2degrees international speeds from Wellington

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#2185198 22-Feb-2019 09:17

Update

Hi All,

Early next week we will commission our new direct links to the US (Doubling out capacity). I will let you know when this is online!

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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#2185201 22-Feb-2019 09:18

NickMack:
Update

Hi All,

Early next week we will commission our new direct links to the US (Doubling out capacity). I will let you know when this is online!

Nick

Awesome news. Thanks for the update Nick.

-- opinions expressed by me are solely my own. ie - personal

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#2187340 26-Feb-2019 10:41

Update 26/02

Hi All,

We have started to bring on some additional NZ<>US capacity, with the first new link in and online last night. We are currently waiting on some jumpering to be completed for us to bring a couple more links up - All going well it should be this week.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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#2187447 26-Feb-2019 12:11

Appreciate the update @NickMack

Will this resolve the issue from Wellington though? I noted that those Wellington based people who were moved to the Auckland POP (for ipv6 troubleshooting) had much better intl speeds than when connected to the Wellington POP

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#2187488 26-Feb-2019 12:24

dfnt:

Appreciate the update @NickMack

Will this resolve the issue from Wellington though? I noted that those Wellington based people who were moved to the Auckland POP (for ipv6 troubleshooting) had much better intl speeds than when connected to the Wellington POP

That is being investigated in Parallel - once we have something concrete to share either way, I'll share :-)

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

dfnt

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#2187502 26-Feb-2019 12:53

NickMack:

dfnt:

Appreciate the update @NickMack

Will this resolve the issue from Wellington though? I noted that those Wellington based people who were moved to the Auckland POP (for ipv6 troubleshooting) had much better intl speeds than when connected to the Wellington POP

That is being investigated in Parallel - once we have something concrete to share either way, I'll share :-)

Nick.

Perfect, thanks :)

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#2187555 26-Feb-2019 13:45

Out of interest and slightly off topic..how long after first ordering UFB from 2 degrees should I hear from Chorus? Currently on VF cable so the install will be a new UFB install.

Website indicates the modem should arrive in a week with a Chorus call next to book a visit to discuss positioning etc?

Been more than 2 weeks now.

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#2187569 26-Feb-2019 14:03

Bluntj:

Out of interest and slightly off topic..how long after first ordering UFB from 2 degrees should I hear from Chorus? Currently on VF cable so the install will be a new UFB install.

Website indicates the modem should arrive in a week with a Chorus call next to book a visit to discuss positioning etc?

Been more than 2 weeks now.

@2degreescare should be able to assist with this query, or you can call into Customer care on 0800 022 022.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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#2187570 26-Feb-2019 14:12

NickMack:

Bluntj:

Out of interest and slightly off topic..how long after first ordering UFB from 2 degrees should I hear from Chorus? Currently on VF cable so the install will be a new UFB install.

Website indicates the modem should arrive in a week with a Chorus call next to book a visit to discuss positioning etc?

Been more than 2 weeks now.

@2degreescare should be able to assist with this query, or you can call into Customer care on 0800 022 022.

Been a couple of very confusing communications already....eg "We are dealing with your current provider which takes time". Surely it is my job to contact VF Cable when I know a commissioning date? and "we are now escalating your process" ..whatever that means.

But it is still just over 2 weeks.

NickMack

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#2187571 26-Feb-2019 14:14

Bluntj:

NickMack:

Bluntj:

Out of interest and slightly off topic..how long after first ordering UFB from 2 degrees should I hear from Chorus? Currently on VF cable so the install will be a new UFB install.

Website indicates the modem should arrive in a week with a Chorus call next to book a visit to discuss positioning etc?

Been more than 2 weeks now.

@2degreescare should be able to assist with this query, or you can call into Customer care on 0800 022 022.

Been a couple of very confusing communications already....eg "We are dealing with your current provider which takes time". Surely it is my job to contact VF Cable when I know a commissioning date? and "we are now escalating your process" ..whatever that means.

But it is still just over 2 weeks.

Awesome :-) Can you supply me with any reference numbers in PM and I'll see what I can find out for you.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Bluntj

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#2187664 26-Feb-2019 16:35

NickMack:

Bluntj:

NickMack:

Bluntj:

Out of interest and slightly off topic..how long after first ordering UFB from 2 degrees should I hear from Chorus? Currently on VF cable so the install will be a new UFB install.

Website indicates the modem should arrive in a week with a Chorus call next to book a visit to discuss positioning etc?

Been more than 2 weeks now.

@2degreescare should be able to assist with this query, or you can call into Customer care on 0800 022 022.

Been a couple of very confusing communications already....eg "We are dealing with your current provider which takes time". Surely it is my job to contact VF Cable when I know a commissioning date? and "we are now escalating your process" ..whatever that means.

But it is still just over 2 weeks.

Awesome :-) Can you supply me with any reference numbers in PM and I'll see what I can find out for you.

Nick.

Thanks!

All sorted. My provisioning was lost in space until you helped find it.

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#2189280 1-Mar-2019 11:11

Update 1/03

Hi All,

Additional NZ<>US capacity was brought into the network this morning, with the last one to be commissioned on Monday morning.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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#2192911 7-Mar-2019 11:41

Update on International Speeds via Wellington

Hi All,

We have performed some extensive testing over the last few weeks with a number of individuals, after making a few changes, our speeds out of Wellington are performing well. Thanks for your input, patience and working with us.

Update on IPV6

We are still working with JTAC (Juniper Technical Support) on this - a lot of captures, trace options and logging. At this present point, there has been no changes made, however the issue appears to have oddly settled down. We are continuing to investigate with Juniper, at this stage we have nothing further to report or share.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

dfnt

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#2194389 9-Mar-2019 12:36

Thanks for the updates @NickMack

dfnt

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#2197564 13-Mar-2019 21:54

What's up with peak time speeds? Usually I can max my line on most speedtest endpoints like 2degrees, ACSData, Citylink, Xtreme but it seems to be dropping off at peak times now..

For example to ACSData I can usually nearly max line speed, but at peak barely half:

2degrees Auckland would normally get 900:

Sydney would usually get 800+:

In no particular testing order here is some recent history:

And strangely nperf download seems to fluctuate up and down quite badly whereas its usually pretty solid

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