmay: Tried complaining on Twitter? That seems to be the main use for Twitter. BigPipe is worth considering I think, they seem to be just a naked connection, no proxying, no caching, just a connection.

Funny, that's what snap used to be... and was still supposed to be because I have a contract. Might be time for Fair Go instead.

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timmmay

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#1397055 30-Sep-2015 08:45

solorvox:
timmmay: Tried complaining on Twitter? That seems to be the main use for Twitter. BigPipe is worth considering I think, they seem to be just a naked connection, no proxying, no caching, just a connection.

Funny, that's what snap used to be... and was still supposed to be because I have a contract. Might be time for Fair Go instead.

Probably too technical and not enough public interest. Vote with your wallet.

2degreesCare

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#1397238 30-Sep-2015 11:34

Hey everyone,

We've had reports of some packet loss to a small number of services yesterday evening which we are trying to investigate with our upstream providers.

What we need is some solid information from people affected, such as what services they are having issues with, as well as some traceroutes to these services at the time the issues are occuring.

If this happens again, can you please send examples to geekzone@2degreesbroadband.co.nz with the following information so we can pass this up the chain and get things further investigated:
- Broadband username/Customer number
- Location
- Services/sites you are having issues with
- Trace routes to these sites at the time of the issue, and ideally a clean one after as well if possible.

Thanks in advance,

Ralph

timmmay

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#1397592 30-Sep-2015 20:56

It's doing it again, right now, almost the same time as yesterday. Emailing now. Traceroutes shows a lot of packet loss during the outage, much less afterwards.

** Traceroutes during the problem

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms fritz.box [192.168.x.x]
2     4 ms     2 ms     3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3     *        *        *     Request timed out.
4     *        *        *     Request timed out.
5     *        *        *     Request timed out.
6     *        *        *     Request timed out.
7    35 ms    34 ms    34 ms msw1aa.01.syd1.tfbnw.net [173.252.66.84]
8    34 ms    33 ms    35 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]

Trace complete.

tracert www.paypal.com

Tracing route to e6166.a.akamaiedge.net [23.222.99.56]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms fritz.box [192.168.x.x]
2     2 ms     3 ms     3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3    15 ms    15 ms    15 ms snap1.ape.nzix.net [192.203.154.120]
4    30 ms    19 ms    14 ms akamai.ape.nzix.net [192.203.154.177]
5     *       13 ms    14 ms a23-222-99-56.deploy.static.akamaitechnologies.com [23.222.99.56]

** Traceroutes a little later

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms fritz.box [192.168.x.x]
2     5 ms     2 ms     3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3     *        *        *     Request timed out.
4     *       37 ms    34 ms 23655.syd.equinix.com [202.167.228.156]
5    36 ms    34 ms    35 ms 32934.syd.equinix.com [202.167.228.39]
6    38 ms    34 ms    34 ms psw01c.syd1.tfbnw.net [173.252.66.52]
7    34 ms    34 ms    34 ms msw1aa.01.syd1.tfbnw.net [173.252.66.84]
8    35 ms    34 ms    34 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]

Trace complete.

tracert www.paypal.com

Tracing route to e6166.a.akamaiedge.net [23.222.99.56]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.x.x]
2 2 ms 3 ms 3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 12 ms 14 ms 14 ms snap1.ape.nzix.net [192.203.154.120]
4 13 ms 14 ms 14 ms akamai.ape.nzix.net [192.203.154.177]
5 14 ms 13 ms 14 ms a23-222-99-56.deploy.static.akamaitechnologies.com [23.222.99.56]

Trace complete.

timmmay

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#1397616 30-Sep-2015 21:17

It got worse, then better, then slightly worse again.

21:12

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.x.x]
2 5 ms 2 ms 3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 37 ms 34 ms 34 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]

21:14

tracert www.facebook.com

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.1.5]
2 3 ms 2 ms 3 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 * * * Request timed out.
4 53 ms 37 ms 34 ms 23655.syd.equinix.com [202.167.228.156]
5 35 ms 34 ms 34 ms 32934.syd.equinix.com [202.167.228.39]
6 37 ms 34 ms 34 ms psw01c.syd1.tfbnw.net [173.252.66.52]
7 36 ms 34 ms 34 ms msw1aa.01.syd1.tfbnw.net [173.252.66.84]
8 34 ms 34 ms 34 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]

Trace complete.

21:15

Tracing route to star.c10r.facebook.com [179.60.193.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.x.x]
2 5 ms 4 ms 4 ms x.x.x.111.static.snap.net.nz [111.x.x.x]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * 34 ms 32934.syd.equinix.com [202.167.228.39]
6 34 ms 34 ms 34 ms psw01c.syd1.tfbnw.net [173.252.66.52]
7 34 ms 35 ms 34 ms msw1aa.01.syd1.tfbnw.net [173.252.66.84]
8 35 ms 34 ms 34 ms edge-star-shv-01-syd1.facebook.com [179.60.193.3]

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