Unusual Download speeds as of ~1 week ago

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Unusual Download speeds as of ~1 week ago

1 | 2 | 3 | 4

1594 posts

Uber Geek

#1839452 5-Aug-2017 09:23

timmmay:

That Firefox S3 bucket is slow to download from on 2degrees 100Mbps fiber, that I know is good.

However Firefox nightlies from their servers are fast

Oregon S3 (54Mbps and rising)

Sydney S3 (68Mbps and rising)

Conclusion

Sometimes downloads are fast. Sometimes downloads are slow. It could be server capacity, bandwidth, congestion, routing, any number of things. Sometimes the ISP can mitigate, often not.

I can verify, I get the same results from the same sources.

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1839453 5-Aug-2017 09:33

I've updated my post and added a Virginia bucket. It's VERY VERY slow. There's a browser based S3 region comparison service I'm running now, I'll edit my post after I have breakfast. There's also CloudPing, but it's less useful.

I encourage everyone with problems to run that test.

Dairyxox

1594 posts

Uber Geek

#1839458 5-Aug-2017 10:10

Yes, confirmed here too.

Maybe something funky happening with one of 2degrees upstream providers.

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1839460 5-Aug-2017 10:16

Could be. My phone, on Skinny (Spark network) was getting a MUCH faster download speed. I don't know exactly what, but on WiFi it was 10 minutes to download, on 4G it was going to finish in well under a minute.

2degrees routing is my best guess.

Kickass

292 posts

Ultimate Geek

#1839461 5-Aug-2017 10:20

Same issue here... performance has been terrible for the past week.

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1839466 5-Aug-2017 10:32

The CloudHarmony speed test tells me that:

US-East-1 (Virginia) and US-East-2 (California) have about the expected latency but really terrible download speeds of around 1Mbps, both to S3 and EC2 (virtual machines).
US-West-1 and US-West-2 both get around 10Mbps
Sydney gets 54Mbps to EC2 and 75Mbps to S3
EU S3 servers give 6-10Mbps, whereas EU EC2 servers are 1-2Mbps
Asia Pacific S3 is 10-20Mbps, EC2 is 2-4Mbps

Somethings a bit screwy. It's probably up to 2degrees to investigate, if someone can get them to have a look.

Note that latency in the results is really much higher than expected for every destination, and doesn't match what ping tells me, so I'm ignoring it other than as a relative measure.

Here are my full results

sorceror

163 posts

Master Geek

#1839471 5-Aug-2017 11:05

so much information but not a single traceroute (you know, something that would actually be helpful)

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1839474 5-Aug-2017 11:15

Hi all

We're looking into this. No ETA atm but will get back to you when there's more info.

Cheers

^POB

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1839478 5-Aug-2017 11:24

sorceror:

so much information but not a single traceroute (you know, something that would actually be helpful)

I did a traceroute to good and bad servers, there was nothing particularly noteworthy or interesting so I didn't bother posting it.

Dairyxox

1594 posts

Uber Geek

#1839480 5-Aug-2017 11:31

timmmay:

Could be. My phone, on Skinny (Spark network) was getting a MUCH faster download speed. I don't know exactly what, but on WiFi it was 10 minutes to download, on 4G it was going to finish in well under a minute.

2degrees routing is my best guess.

I've also tested on my spark 4g work phone, and its much faster as well.

quickymart

13925 posts

Uber Geek

ID Verified

#1839482 5-Aug-2017 11:44

2degreesCare:

Hi all

We're looking into this. No ETA atm but will get back to you when there's more info.

Cheers

^POB

Would this also affect Voyager customers, who (as mentioned on the last page) may be getting their internet via a wholesaled 2degrees connection?

sorceror

163 posts

Master Geek

#1839537 5-Aug-2017 15:07

timmmay:

sorceror:

so much information but not a single traceroute (you know, something that would actually be helpful)

I did a traceroute to good and bad servers, there was nothing particularly noteworthy or interesting so I didn't bother posting it.

maybe not to you - but it's critical to anyone wanting to fix this. it's troubleshooting 101.

Would this also affect Voyager customers, who (as mentioned on the last page) may be getting their internet via a wholesaled 2degrees connection?

case in point - if we had traceroutes we would be able to answer this question.

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1839542 5-Aug-2017 15:29

sorceror:

maybe not to you - but it's critical to anyone wanting to fix this. it's troubleshooting 101.

I'm pretty sure the 2degrees network team are capable of running a traceroute themselves.

quickymart

13925 posts

Uber Geek

ID Verified

#1839568 5-Aug-2017 17:15

Okay, I'll do one to Youtube:

Tracing route to youtube-ui.l.google.com [216.58.220.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 114.23.3.254
3 2 ms 3 ms 3 ms ae-0-942.cr1.mdr.vygr.net [114.23.3.248]
4 2 ms 3 ms 3 ms 203.97.9.97
5 3 ms 3 ms 3 ms gi2-20.akl-grafton-bdr1.ihug.net [203.109.130.41
]
6 26 ms 27 ms 27 ms 10.123.39.26
7 29 ms 27 ms 27 ms UNASSIGNED.vf.net.nz [203.109.180.182]
8 27 ms 27 ms 27 ms 108.170.247.81
9 30 ms 27 ms 27 ms 108.170.232.235
10 25 ms 27 ms 27 ms syd10s01-in-f14.1e100.net [216.58.220.110]

Trace complete.

Anywhere else someone would like one done to?

Why does it go through ihug? Isn't that Telstra Clear/Vodafone?

Also - as suggested in my Voyager thread I did a "Stats for Nerds" thing in a buffering Youtube video, with these results:

pchs

185 posts

Master Geek

#1839605 5-Aug-2017 20:02

Voyager used to use backhaul with Snap but have moved to using Vocus (ex Callplus/Slingshot) and Vodafone for international bandwidth and Kordia (which underneath is primarily Vocus) for national transport. 2degrees runs their own international network

Its very unlikely to be the same problem as very different networks, unless of course the problem lies well outside their networks.

2d have a 24/7 NOC engineering team so whatever it is its likely to be resolved pretty quickly now they have posted that they are onto it.

1 | 2 | 3 | 4